PROFESSIONAL SUMMARY:

• 10+ years of extensive experience in delivering projects insupport and testing platforms on production and non - production environments for large enterprise companies.
• 5 years of experience in leading teams across geographically distributed locations in onshore-offshore model and across various vendors.
• Expert in formulating technical action plans for analyzing and resolving recurring problems and in providing fault isolation and root cause analysis(RCA) for highly complex and large technical issues.
• Extensive experience in developing automations in Shell and Python scripting.
• Have extensive knowledge in ITIL processes including incident, problem, change, configuration and release management, application support, testing and automation.
• More than 5 years of experience in supporting End-to-End testingand maintenance of lower environments like UAT, QA, SIT, Prod-Parallel.
• Extensive experience in Level 2 and Level 3 production support including bug fixes and minor enhancements.
• Experience in Database technologies: Oracle, SQL Server, DB2, SQL, PL/SQL and T-SQL.
• Have a very good experience in using Windows, Linux Red hat, SolarisandUnix.
• Implemented multiple automation tools, process improvements and ideas.
• Experience in jil creation in AutosysiXp and Autosys cli. Experience in other job scheduling tools like Control-M.
• Experience in release management activities of various components using Jenkins and Bladelogic.
• Experience in projects withWaterfall,DevOpsCI/CD and Agile methodology.
• Rich experience in US Credit Riskand Health Insurance domain.
• Thorough knowledge of ticketing tools like ServiceNow, and collaboration tools likeJIRA, Confluence and versioning systems like SVN, CVS, PVCS, TFS.
• Provide on-call and off hours support for production environments.
• Experience in NoSql document Databases.

TECHNICAL SKILLS:

Languages: Python 2.7/3.2, Shell Scripting

Source Control Management: Subversion(SVN), TFS, PVCS

Build Tools: Jenkins

Deployment Tools: Bladelogic for WebSphere deployments

Sybase ASE, Oracle 11g, DB2, T: SQL, PL/SQL

Database Tools: Toad for Sybase ASE, Toad for Oracle, SQL Developer, Squirrel for DB2

Autosys, Autosys CLI, Control: M

Collaboration Tools: JIRA, Confluence

Scripting Languages: Python, Shell

Design Methodologies: Agile, Scrum, DevOps CI/CD

Ticket Management: ITSM ServiceNow

Operating System: Windows XP/7, UNIX, LINUX

Performance Monitoring Tool: Splunk

IDEs / Tools: Eclipse, Py Charm, Putty, MS Excel

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Production Support Lead

Responsibilities:

• Trained new employees, acted as point of contact for entire team (10 team members) across three shifts.
• Weekly meetings with staff for briefing on upcoming initiatives and projects. Manage SLA agreements with client base for project execution. Act as an escalation point for client, business partners, vendors and end users.
• Provide support for Benefit Payments application on a 24X7 timeline.
• Identify and fix reported issues in the application and proactively identify issues.
• Support daily batch job components on regular and bulk processing nights.
• Do requirement analysis to design and implement minor enhancements, bug fixes and ad-hoc data change requests.
• Maintain codebase using versioning tools like PVCS and TFS.
• Facilitate code migration, UAT and System testing and DR testing.
• Track all Incidents, Change and Problem management requests viaServiceNow platform.
• Analyze the production issues and provide root cause analysis(RCA) for the same.
• Own escalated cases and ensure that they are resolved as per SLAs and quality expectations.
• Do pattern analysis on the errors and use the same for implementing permanent solutions for them.
• Create KPI and other metric trends.
• Create KEDB knowledge articles in ServiceNow and generate metrics to identify patterns of incidents.
• Analyze daily manual works to design and implement automations and process improvements.

Platform: Java, Weblogic, Mainframe zOS, Oracle, DB2, COBOL, Lawson, UnixLinux/Redhat 4.0, PVCS, TFS, HP SiteScope,IntroScope APM, Control-MPL/SQL, XML

Confidential, Manhattan, NY

Counterparty Credit Risk Environment Support

Responsibilities:

• Set up various UAT, SIT and Prod-Parallel environments for testing scheduled and emergency release changes and project testing.
• Liaise with infrastructure, development and release management teams to complete System Integration Testing, User Acceptance Testing and Parallel Prod testing including downstream data delivery for all releases.
• Co-ordinate with QA team to ensure quality checks are in place for the new projects.
• Lead a small team of offshore and onshore members and act as an onsite coordinator.
• Mentor junior, offshore and new members to the team about the new processes and initiatives in the team.
• Engage with client to gather the requirements for the testing and develop a plan and timeline for the testing.
• Worked with development team to design and build Prod-Parallel environment.
• Build code using Jenkins and deploy code changes to one of the UAT environments.
• Analyze the system and existing process to identify process improvements and automation and help implement it.
• Design, develop and implement minor production bug fixes and enhancements.
• Participate in code and design reviews and also use in-house tool for code quality improvements.
• Coordinate with multiple vendors from geographically distributed teams for a successful development, testing and delivery of a single project.
• Create and update Knowledge Base articles based on the known and unknown issues that are observed in the system during the support process.
• Deploy EAR files to the Websphere using Bladelogic application for the UI platform.
• Utilize the bank’s in-house Python IDE based on Py Charm to develop python modules to analyze the data in Sybase ASE Database, Hadoop Distributed File System and the in-house object database.
• Worked in Continuous Integration & Continuous Deployment DevOps methodology for 8 months when Bank created a new solution for calculating Credit Risk using Python.
• Using Python scripting, developed a tool for retrieving the environment flags that are associated with a UAT before commencement of testing. This helped the team reduce the errors due to incorrect flags in the configuration files or DB.
• Reduced manual deployment errors by developing automation scripts for deployment of code to Unix platform.
• Developed an automated solution using shell scripting to map servers required for a UAT from a pool of servers and release it once testing is completed.
• Developed a dashboard for UAT environments to show the status of the environment and major batch job statuses using python scripting.
• Developed Autosys jobs to automate data analysis and checkpoint jobs after major processing is completed.
• Use an array of collaboration tools like JIRA, Confluence and other Atlassian products to track all the issues and generate reports for daily and weekly scrum meetings.
• Maintain codebase for Java, Shell and Perl scripts using SVN and Python scripts using CVS.
• Developed automation for Autosys job status check which displays the status of key jobs.
• Analyze ticket trend using collaboration tools and formalize action plan on remediating them.
• Maintain knowledge base and continuously improve and update the knowledge base.

Platform: Python 2.7/3.2, MapR(Based on Hadoop), Java, WebSphere, SVNHadoop Distributed File System(HDFS),PL/SQL, XMLUnix, Sybase ASE, Sandra(In-house document database), SplunkTIBCO Datasynapse, Autosys, Perl, Ruby, Oracle, JIRA, ConfluenceCVS

Confidential

Level 3/4 Application Support

Responsibilities:

• Set up the HR portal for the client, based on requirements.
• Lead a team of 12 members in Offshore. Analyze the workload for the day and distribute tasks among the members.
• Set up healthcare benefits plans/coverage/groups based on the eligibility criteria provided by the client and the insurance provider.
• Deep-dive into issues and provide RCA and help implement a permanent solution.
• Implement bug fixes and release it to production environment.
• Create scripts for imputed income calculation and eligibility for Evidence Of Insurability.
• Create ad-hoc benefits and payroll reports for the client.
• Use BizTalk server implementation to import or export data for payroll calculation.
• Implement logic to generate benefits report for COBRA plans.
• Implement annual and mid-year benefits open enrollment portal for all the clients.
• Coordinate with senior onshore SMEs to fix complicated problems.

Platform: Sql Server, TSQL, PL/SQL, BizTalk, XML, HTML