Chair of Information Technology Resume Duluth, GA - Hire IT People

KEY SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Chair of Information Technology

Responsibilities:

Managed the Computer Network System, Internet Security System, Project Mgmt., and Software Development Training programs and instructional staff within the school of Information Technology.
Recruited, managed, and observed faculty classroom instruction and coach faculty toward improvement.
Managed and resolved student issues such as scheduling, complaints, and academic advising.
Forecasted annual and quarterly budgets for School of Information Technology.
Delivered lectures, presentations, and Labs to students for the following courses: Intro to LAN Protocols, Microsoft Windows 7 Desktop, Microsoft Server 2008 infrastructure, Microsoft Server 2008 Active Directory Configuration, Cisco Router and Switch Configuration, Fundamentals of Network Security, Firewalls and VPNs.
Conducted Confidential and A+ Workshops to prepare students for Certification exams.
Created and designed both hands on labs and course projects to facilitate student learning via onsite and online.
Utilized LMS ( Confidential . System) to create eLearning content (lessons), organize it into courses, deliver the content, enroll students to said courses, and, finally, monitor and assess their performance (attendance, grades, etc.).
Maintained expertise in subject area and recommended improvements in curriculum.

Confidential, Alpharetta, GA

Senior Systems Engineer

Responsibilities:

Cisco Switches:2950, 3500, and 4500 series
Cisco Routers, 2800, 3600, 6500, and 7200 series
HPCC Unix Server, Windows 2003 and 2008 Severs
Re - image Desktops, Servers, & Laptops using Ghost and Power Quest
Installed and configured Active Directory, DHCP, DNS, IIS, Group Policy, and SQL Server 2005 & 2008.
Added users, Reset passwords, and Unlock Active Directory Domain user accounts.
Installed and configured Share Point 2007.
Resynced VPN access (setup and pin activation) and Assign Hard coded password to RSA ID
Open, update, and close Service Request tickets.
Know what severity level to use in SR and ICIT for an event
Use the advanced find feature to locate work orders and tickets
Change a Device State in Zenoss: Production, Pre-Production, Test, Maintenance,& Decommissioned.
View device status and OS Information, alert email, and acknowledge the event.
Conduct a device/Ip search and investigate
Use IOS commands to check and configure routers, switches, & circuits.
Utilize ping, trace route, and telnet to troubleshoot and resolve T-1, T-3, & 10Gig circuit issues.
Open and check status of circuit tickets using the Verizon and Level 3 ticketing portal.
Notify site contacts and Netsys of schedule network maintenance
Install and Configure ESX Server, VSphere Client, & Virtual Server 2005
Restart VM Server and VDI client.

Confidential, Alpharetta, GA

Network Support Analyst / Network Engineer

Responsibilities:

Provided technical support to IT Managers, System Administrators, and Local Area Network Administrators to resolve WAN connectivity issues regarding Frame Relay, MPLS and VPN networks that operated over the following circuits: 56k, 64K, 256K, 1.5mbps, and 45mbps.
Performed email administration such as setting policies on Tumbleweed email servers to allow or block email and locate and release quarantined email.
Provided Help Desk support for Application Support Team, Unix and Windows Administrators, and Storage Area Administrators experiencing connectivity issues
Utilized PeopleSoft Vantive tracking system to create trouble tickets to resolve employee related issues.
Utilized Netcool and BMC Patrol Agents to monitor customer’s servers, workstations, switches, and routers.
Provided minor remote System administration such as stopping and restarting services for Windows (2000 & 2003) Unix Servers (AIX & HP), and Microsoft SQL databases.
Performed New System Definition for Servers, Workstations, firewalls and routers located on customer’s site enabling remote connectivity via PCAnywhere, Remote Desktop, Telent, or FTP.