SUMMARY:

• Extensive Experience of more than 7 years (On - Site Operations ) in IT Operations support, Escalation support, Production Support, Support Analysis, Document Analysis, Query Resolution, Ticket Resolution, Project co-ordination, Troubleshooting P1- High Priority Application issues in Production, Development and Testing (UAT and ST) environments.
• Proficient in using various development IDE’s like Eclipse, Spectrum, Engageone.
• Good understanding & hands on experience on NOC ticketing & Alerting tools like CMIS web, App dynamics, Datastage Servers, Service Now, BMC Remedy, Service Desk, Splunk and Sitescope.
• Good Experience using testing platforms like SOAPUI 5.2.1 to perform web-based testing of code before any Production Deployment.
• Experience with various operating system platforms like Unix, Linux, HP UX, AIX.
• Good Knowledge of middleware platforms like Websphere v8.5.x, 10.2, weblogic 11g.
• Experience working with Vendor and Legacy development teams for Devops related activities.
• Good knowledge of using Jira version 6.3 - 6.7.10, 6.7.12 for various dev ops related activities including Tracking releases and Reporting.
• Good Knowledge of using FTP tools like F-Secure, SSH, WinSCP.
• Good Experience in Unix Shell Scripting, Script Execution, script automation using crontab administration on Production servers.
• Good Experience in using Automation Tools like Autosys for scheduling and monitoring command and file watcher jobs extensively used for Alerts and File Size checks on servers.
• Solid Ability to work with business functions to understand business requirements and develop technical specifications using Agile and Scrum Methodologies.
• Motivated, focused and good communication skills.
• Ability to learn and adapt quickly to the emerging new technologies.
• Willing to relocate and work in intense pressure environments.

TECHNICAL SKILLS:

Languages: Good Knowledge of: J2EE (Core Java, Servlets 2.1, JSP 1.2), ASP.Net4.5,4.6, HTML, XML .

IDE / Programming Tools: Eclipse 3.x.

Operating System: Windows 2000, Windows NT, Windows XP, Unix.

Database/Tools: Proficient in use of SQL Developer1.1.3, Toad IDE's including creating database connections and creating complex and simple SQL queries.

Database: Oracle 11g

Dev Ops Tools: Jira 6.3 - 6.7.10, 6.3- 6.7.12.

Middleware Platforms: Weblogic 11g, Websphere v8.5.x..

Microsoft Technologies: MS -Project and Office 365.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Sr. Production Support and Operations Support

Responsibilities:

• Involved in extensive production support, for OMSe Application and Billing Applications.
• Created automated Email alerts in Splunk, Sitescope applications. These newly created alerts are purely for the daily health check of the Application only.
• Involved in verification of the updated code based on development team’s guidance before and after every production cycle release.
• extensive Hibernates in the backend and ASP 4.5 for the application front end..
• Extensively working on enhancing Daily and Impact Scripts by automating them, primary examples being the alerts generated for each High Priority ticket opened.
• Co-Chaired Scrum/Agile meetings for Development and UAT Life cycles with primary Business, Project and Application Stakeholders..
• Extensively tracked OMSe, IOM application, production environment releases from Vendors Confidential and Seygen using Jira 6.3 - 6.7.12.
• Extensively supporting web based Billing Applications (written in WSDL Language) by doing functional testing using SOAP UI 5.2.
• Monitored Daily Script jobs for Filesize checks and log errors using Autosys 11.3 GUI.
• Troubleshooting P1, P2 middleware application related issues on the production environment by using WAS Logs on Unix 7.1 operating system setup.
• Current Tier 2 Primary Liaison between various dba teams (oracle 10g, SQL Server 2008 and 2012), Tier 1 and front end business users.
• Involved in using Service Now, BMC Remedy systems for issue based tracking..
• Perform Server certificate updates and installs on various different unix servers (CACERTS - Weblogic updates).
• Additional responsibility includes setting up and configuring Datasources, JVM restarts in Websphere 10.2 for the Legacy Brighthouse Network environment.
• Extensively working on newly reported issues from Business, Production related issues using Jira Reporting tool.
• Created and updated documentation with regards to installation and detailing of known issues as well new P1, P2 related incidents.
• Extensive End-End support 24*7 including working in third shifts.
• Worked extensively on creating Monthly Dashboard reporting (also proposed automation) for OMSe using adhoc SQL Queries. This dashboard reporting will be submitted to the FCC regulatory committee on 8th of Every month.

