Production Support System Analyst Resume Dulles, VA - Hire IT People

SUMMARY:

Extensive background in spearheading COBOL software development, programming, application development and troubleshooting efforts coupled with experience in employee training and university level technical teaching.
Creative troubleshooter and highly effective technical analyst with outstanding ability to identify operational deficiencies and implement system improvements.
Expertise in handling many projects and deadlines simultaneously.
Accustomed to working effectively within high - pressure and fast-paced environments.
Excellent interpersonal and communication skills demonstrated on daily basis.

TECHNICAL PROFICIENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Dulles, VA

Production Support System Analyst

Responsibilities:

Provided 24-hour coverage and support for all Confidential Production Applications. Including night and day on-call rotation. Provided support during business hours for non-production environments.
Daily monitoring of Production Support recurring tasks and monitoring of the tickets queue and email, logged all relevant tickets, closed all resolved tickets.
Performed scheduled applications maintenance as well as ad-hoc database updates.
Analyzed and identified root causes for legacy production applications problems.
Worked with Applications Development and other IT Operations technical staff to develop and implement fixes into production.
Liaised with customers to inform of progress of issues, request information, managing expectations and close out resolved issues.
Used the following tools/software/code to complete my tasks: Applications Linux logs, DB2, SQL, Control-M/EM, Splunk, TSO/ISPF, COBOL, JCL, CICS, JIRA
Took complete ownership of production problems and issues anticipating and mitigating risks, escalating issues appropriately and keeping all necessary parties informed, and formulating and implementing management approved work-around often in a critical timeframe.

Confidential

Senior Technical Analyst

Responsibilities:

Confidential, Reston, VA

Instructor

Responsibilities:

Delivered classes in JavaScript, Oracle and Visual Basic, COBOL, SQL and HTML.
Taught logic to students using flowcharts and pseudo-code.
Maintained grade and attendance records and served as team lead for case study days.
Selected to act as Technology Champion for campus.
Mentored students resulting in a 98% pass ratio.
Provided input for enhancements to existing curriculum in order to deliver the most appropriate and up-to-date technical knowledge to students.
Participated in new instructor recruiting efforts by assisting with technical interviews.

Confidential, Herndon, VA

Software Engineer

Responsibilities:

Key contributor to successful generation of FTS2001 Government Contract, one of the biggest contracts in Confidential ’s history.
Assigned responsibility by manager to train new employees on new development team policies and procedures.
Selected to serve on College Recruiting Teams for Pennsylvania State University and George Mason University.

Confidential, Vienna, VA

Programmer/Analyst

Responsibilities:

Confidential, Herndon, VA

Information Management Member (Programmer/Analyst)

Responsibilities:

Analyzed and redesigned Oracle database layouts for improved data storage and standardization of all data store names.
Troubleshot code problems and liaisoned between the Outbound Order Negotiator Help Desk and downstream dependent systems.
Helped identify approximately $500,000 worth of unbilled usage by participating in investigations on behalf of Inbound Corporate Level Team.