Monitoring Engineer Resume Plano, TX - Hire IT People

SUMMARY:

Results - driven leader with expertise in all facets of operations, project management, resolution of incidents, event correlation, and enterprise monitoring with high-profile corporations.
Skilled in collaborating with all members of the organization to achieve business objectives.
Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions.
Technical proficiency in CA ( Confidential ), SCOM, Service Now, Zendesk, and Remedy. Hands on or conceptual proficiency in Moogsoft, CA-APM, New Relic, and Nagios

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Monitoring Engineer

Responsibilities:

Designed transformation from multiple monitoring tools to SCOM/SCORCH 2016
Created a monitoring stack to align and map performance data from SolarWinds, V-Center, SCOM, CA-Wily, and Splunk then correlate the alerts and events with Netcool to create incident tickets in Remedy.
Created and documented a process to ingest monitored data for use in Capacity planning, BMC CMDB, Reporting, and Dash-boarding.

Confidential, Fort Myers, FL

Operations Analyst

Responsibilities:

Increased the Network Operations Center ( Confidential ) and Service Desk performance through a strategic plan to improve first call resolution ( Confidential ).
Served as subject matter expert (SME) on the root cause analysis ( Confidential ) board
Trained Network Operations Center ( Confidential ) technicians and support subject matter experts (SME) on monitoring techniques, SNMP protocol, and Wireshark.
Served as subject matter expert (SME), administrator and developer for Confidential monitoring system.
Which allowed me to reduce the number of monitoring systems required and greatly increasing efficiencies.

Confidential, Fort Myers, FL

Senior Manager

Responsibilities:

Created and refined business processes for transportation brokerage and claims handling.
Developed custom applications such as transportation and logistics management.
Supervised eleven application developers during the creation and implementation process.