SUMMARY:

Results - oriented Mainframe Support Specialist with more than ten years of experience contributing to advance corporate performance through aligning skillful production support and problem solving skills with corporate objectives. Possesses strong customer service skills, and expertly identifies, analyzes, troubleshoots and resolves production and QA/test issues on Mainframe systems. Strong team lead on conversion projects encompassing the scheduling/calendars and Confidential /job processes. Excels at user support, troubleshooting and problem solving.

AREAS OF EXPERTISE:

Z/OS * Confidential * JES2 * TSO * SDSF * ZEKE/ZEBB * CA-7 * CA-11 * ESP * NDM/CD * FTP *,24 x 7 Support Problem Solving * Monitoring * Excellent Communication Skills Written and Verbal * Life Insurance Software Life70 * Lifecomm * Vantage * Fidelity Systematics* Health Insurance * IBM Tivoli/TWS (class only)

TECHNICAL PROFICIENCIES:

Software technical experience with Fidelity Banking application software, Confidential application software L70 and Vantage/DSS, and IBM mainframe operating systems os/390 and z/OS and IBM utilitiesDMS, HSM, CA-1, CA-7, CA-11, Zeke, ESP, Endevor, Changeman, Faver, CCSS, Syncsort, Panvalet, Jes2, TSO/ISPF/SDSF, OPSMVS, VAM, StopX37, CICS, TMON, Top-Secret, RACF, DB2, SAR, ConnectDirect, FTP, Comparex, Fileaid, Visio, Lotus Notes, ACR, Remedy, and other related system and vendor software, User experience with report distribution packages Sar, Ca-Dispatch, and EOS.

PROFESSIONAL EXPERIENCE:

Confidential, Gulfport, MS

Operations Analyst, Consultant

Responsibilities:

• Mainframe support for multiple test environments. CA7 admin scheduling, batch cycle monitoring, abend resolution.
• Code move validation and merge for non-endevor components. Endevor code moves.

Confidential, New Haven, Connecticut

Mainframe Application Support Team Member, Consultant

Responsibilities:

• Mainframe Application Support team member supporting migrated workload, documenting new procedures, improving CA7 and ESP scheduling. Maintain production and test environments, supporting cycle processing and abend resolution. Document scheduling processes.
• Participate in change control process, documenting the process and removing/stopping missed steps that led to error prone code moves.
• Primary code promoter for mainframe applications (librarian behind Roscoe execs) outside formal change control system.
• Process Serena team tracks related to ESP and CA7 schedules and Confidential /procs/ftps for routine maintenance and code releases. Work with application developers, systems programmers, and project managers, and QA business analyst.

Confidential, San Antonio, TX

Consultant

Responsibilities:

• Update 9 test environments with upgrade scheduling changes as applicable to each environment.
• Apply database maintenance, such as job loads and ca7 dataset cleanup, to each environment and to production.
• Assist primary scheduler with day to day tasks during upgrade project.

Confidential, New Haven, Connecticut

Team Member, Consultant

Responsibilities:

• Primary production control team member for workload migration project to move client Life70 software application to vendor site. Document ftp process between onsite/offsite mainframes.
• Disengage interwoven processing between multiple mainframe and web/server applications. Research and identify file feeds between Life70 and these applications and build the FTP jobs for the client/vendor file feeds for batch processing, server feeds, other vendor feeds and business unit downloads.
• Build new ESP schedules and support build of CA7 schedule at vendor site. Build schedule trigger jobs between ESP and CA7 to maintain automation of batch processing between the two sites.
• Team project working with application developers, system programmers, business units, and vendor staff.

Confidential, Lanham, MD

Senior Member Technical Staff

Responsibilities:

• Onsite support to IRS staff in Kearneysville, WV for production batch processing and abend resolution.
• Train staff to identify abend conditions and how to resolve non-programming abends, such as space and Confidential abends.
• Update and maintain abend tickets in HPSM. Initiate escalation procedures.
• Monitor processing via Control-M scheduling software.
• MBI security clearance

Confidential, Providence, RI

Sr Integration Analyst

Responsibilities:

• Support conversion project from mainframe legacy systems to Unix and server systems.
• Support the model office environments, running cycles, building calendars, scheduling, building balancing jobs for ftp/mainframe data moves and reports, incident tracking and implementing permanent solutions for abends, creating the run documentation for all model office processing, cycle status reporting, coordinating changes for new system integration environments, and training new personnel.
• Worked with application teams, QA business analysts, operations, and other outsourcing companies involved with the project.
• Mainframe SDSF console authority

Confidential, Rocky Mount, NC

Senior IT QA Control Analyst

Responsibilities:

• Responsible for identifying and building Confidential, proc, and various parm library definitions/rules in order to maintain and support online and batch processing in multiple QA environments.
• Monitor batch cycle processing with Zeke/Zebb, record and track abends. resolve abends and apply permanent resolutions.
• Track source changes and apply related changes through all levels of testing.
• Build and maintain jobs to pull and load data.
• Worked with QA business unit and application development department to ensure requirements were met.
• Worked with Systems Programmers and Operations Staff to ensure standards and best practices used in building the environments.
• Provided cycle support and adhoc processing to the programming staff for two merger projects involving the conversion/merger of 11 banks into the Confidential system.
• Mainframe SDSF console authority

Confidential, Austin, TX

Senior Member Technical Staff

Responsibilities:

• Move client application from client mainframe to Confidential mainframe. Identify and modify Confidential, procs, and parmlib members for standards and system differences.
• Establish file transfers to feed applications not moved.
• Establish new schedule/calendars on Confidential Zeke, created ESP schedule changes for client site.
• Create and maintain multi-client batch Confidential environment and CA7 schedules and calendars for QA testing.
• Run batch cycle processing.
• Create multi-client batch and online environment for client code-controlled testing.
• Develop and implement the procedures to track, monitor and move source code in the client environment. Assist client as needed and run batch cycles.
• Team member for OS390 and Z/OS system upgrades.
• Member client team. Projects included establishing the DB2 remote services base system Confidential /procs and the DB2 naming standards, establishing the Top-Secret and the internal DB2 security definitions, then building the client Confidential, VSAM and DB2 database environments, tailoring to team specifications.
• Also worked extensively on cost containment tasks in the dasd arena, significantly reducing overall dasd utilization.
• Actions included improved DMS archiving, VSAM idle space release, Confidential coding changes to correct inefficient blksizes and better sequential idle space release, and resizing libraries.
• Team member for OS 390 upgrade project and CICS rename project.
• Identifying and applying required changes for remote services base Confidential /procs and client Confidential /procs. Attended weekly change control meeting, weekly CICS user meeting, and weekly DB2 user meeting, reporting problems, improvements, and issues to management and coordinating or applying environment changes identified in those meeting.
• Converted Vantage production Confidential, procs, and parms to the client naming standards.
• Actively worked with client, maintaining cross references of old-new job names, proc names, and dataset names for client to feed to their downstream systems, and helped coordinate the implementation of each phase of the project.
• Heavy duty project on tight schedule and highly successful.
• Zeke Administrator, Installed and implemented the Zeke scheduling software, converting from CA-manager and CA7
• Department providing support for remote services clients.
• Responsible for the Confidential, procs, parmlibs, run documentation, scheduling package, program libraries, and resource utilization for production remote services clients and to provide technical, non-programming support to client teams, QA, and inhouse L70 development departments.
• Workload and data center migrations team member, responsible for Confidential related changes to receiving system standards, identifying program products and issues not found during due diligence, and coordinating gdg, dasd, tape, scheduling, and report distribution requirements with other team members.
• Life/70 technical and cycle support for remote services processing and the QA department.
• Key team member building the QA department for repeatable system and regression testing Life70 upgrades.
• Tape and dasd cost containment efforts.
• Conversion of large client files to magstar tape system. Owner / keeper / enforcer of remote services naming standards.
• Mainframe SDSF console authority