Data Entry Specialist Resume Baton Rouge, LA - Hire IT People

Career Summary
To obtain employment where I can utilize my excellent professional experience, customer service skills, computer skills, organizational, and the knowledge I have gained through my work experience and while pursuing my Bachelors Degree.

Professional Skills

Microsoft Office(Word, Excel, PowerPoint, Outlook)
Microsoft Windows
Office Procedures
Filing/Editing
Typing(50+wpm)
Business English
Customer Service Skills
Telephone Skills
Research Skills
Data Entry Skills
Numeric Data Entry (9882 gross kph)
Alphanumeric Data Entry (8500+ gross kph)

Education

Bachelor’s Criminal Justice
Associates Degree Criminal Justice

Employment Skills

Confidential Baton Rouge, LA
Data Entry Specialist

10/8/2012-11/27/2012

Respond to customer complaints via email regarding non-delivery of newspaper.
Start subscriptions per customer request to receive daily newspaper.
Email carrier’scustomer’s addresses that did not receive their paper.
Contact customers to verify receipt of newspaper and verify addresses.ipt of newspaper and verify addresses.

Confidential. Baton Rouge, La
Administrative Assistant

03/2012-7/2012

Identify the needs of customer’s.
Email vendors with customer’s request. (Cancellations, Address Change, Item Spec, etc)
Respond to customer’s request in a timely manner.

Confidential Baton Rouge, La
Call Center/Closeout Analyst

10/2011-2/2012

Answered calls from applicants concerning their Road Home Grant/HMGP Grants
Closed out files for the Hazard Mitigation Grant Program
Reviewed homeowner’s applications to ensure documents were present in order to close the file
Provided excellent customer service when contacting homeowners/contractors when required documents were not present in the file
Scanned and uploaded necessary documents for applicant’s file when they were received to complete their file for submission to GOSHEP and FEMA for review

Confidential, Baton Rouge, La
Operations Specialist, Regulatory
7/2009-6/2010

Converted customer accounts from savings to checking account for customers who misused their savings. Input violations of customers misusing their savings accounts.
Addressed Service Level Agreement (SLA) goals of the department speed and accuracy.
Entered, edited, and revised data on computer system, ensuring accurate customer and account information.
Data Entry
Filing

Confidential Baton Rouge, La
Crew Leader Assistant

3/2009-6/2009

Completed daily observations of enumerators
Canvassed neighborhoods to ensure that homes were actually at addresses that were assigned.
Conducted weekly meetings with enumerators to see the progress of their canvassing

Confidential. Port Allen, La
Call Center Technician

5/2006-5/2008

Answered calls from occupants residing in FEMA trailers to create work orders for problems that are wrong with their trailer.
Scheduled appointments for technicians to go out and repair customer problems
Trained Call Center Techs
Dispatched technicians out to FEMA trailers for emergencies.
Data Entry
Filing

Confidential
Baton Rouge, La
Call Center Representative

5/2005-5/2007

Called students to inform them of changes made to their account and give them information on school.
Provided information to students and parents of what needs to be done to attend school for the upcoming school year

Confidential Baton Rouge, La
Customer Service Representative (Call Center)

7/2004/-9/2004

Answered calls from customers wanting to purchase items seen on infomercials.
Took donations for pledges seen on television.
Described product information to customers.
Received account information and placed customer orders.

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Data Entry Specialist Resume

Baton Rouge, LA

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