Customer Service Associate Resume Greensburg, PA - Hire IT People

SUMMARY:

Bachelor’s level IT and Electronics Technician with extensive experience in providing thorough, high - level customer service with a focus on technical diagnostics and repair. Additional exposure to Equipment Testing, Inspection, and Calibration, Safe Handling of Electronics, Quality Assurance, SAP, as well as Microsoft and Linux-based systems.

PROFESSIONAL EXPERIENCE:

Customer Service Associate

Confidential, Greensburg, PA

Responsibilities:

As a Hardware Associate, focused on providing the highest level of customer service to all customers by efficiently qualifying customer needs, providing in-depth product and service information, and guiding customers to make educated product selections to best address their needs.
Additionally, replenished department inventory and maintained product display appearance with a goal of promoting brand loyalty, increasing sales, and enhancing the shopping experience for all customers.

Customer Service Technician

Confidential, Youngwood, PA

Responsibilities:

Employed by a leading manufacturer of electro-mechanical medical equipment, inspected and diagnosed Confidential breathing equipment to determine the degree of repair needed and/or if a replacement unit should be issued to a customer to promote continued safety and customer satisfaction.
Additionally, decontaminated and sterilized incoming medical devices, and documented repair orders using SAP software.

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Customer Service Associate Resume

Greensburg, PA

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