Environment: Splunk 6.4.1, Sitescope 113.1, Autosys 11.3, IOM Prime, Jira6.7.12, weblogic 11.g, Seygen Gateways OCGW, TPGW and PSGW, Microsoft 2010 products, putty, sql developer, WinSCP, SOAPUI 5.2 Pro, Windows Server 2008, Service Now, Remedy, Solaris, Linux, visual Studio 2012, Eclipse.

Confidential, BuffaloGrove, IL

Senior Production Analyst

Responsibilities:

• Involved in extensive production support of Print Vendor Applications.
• Created automated shell scripts (ksh) to auto email, job monitor logs, status reasons for DataMart jobs. (running within Vendor Application - Spectrum Server background).
• Worked with Vendor Development Teams to understand updated code before every production release cycle.
• Co-ordinated with development teams to troubleshoot P1, P2 issues related to production release and other devops activities. Pitney Bowes applications extensively use Hiberates and Java webservices for backend and front end connectivity.
• Tracked all production releases from Pitney Bowes and critical issues using Jira6.7.10.
• Extensively worked on enhancing Daily and Impact Scripts by automating them, primary examples being the alerts generated for each High Priority ticket opened.
• Primary Stakeholder for all Production Deployment (End- End).
• Installed Tier 1 Vendor Applications from Pitney Bowes for CVS such as Mail360Mgr, MailStream Plus 8.3, Spectrum 9.0, engageone, verimove, vault on both AIX 7.1and Windows 2008 server Environments.
• Supported web based application test cases (written in WSDL Language) by doing functional testing using SOAP UI 5.2.
• Primary Tier2 in Troubleshooting P1, P2 middleware application related issues on the production environment by using WAS Logs on Aix 7.1 cluster setup.
• Created Server Scripts to automate monthly database updates upto 1GB on Spectrum Servers.
• Created Server Scripts to do Splitting of Input files to limited amount of manageable records, before processing them through spectrum servers.
• Created Server scripts for mailing status logs on a hourly basis to the organizational stakeholders and business leaders. Automated the scripts using Crontab.
• Tier 2 Liason between various dba teams (oracle 10g, SQL Server 2008 and 2012) and front end business users.
• Extensive Working relationship with Print Vendors and Software vendors (Pitney Bowes) to improve functionality of Vendor Tier1 application to process more than 50K records per hours
• Performed monthly upgrades from USPS Database into Verimove Software. This update is used by USPS to verify and compare monthly reports from Confidential for the National Region.
• Involved in Volume Testing and on call support to UAT Teams.
• Extensive End-End support 24*7 including working in third shifts.

Environment: Spectrum 9.1x, Engageone 6.1X, doc1gen 6.01, putty, Jira 6.7.10 sql developer, filezilla, verimove, mailstreamplus, mailserver 360, Service Desk, USPS Reports, Vault 7.1, SOAPUI 5.0, Windows Server 2008, Designer 6.0.246, AIX 7.1.

Confidential, Champaign, IL

Production Engineer

Responsibilities:

• Involved in extensive production support of Provisioning, Billing Applications.
• Extensively worked on Editing Shell Scripts, Database Sql’s using Putty (Unix Scripting, Win SCP) and Toad (Oracle 9i and 10g) based on merit of the issues reported everyday.
• Involved and worked on enhancing the cycle run time for the Confidential Daily Mapping Jobs(Unix Jobs) for the Billing application.
• Extensively worked on enhancing Daily and Impact Scripts by automating them, primary examples being the alerts generated for each High Priority ticket opened ..
• Worked closely with Developers to reduce code debugging time. Provisioning applications use advanced java with struts and hibernates for backend connectivity and dotnet framework for the Front end connectivity.
• Heavily involved in co-ordination with development, infra teams and production support for Quarterly Builds in Billing and Provisional Application for Comcast’s central and south regions.
• Created Daily Monitoring alerts for Confidential Business using Autosys 11.X Gui.
• Report and Prioritize issues with respect to application support on a everyday basis .
• Perform workarounds, resolve and deliver fixes with each ticket/issue reported including Sev1 and Sev 2 priority tickets.
• Worked extensively on Confidential Client applications, on Business End of Day Jobs, End of Week and End of Month Jobs.
• Identified defects and requirements, the job responsibilities will entail systems analysis work on new features and change requests, supporting projects by working with global sales operations in reviewing business requirements, and developing systems requirements for implementation by development, then supporting those capabilities through deployment, System Testing, Controlled Introduction Phases.
• Performed extensive End-End support 24*7 including working in third shifts

Environment: AMC Data Modeler, Confidential Billing, Autosys11.x, BMC Remedy 7.5.1, Spectrum Server 7.X, Adobe Connect, MS-Project, MS-Excel, MS-OFFICE 2003, 2007, 2010, Putty, Toad (Oracle 10.5 and 11), Win SCP, MS Visio, IBM Remedy (issues and iterative tracking), HTML 5.0, Ajax, Java Servlet technology 1.7,F-Secure, Visual Express 2010, Filezilla.

