SUMMARY:

• Extremely Computer Savvy user on numerous Systems (Oracle Financials 11i, Siebel (CRM), Oracle (BRM), ICOMS, Infinys (RBM 6.0 & 8.0), NIM, PeopleSoft and Peachtree Accounting including the entire Microsoft Office Suite (Word, Excel, Access, Outlook and PowerPoint).
• Very motivated and proficient in the following: revenue adjustments, root cause analysis and controls recommendations, computer proficient, 10 - key data entry, customer invoice transmittals, invoice audits and report preparation, reconciliation management, bill cycle soft and hard close, contract and revenue assurance.
• Experience with Networking and Provisioning (Telephone), Building Call Plans and Features, System Configuration (Data), Accounts Payable, Purchase Ordering, Collections Management, Leadership skills, Organizational and Administrative skills.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Billing Analyst

Responsibilities:

• RBM System Configurations for Usage Based Billing (Data)
• Create, build, and maintain Data Products for residential Internet service per specifications.
• Support DBA’s for End to End testing in QA environment.
• Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written.
• Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes.
• Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems.
• Monitors and works incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests, and report requests.
• Worked with the NIM (Network Inventory Mgmt) team updating network elements and paths for Cox core customers.
• Maintain telephony database inventory using NIM (Network Inventory Management) to ensure Network Path and Database integrity is maintained in accordance with Enterprise standardization.
• Effectively partner with Engineers, MTC Techs, Field Maintenance, and ITPS so that equipment deployment, and maintenance functions are accurately completed within the established SLAs.
• Maintain utilization reports for both circuit equipment and hybrid technology
• Maintain thorough working knowledge of NIM and other TBO tools, applications and utilities ensuring accurate provisioning of telephony features and services.
• Monitors network availability thresholds.
• Support corporate objectives for circuit switch to packet switch migration.
• Troubleshoot network errors due to network path issues, capacity issues and equipment.
• Maintain database accuracy, by performing regular database audits using reporting tools and enterprise supported application to ensure database synchronization between NIM and DMS 500/Cornerstone and packet switch.
• Populate accurate network elements on ICOMS accounts to allow completion of telephony work orders and auto-assignment of network path.

Confidential, Atlanta GA

Billing Analyst

Responsibilities:

• Administer assigned responsibilities in the Billing Department
• Completed accurate and timely processing of customer invoices (including systematic and manual processes).
• Responsibilities included the review, clarification, and implementation of customer rates, charges and other billing components per contract and within MSA.
• Provided recommendations for enhancements to further improve process efficiency and accuracy.
• Assisted Internal Audit with Revenue reconciliation. Processed unbilled revenue Journal Entries.
• Reviewed and submitted to Order Management for corrected Sales Orders to correct customer billing.
• Assisted A/R with payment allocations.

Confidential, Atlanta GA

AP Specialist

Responsibilities:

• Coded and entered vendor invoices for processing.
• Implemented 2-way and 3-way of matching invoices to purchase order tickets for approval process.
• Requested invoice approval from management.
• Opened and disbursed incoming mail.
• Pulled invoices and attached remittance sheets to invoices.
• Filed invoices for record keeping. Processed weekly check run.
• Processed monthly journal accruals and assisted in month end close and department projects.
• Maintained and processed monthly wire transactions and payments.
• Assisted Treasury Director in reconciliation of Bank Statements.

Confidential

Accounting Clerk

Responsibilities:

• Implemented A/R collection processes.
• Processed vendor and customer billing invoices and handled the processing of accounts receivables involving payments, account posting and deposits.
• Maintained the general ledger and prepared various accounting statements.
• 10-key data entry and prepared cost reports.

Confidential

Branch Manager

Responsibilities:

• Overseen the daily operations of the store
• Prepared payroll and bank deposits
• Responsible for weekly and monthly figures in budget
• Provided customer service
• Answered phones and attended monthly manager meetings
• Managed daily NSF collections, weekly time scheduling, end of day and monthly reports