Technical Support Specialist Resume Cedar Rapids, IA - Hire IT People

SUMMARY

I am an information technology professional with over 17 years of experience analyzing and developing business applications. I have experience in all phases of the application development life cycle including project planning, functional requirement gathering, technical specification design, systems development, test plan development, testing, training, implementation, production support, and general maintenance.

Languages and Software
COBOL, COBOL II, FOCUS, SQL, PL/SQL, Crystal Reports, PERL,TSO/ISPF, JCL, CICS, IMS, Spufi, QMF, Endevor, Panvalet, Change Man, Librarian, SAS, Easytrieve, File-Aid, File Manager, Lotus Notes. Intertest, Xpediter, Via SmartTest, MS Project, MS Visio, MS Power Point, Jobtrac, Intertest, Endevor , CA-7, CA-11, ChangeMan,
Databases and Operating Systems
DB2, ORACLE, IMS DB, VSAM, MVS, z/OS
Hardware
Mainframe (IBM 30xx)

Career History

03/2010 - to date Confidential
Technical Support Specialist - MF Data Collection

Collect SMF data and generate reports for IBM account teams to provide data collection reporting to IBM internal as well as external customers looking to better
manage their mainframe solution(s).
Collect Mainframe data specific to DASD Capacity, CPU Utilization, Tape Utilization, and System Availability.
Work with peer client measurements roles to coordinate measurement reporting and analysis.
Gather metrics data that are required to document the project work during all phases of the project, including planning, implementation, deployment, and quality
assurance.
Apply, Test, and implement to Production new Releases and/or Maintenance of CA MICS.

03/2008 - 03/2010 Confidential, United States of America
Software Developer

Developed and maintained complex, mission-critical applications as defined by requirements.
Prepared estimates for assigned development tasks and estimates for upcoming task order work based on new proposals and/or statements of work.
Developed, maintained, and designed models based on new/updated requirements documents.
Proficiently applied appropriate methodologies to design, code, and test, to mplement and maintain systems.
Prepared, wrote, reviewed and maintained system documentation.
Participated in requirements, design, and code peer reviews.
Created and executed unit test cases.
Supported system and customer acceptance testing.

03/2007 - 03/2008 Confidential, United States of America
IT Lead Analyst

Primary responsibilities included analysis, design, development, and implementation of software for the CIS (billing) group.
Completed analysis and specified requirements for medium to large systems.
Designed medium to large business systems.
Developed application programs according to the specifications defined by the projectteam.
Tested and Implemented Billing system applications.

03/1999 - 11/2006 Confidential
Senior Programmer Analyst

Primary responsibilities included analysis, design, development, and implementation of software for the Billing area. This included conversion of newly acquired
companies, writing system and program specifications, setting up test cases,
develop requirements and work closely with the business unit.
Assumed technical lead roles in various projects such as Oracle and OS/390 / z/OS upgrades.
Converted several Acquired telephone companies from Cart/Tape media to FTP for data transmission to and from TDS.
Wrote programming specifications, including output requirements and flow charts.
Analyzed system requirements, including identifying program interactions and appropriate interfaces with affected components and sub systems.
Designed and conducted training sessions for users.

Education
Bachelor of Science Degree
Computer Science

Bilingual: English/Spanish

We provide IT Staff Augmentation Services!

Technical Support Specialist Resume

Cedar Rapids, IA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship