Client Service Representative Resume Richmond, VA - Hire IT People

QUALIFICATIONS:

EXPERIENCE:

2012-Present Confidential Richmond, VA
Client Service Representative(call Center)

Assist clients in enrolling in Medicare Prescription Drug Plans
Maintain update knowledge of Medicaid assistance rules and regulations of CMS.
Utilize databases to read scripted responses to beneficiary’s questions while adhering to the Privacy Act.
Referrals to the Social Securities Administration for replacement Medicare card, Change of address
Provide information on Part A and Part B covered and non-covered services.
Provide general Medicare eligibility and information during general and special enrollment period.
Provide Medicare A Secondary Payer information with appropriate referrals and fulfillments.

2010-2011 Confidential Richmond, VA
Customer Service

Answered multi-line telephone system in a extremely demanding environment.
Schedule activities and equipment use with managers to help coordinate cooking times and work flow.
Greeted customers and handled transactions while providing superior customer service.

2007-2010 Confidential Richmond, VA
Roving Teller

Demonstrated leadership by assisting supervisors in training new-hires.
Assisted customers regarding loans, LOC, Mortgage, credit cards, checking, savings, and CD’s.
Ensured compliance with internal controls, operational procedure, loss prevention and risk management.
Answered multi-line telephone, routed calls, and took accurate messages
Maintained excellent knowledge of bank procedure in order to perform maintenance to customers accounts
Researched and resoled account services issues,
Performed referral strategies to drive financial center goals

2004-2008 Confidential Richmond, VA
Customer Service Representative

EDUCATION:
High School Equivalency Diploma
Community College