SUMMARY:

A passionate IT professional that provides real world solutions through the effective use of technology. An experienced manager with demonstrated ability to lead a diverse team of professionals to use technology in support of good business decisions. Highly successful in full life - cycle business process analysis at a variety of organization levels. An entrepreneur with enthusiasm for integrating technology with excellence in customer service. A strong community leader with an appreciation for fiscal responsibility and governance structures.

EXPERTISE AREA:

• Customer Relationship Management (CRM)
• Business Process Modeling (BPM)
• Strategic, tactical, and operational analysis
• Project Management
• Systems Architecture/Design
• Information Management
• Curriculum Design
• Identity & Master Data Management
• Software as a Service
• Application Development (SDLC)
• Parliamentarian/Governance
• Marketing Automation

TECHNICAL SKILLS:

Software Proficiencies: Multiple Windows OS (server and desktop), Solaris 9, Red Hat Linux, Project.net, MS Project, MS Visio, Oracle BI Standard Edition, Oracle BI Enterprise Edition, Oracle Warehouse Builder, Oracle Data Integrator, Oracle Workflow, SQL Developer/Data Modeler, PL/SQL, SQL Navigator, Foglight/Spotlight, Oracle Tutor, Snag-it/Camtasia, Oracle Application Server 9i R1-10gR2, PixelPoint POS, SalesForce.com, WorkFront(AtTask), Confluence, Elluminate, Google Apps, MS Office, MS SharePoint, IBM Cognos BI, MindJet, SOQL, SOSL, VisualForce, force.com APEX, SalesForce One, AMPScript, Office 365 Administration, Android OS Development/java, SOAP, Rest

PROFESSIONAL EXPERIENCE:

Confidential

Founder

Responsibilities:

• Developing a big-data driven Point-of-Relationship system for restaurant industry that combines social, mobile, POS, CRM, and marketing using the Force.com platform
• Developing Android App prototypes in native Android
• Custom AMPScript SalesForce Marketing Cloud Preference & Subscription Centers
• Custom SOAP and Rest integration between Salesforce Marketing and Sales Clouds

Consultant

Confidential

Responsibilities:

• Provide Project and Program Management for custom application development, SalesForce Marketing Cloud implementations, SalesForce.com services, systems integration, and pre-sales/scoping projects
• Developed go-to-market content for SalesForce.com services
• Serve as Subject Matter Expert for SalesForce.com, WorkFront work management software, and Business Intelligence/analytics
• Develop scoping and conduct pre-sales engineering for SalesForce.com and Business Intelligence projects

Confidential

Consultant

Responsibilities:

• Managed SaaS startup, Confidential eStore, that provided e-commerce solutions for independent vacuum dealers nationwide
• Participated in go-to-market strategy, pre-sales, and product development for a healthcare analytics solution
• Lead projects as project manager and lead analyst
• Administered SalesForce Sales Cloud, working with business to define sales cycle and architected a solution

Confidential

Director of Data Services

Responsibilities:

• Lead a newly formed department of 16 staff, implementing a comprehensive Business Intelligence (BI) program to leverage the current Data Warehouse.
• Reduced team headcount and personal services cost through a more efficient organization structure, technologies, and processes
• Managed approximately $1.5 million state and $1 million federal grant funds annually, bringing accountability, planning, and reporting up to level which met state and federal guidelines.
• Key contributor to the development of a formal data governance program. Later serving on system-wide, functional, and technical committees in various roles.
• Implemented SalesForce Sales Cloud and Chatter for team collaboration and CRM; this included configuration of email handlers, layouts, and visual flows

Confidential

Business Intelligence Solution Specialist

Responsibilities:

• Developed a comprehensive, centralized BI program of services and technologies for 64 campuses
• Revenue model showed offering support for reporting, extract-transform-load development, strategic planning, and SaaS offerings at a lower cost than the average cost of one BI Professional or individual software purchases.
• Conducted strategic planning for information access engagements that resulted in the recognition of formal Business Intelligence programs on 4 campuses.
• Architected and developed a proof-of-concept to offer SunGard HE’s Operational Data Store (ODS) and Oracle BI Enterprise Edition + as a Software as a service (SaaS).
• Implemented SalesForce Sales Cloud for CRM leveraging only configurations and 3rd party apps

Confidential

Manager Business Intelligence/Data Warehouse Administrator

Responsibilities:

• Grew program from one person/one server operation. Justified an additional three staff members and a 3x increase in spending on new hardware and software.
• Created working partnerships with key administrative offices on campus by facilitating data stewarding groups allowing for a broad perspective on the inner workings of the campus community.
• Senior DBA for Oracle RDBMS & Application Server 8i, 9i, and 10g performing associated configurations, patches, and upgrades.
• Assisted in the migration from Windows Server to Redhat Linux and Oracle RAC.

User Support Specialist

Confidential

Responsibilities:

• Used project management best practice to develop an overall strategy for Ithaca’s enterprise BI solution’s project and development life-cycle.
• Designed and created operational data stores in support of Oracle E-Business Suite in cooperation with non-technical business users utilizing Oracle development technologies.
• Developed a full training curriculum and support structure for BI. Conducted in-class and one-on-one training and support activities.

Confidential

President/Chief Financial Officer

Responsibilities:

• Developed a business, financial, and budgeting plans for an 80 seat restaurant and nightclub.
• Architected corporate and management structure. Business received unsecured and secured funding from local banks.
• Ran HR/payroll for 70+ employees, payables for 60+ vendors.
• Configured and supported the Pixel Point POS system.