Confidential, Piscataway, NJ

Production Engineer /Business Operations Analyst

Responsibilities:

• Involved in extensive production support of Provisioning Applications.
• Involved in co-ordination efforts with Business Users, Field Engineers in various provisioning areas to gather, analyze and document the issues with respect to each ticket reported.
• Also worked as a Production Manager between Development and Users on Escalations, Business Tier 1 Emergency tickets.
• Worked extensively on Conversion Projects involving upgrading of Lines and Ethernet Speeds for Business Mobility and Ethernet Customers ( for Controlled Introduction purposes only) .
• Report and Organize chair meetings with business users, development and management with respect to daily issue tracking, crisis management .
• Report and Prioritize issues with respect to application support on a everyday basis .
• Perform workarounds, resolve and deliver fixes related to java webservices code. This was exclusively done for USRP applications developed by IBM Teams. All workarounds and resolutions and proposed fixes were done in accordance with Development.
• Engaged as the Lead End-End Line Manager (UAT Environment to Production Environment ) for Virtual Private Network on 5 Different Ethernet Lines between Development and User Teams.
• Extensive End-End support on Projects throughout their Life cycle from testing phases through to Production Phase.
• Involved in conducting feasibility studies and performing impact analysis for proposed enhancements of applications.
• Involved in creating Daily, Weekly, Monthly Reports for the applications using MS-Excel on websphere platforms to ease troubleshooting and reporting.
• Created and submitted daily reporting jobs for Tier1, Tier2 Tickets using Autosys GUI.
• Involved in enhancing functionality, requirement gathering using MS-Project 2010, 2007.
• Chaired and participated in walkthroughs and meetings with various development teams to discuss solution designs, requirements clarifications and defect resolutions with respect to reported issues both high as well medium priority.
• Directly worked with Billing Teams directly on resolution of provisioning issues affecting Sales and Live Customers directly.
• Provided necessary steps to improve issue turnaround time with respect to existing issues and new issues being reported.
• Analyzed transactions and database entries for errors of each individual issue reported.

Environment: BMC Remedy 7.5.1, Adobe Connect, Autosys 11.x, MS-Project, MS-Excel, MS-OFFICE 2003,2007, Websphere 8.5.5, MS Visio, HTML, ASP.net, IBM Remedy (issues and iterative tracking), Java Servlet technology 1.7, F-Secure.

Confidential, Durham, NC

Software Development and Production Support.

Responsibilities:

• Involved in extensive production support of the Network Metrics Portal for West Maintenance Repair Domain and West Provisioning Data for 13 states of the Portal .
• Involved in extensive maintenance of Daily Data Feeds, Provisioning Data Feeds .
• Involved in creating Daily, Weekly, Monthly Reports for the Domains using SQL Developer 1.3.1 in Oracle 10g Data Warehouse, Data Mart Environments.
• Involved in creation of backup Tables, new Tables for implementation of various support structures in the Data Mart Environment.
• Extensively used SSH and Putty Tool for the FTP transfers.
• Extensive experience using alert tools like CMIS, Nagios .
• Organized, reviewed with development staff using Confidential technology, created step-by-step taskplans to implement deployments using IBM Tivoli packaging tool for Unix System 5 package.
• Established connections to Data Mart, Data Warehouse Environments for Data Processing and Reports Creation using Toad 8.5.
• Involved in providing production support for the module and troubleshooting the issues.
• Gathered and documented Tickets (CMIS Web) with respect to Technical Issues and Production Issues.
• Responsible for communicating directly with the business users to understand change requests and other concerns.
• Involved in monitoring of the daily metric file generation, session timings, of the daily data feeds using Informatica 8.1.1.
• Work with other infrastructure team such source providers, business users, and development teams on installation, troubleshooting, and problem resolution.

Environment: SQL Developer1.3.1, Oracle 10g, Toad 8.5, Unix, Datastage 7.2. F-Secure, Informatica 8.1.1, CMIS Web, Nagios, Micro-Strategy reporting services, SSH, Putty.