Loan RESPA Resolution Specialist Resume

Objective: To obtain a challenging and demanding career with increased responsibilities utilizing abilities developed through experience and education. I am proficient in productivity and have the ability to grasp new task quickly to advance within the organization. Diverse with essential interpersonal skills in developing rapport with customers and co-workers. I pride myself on maintaining professionalism when dealing with deadlines and challenging situations.

Summary ofQualifications:
Include all Central Office Operations; provide excellent customer service, Mortgage Loan Processor, Inventory Clerk, Data Entry Processor, General Office Clerk, Accounts Payable/Receivable, Recreation Coordinator, Case Auditor and RESPA Resolution Specialist Computer skills in MS Word, MS Excel and PowerPoint.

Work Experience:

Confidential, November 2011 – January 2012 Loan RESPA Resolution Specialist

Responsible for auditing loans ensure that Respa credit were provided at closing when Necessary, verifying accuracy of information that the client has provided during the loan Processing.
Reviewing the loans that have recently been audited and prepare it for cure verifying Borrower, settlement agent information for accuracy retrieving closing agent email from Provided job aid or calling the agent, Reviewing loans for tolerance field for any data Inconsistancies.Using, Iportal, Statusmart and GFE Calculator web tool to input data for validation requirements preparing refund checks to be ordered.
Responsible for reviewing document and cure a loan that have been recently audited by Providing the following tasks uploading letters in the web tool printing and e-mailing
Closing agent to request the HUD-1, reviewing corrected HUD, validating check or principle reduction processing documenting the web tool and saving documents accurately.
Responsible for providing closing agent and the borrower with cured letters for defects that must be cured within number of days of closing specific to comply with the regulatory requirements that apply.
Provided quality control assistance to verify accuracy of progress.

Confidential, December 2008- May 2010
Loan Specialist

Responsible for processing workout packages, ensuring that the customer has provided all the necessary information;
Provided counseling leading into appropriate alternative to foreclosure while remaining in client’s guidelines;
Verified borrower assets, liabilities, and length of employment;
Proactively research and resolved customer concerns;
Informed borrower of approval or denial of workout options;
Reviewed credit bureau for accuracy of information;
Provided quality control assistance to verify accuracy of progress.

Confidential, April 2003- June 2007
Inventory Clerk/Data Entry Processor

Check Status of inventory needed daily;
Verified status of the shipment of the inventory;
Updated inventory spread sheets daily of what’s in process and needed to be ordered;
Informed customers of the product and package plan;
Completed general office task.

Confidential, March 1997- January 2003
Customer Service Specialist

Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”

Education:

Associate Degree in Business Administration

Bachelor in Business Administration

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