SUMMARY:

• Application developer with an IT background in technical support.
• Possess extensive background experience in Microsoft SQL Server 2008 Management Studio, Visual Studios 2010, MySQL, and PHP.
• Proven ability of troubleshooting issues through to resolution and providing excellent customer support to end - users.
• Knowledge of Windows Operating System from Windows 7 to Windows 10 Pro.
• Background with software and hardware troubleshooting, building PCs, and Smartphone as well as Tablet Repairs.
• Knowledge of MS Access from form creations to creating databases.
• Basic Knowledge of Java through grad school.
• Obtained a Bachelor’s degree of Information Systems - Software Engineering in May 2014. Currently pursuing Master’s degree in Information Technology with an emphasis in Software Engineering.

TECHNICAL SKILLS:

Skills: MySQL, C#.Net, VB.NET, Java, SQL Server 2008, PHP, MS Access, PuTTY, Windows XP, Windows 7, Windows 8.1 Pro, Windows 10 Pro, Cisco VPN Client, Active Directory, ServiceNow

PROFESSIONAL EXPERIENCE:

Confidential

In-house IT Technician, Milwaukee, WI

Responsibilities:

• Maintaining all workstations that belong to Confidential with the assistance of 3rd party support from SwickTech.
• Setting up new users in Active Directory, Exchange, and our calibration tool, LabMate.
• Provide on-site and remote support for all Confidential users in Milwaukee, WI, Dade City, FL, and Oshkosh, WI.
• Work with our vendor, Dell, with purchasing new desktop and laptop workstations.
• Work with SwickTech on Software Licensing and Network Administration.
• Provide workstation upgrades from Windows XP/7 to Windows 10 Pro
• Assist users understanding the new infrastructure of Windows 10 Pro, while also providing backwards compatibility with their 16-bit application environment.

Confidential

Programming Analyst, Milwaukee, WI

Responsibilities:

• Assisting a Senior Application Developer in moving a 20+ year old Unix-based database into a Wintel Database containing archived diagram drawings for Confidential clients.
• Developed the new Wintel database using MySQL, along with a Graphical Interface in VB.Net, and PHP to execute the MySQL retrieval query. The end result of the retrieval process provides a csv file containing the archived diagram’s information, along with a network drive link to its drawing (DMNet 2).
• Created flowcharts to document progress of CDDocs 2 and DMNet 2
• Created various prototypes of DMNet 2 in the following programming languages
• MS Access
• C#.Net
• Upgraded DMNet 2 from an ASP.net 2.0 web application to a VB.Net/PHP/MySQL environment
• Upgraded CDDOCS application that goes after particular diagram drawings from the new MySQL Wintel Database. Used the following applications to develop CDDocs 2:
• MySQL
• PHP (MySQL Queries and TIF diagram extractions)
• VB.NET
• Tiff2PDF (Batch mode coding within PHP)

Confidential

Tech I Help Desk, Milwaukee, WI

Responsibilities:

• Assist users in the medical field through a call center environment with issues they are having with either their company applications or system.
• Active Directory password resets/Adding workstations to their proper domain group.
• Company-specific applications
• Providing additional access to users through Active Directory (Group Policies).
• Citrix Xenapp 5.5 & 6.5

Confidential

Tier II Windows OS Support, Milwaukee, WI

Responsibilities:

• Assist with users migrating from Windows XP to Windows 7.
• Providing support ranging from basic display fixes to more complicated database fixes such as re-establishing ODBC drivers for Assurant’s SQL and Access databases.
• Installing Hardware/Software for users on Windows 7.
• Providing remote support to users outside of the Milwaukee facility via Bomgar.
• Provide application support on a daily basis to make sure that the applications were working properly for the users. This included ensuring ODBC connections were re-established to their Access and SQL databases, to configuring macro enabled documents in MS Office, and providing Java support for in-house applications.
• Provided end user training for those unfamiliar with Windows 7.

Confidential

Windows 7 Deployment/Desktop Support Technician, Greenfield, WI

Responsibilities:

• Provide customer support for any application issues ranging from OS functions to certain company applications.
• Migrate Windows XP users to Windows 7 via remote network access.
• Use SCCM to deploy and implement company applications to the user correctly to ensure compatibility with Windows 7.

Confidential

Windows 7 Migration/Desktop Support Technician, Milwaukee, WI

Responsibilities:

• Scheduling Rockwell employees to migrate their data on Windows XP over to Windows 7.
• Provided IBM Lotus Notes and Windows 7 troubleshooting for Rockwell employees.
• Trained new contractors added to the Windows 7 migration project.
• Provide system refreshes for employees that were still using out of date computer systems.
• Installed and configured RSA SecurID VPN tokens to employees migrating to Windows 7.
• Installing and configuring Symantec Confidential .

Confidential

Freelancing Computer Technician, Milwaukee WI

Responsibilities:

• Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
• Provided troubleshooting assistance with client's Desktop/Laptop.
• Installed and maintained virus removal software on client's computer system.
• Built, modified, and troubleshoot client's Desktop/Laptop.