SUMMARY:

To obtain a challenging position in a professional environment utilizing my education and work experience where my technical and interpersonal skills can be used to support students, staff, and faculty to drive student success.

SPECIAL SKILLS:

• Learning Management Software
• HTML/XML/Java Novice/Microsoft Access/Microsoft Outlook/Android Studio
• Colleague Software
• Presentation skills
• Excellent communication skills

PROFESSIONAL EXPERIENCE:

Associate Professor

Confidential, MI

Responsibilities:

• Advising incoming and current students with course selection.
• Reviewing transcripts to determine course equivalencies and substitutions.
• Spearheading career pathways for the discipline.
• Developing Computer Science & Technology course and program curriculum.
• Participating in a wide variety of college committees relating to student success and retention, curriculum, graduation requirements, scholarships, awards, etc.
• As Discipline Coordinator, manage and oversee the various needs of the discipline while maintaining effective professional relationships with student, faculty, and staff in various student services departments.
• Teaching a wide variety of Computer Science & Technology courses in a traditional classroom setting and online environment.
• Grant writing
• Microsoft Academy Organization Administrator
• Project Manager for a STEM initiative which enables middle - school aged girls to experience hands-on computer science activities
• Installation of software, computer peripherals, and built 2 desktop computers.
• Troubleshoot basic computer diagnostics

Financial Aid Representative

Confidential

Responsibilities:

• Assisting with filling out proper financial aid forms and the FAFSA.
• Using Colleague to inform students of the current status of their financial aid and advising future steps they need to take; entering awards, denials and follow-up;
• Act as project manager for the new digital imaging process and training personnel on the use of the M2 software program. Propose, develop, implement policies and procedures.
• Working with a large number of students from a diverse community of learners.
• Possessing the ability to multi-task in a busy environment with minimal errors and participating as a team player with all financial aid personnel.
• Reviewing new FAFSA’s and awarding, denying or requesting additional information.
• Assisting staff with computer software requests.
• Developing and maintaining a student database for students awarded the Tuition Incentive Program using Microsoft Access.
• C reating Colleague queries on as needed basis and using Microsoft Excel extensively to sort and filter the queries to assist is rewarding financial aid.
• Presenting PowerPoint presentations to prospective Confidential students about what financial aid is, various types available, and advantages of a college education.
• Hire, train, and supervise Region 7 and student workers on daily tasks.
• Maintaining the financial aid website.
• Improvement of department processes and tasks by creating various reports in Microsoft Access and Excel to assist in improving efficiency and minimizing manual tasks; i.e., Pell reconciliation.

Adjunct Instructor

Confidential

Responsibilities:

• Instruction of various computer software courses to college students including Microsoft Windows Operating System (Vista and XP), Introduction to Computer Concepts, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Internet Foundations, Introduction to Web Page Design, and Visual Basic.
• Course development and online instruction of CST classes in Blackboard, Educator and Desire2Learn including audio and video content.
• Development of classroom lab exercises, lecture presentations, quizzes, tests and handouts.
• Communication to students regarding grades, course objectives, and computer software support.
• Development and instruction of a series of developmental computer courses including lectures, lab assignments, and course materials for a Windows Concepts Course, Basic Internet, and Computer Application Course taught as an academic series and a learning community course.
• Computer courses presented to students from diverse populations - various traditional college students, corporate services, developmental education students, and 50+ program students.

Customer Account Specialist

Confidential

Responsibilities:

• Management of 100-150 external accounts in various Engineering Thermoplastic and Chemical markets.
• Resolved customer concerns relating to purchase orders, pricing, invoices, freight, product quality, technical information, and transportation delays.
• Utilized internal computer mainframe for order entry, credit and delinquency management, product knowledge, material forecasts, and inventory management in accordance with corporate cost-reduction and continuous improvement strategies.
• Collection of delinquent accounts.
• Developed a Local Area Network (LAN) training program and trained all Customer Service personnel in the use of PC’s, software packages, mainframe computer applications, Customer Service Phases of Order Entry, SAP, and Windows.
• Creation of a customer database, input screens, and various reports for use by all department personnel using Microsoft Access.
• Excellent written and verbal communication, presentation skills, and a high degree of decision-making, prioritization, and organizational skills and utilized many corporate resources to get the job done.