SUMMARY:

Accomplished and results - driven Human Resources/Information Systems Professional with over 20 years of management and leadership experience. Leverages finely-honed interpersonal, organizational, and time management skills to successfully manage operations and projects at the same time achieving corporate goals and objectives. Energetic and results-oriented with a passion for Confidential strategy and systems.

AREAS OF EXPERTISE:

• Confidential Operations/Implementation
• Confidential Information/Service Delivery
• Business Process Improvement
• Project Management
• Complex Audits/Reconciliations
• Client/Vendor Management
• Data/Change Management
• Ad-Hoc/Metric Reporting
• Policy & Procedure Development
• Data/Business Analysis

CORE COMPETENCIES:

• Extensive knowledge in areas of Confidential, Payroll, Benefits and Operations including client management, team building, data analytics, automation of processes, technology support strategies, troubleshooting databases/data/calcs, discovery and business requirement document (BRD) writing, creating specifications and standards, and quality assurance testing
• Self-motivated with progressive hands-on experience in converting and reporting demographic, benefits, Confidential, talent, financial and payroll data while providing technical and business knowledge and support
• Subject matter expertise in HRIS management, data conversion/mapping, payroll/premium administration, and vendor management
• Initiates cost-savings by implementing sound Confidential policies/processes and realigning applications and software programs
• Consistently delivers work-flow improvement by analyzing business requirements and developing key performance indicators

TECHNICALPROFICIENCIES:

Microsoft Office Suite (Access, Excel, Word, PowerPoint), SQL, MVS JCL, TSO, COGNOS, PeopleSoft

PROFESSIONAL EXPERIENCE:

Confidential, SECAUCUS, NJ

Service Delivery & technical MANAGER

Responsibilities:

• Responsible for day to day Health and Group operations for Confidential 500 client with 180K benefits eligible employees.
• Additional duties include communicating complex technical concepts to client, system enhancements, issue resolution, projects, metrics and adherence to Service Level Agreements (SLAs).
• Managed a staff of 8 analysts onshore /co-managed 13 analysts offshore.
• Act as a technical expert/resource to offshore and onshore staff. Create training and processing documentation for operational and technical use. Provide technical support to other client teams and conduct customized training to staff.
• Identify issues and problematic trends in generic processes used throughout Health and Welfare client base in an effort to prevent escalated administrative complications. Provide detailed recommendations, documentation and analysis to support process improvement proposals.
• Manage special projects including Confidential Reporting and client’s acquisitions as it relates to Employee Benefits and data.
• Developed Microsoft Access database to automate reporting, ad-hoc vendor files and quality assurance testing of payroll/premium files.
• Received Hustle Award for excellence in client service; received 3 Spot awards for quality performance.

Confidential, New York, NY

Senior Manager

Responsibilities:

• Worked with internal and external technology leaders to roll out change in pay frequency from monthly to semi-monthly for population of 10K+ officers. Responsible for conversion and testing of all benefit deductions for affected population. Led project from Employee Benefits perspective.
• Managed third party relationships and SLAs with vendors as they relate to systems and benefits data.
• Provide reports, analysis and recommendations for systems and process improvement to senior leadership.

Confidential, New York, NY

Senior Business / Technical Systems Analyst

Responsibilities:

• Participated in the Confidential data governance process with Corporate Systems as lead data steward for the Confidential function within global Confidential reporting and data management community.
• Served as lead Confidential Business Systems Analyst on the design and enhancement of the Confidential Service Delivery Model and Confidential Metrics Global Data Warehouse. Created Confidential divestiture database in support of the Businesses.

Confidential, Weehawken, NJ

Director / Manager

Responsibilities:

• Assumed full responsibility for managing all Confidential standard and ad-hoc reporting requests for Wealth Management US, as well as performed audits and reconciliations using headcount, compensation, payroll, commission, talent, learning, demographic, recruiting and diversity data from PeopleSoft, Taleo and legacy systems. Managed a staff of 4.
• Collaborated with Confidential business units, CFO Office, Executive Committee, and Global Business Partners to define ad-hoc/ongoing Confidential reporting requirements, internal and external feeds, and reporting standards, including trends, dashboards, projections, data models and metrics.
• Partnered with internal business groups to create specifications and project plans to implement new reporting standards and files. Monitored trends in order to implement functionality enhancements, and provided technical support which enabled clients to solve complex issues and improve business processes.
• Developed and automated data sources for downstream systems, created and implemented new processes, prepared and filed various regulatory reports, updated SOX related controls.

Confidential, Little Falls, NJ

Manager / Tech Lead

Responsibilities:

• Lead for special projects, ad-hoc client reports/files, system enhancements, bug research, and audits/reconciliations.
• Selected to join newly formed Center of Excellence group as lead in Confidential /H&W data tower.
• Managed the Technical Help Desk in support of 16 client teams. Approver of Technology Software requests and production updates made by staff. Developed and conducted mainframe, SQL and Excel training for all departmental staff.
• Created and implemented Quality Assurance method for ~ 300 distinct vendor files, implemented COGNOS for 7 H&W clients, and managed off-shoring of business processes. H&W lead for company-wide mainframe conversion project.
• Designed, tested and implemented premium reporting process for Health & Welfare client base.
• Worked with client and implementation team during discovery period to create conversion documentation, specifications and data for population of over 250K employees.

Confidential, New York, NY

Assistant Vice President

Responsibilities:

• Developed and managed corporate Reduction in Force Database, led the development and distribution of the operational and financial reporting efforts resulting from company downsizing, and managed global reporting utilizing COGNOS, HRMS, and PeopleSoft systems/software.

Confidential, Fort Lee, NJ

Senior Consultant

Responsibilities:

• Managed a team of 5 consultants/associates to ensure timely and accurate plan and data administration.
• Lead for data mapping, system flows, process flows, test plan creation and business specification writing.
• Oversaw functional aspects of multiple projects including Annual Enrollment, review business and technical requirements, identify problem areas, troubleshoot and streamline existing processes.
• Coordinated and communicated production updates to over 180 staff in the Systems and Business groups.

Confidential, New York, NY

Benefit Senior Systems Consultant / Analyst

Responsibilities:

• Acted as Account Representative for 3 major clients for administration and system relationships, converted demographic and payroll data from PeopleSoft and Confidential systems for clientele, provided technical and business guidance to the entire consulting group, and created and distributed reports to clients and internal areas.
• Chief Designer of multi-tasked PC-based benefits administrative system which includes COBRA, Flex Spending, and zip code matching for benefit eligibility.

Confidential, New York, NY

Manager, Shared Services & Payroll

Responsibilities:

• Directed the design, development, and implementation of a payroll-based system for collection of monies and payment to 3rd parties, as well as created departmental system training program and assisted Employee Benefits, Confidential, Payroll, and H&W departments in database administration and various projects.
• Managed a staff of 7 employee services administrators, conducted detailed government testing, and created files and reports from mainframe payroll system for automating formerly manual processes such as personalized identification cards, enrollment forms, benefit statements, and confirmation letters.