Managed Services Manager Resume Duluth, GA - Hire IT People

SUMMARY:

Driven and dynamic leader, with strong experience in all aspects of security, systems operations data integrity, project management, and managing employees.

AREAS OF EXPERTISE:

Highly - skilled verbal and written communicator, with a strong ability to build consensus, train and motivate teams, while collaborating and partnering with stakeholders.
Proven technical ability to execute, solutions for complex infrastructure and systems, business continuity, data loss, prevention, and recovery; with broad knowledge and success in overseeing full life cycle project management.
Expertise in asset security, security engineering, communications and network security, assessment and testing, operations, and software development security. Providing security assessments and compliance reviews.
Adept at managing multiple projects while maintaining daily operations, and support, ensuring on-target completion of all deliverables, and complete client satisfaction.
Outstanding leader, quick-learner, with specialized technical certifications including CISSP, Security + and MCSE Security.

TECHNICAL PROFICIENCIES:

Platforms: Windows, Linux, SELinux, Unix

Tools: Microsoft Office Suite, VMWare (VSphere, VMotion, VMplayer, VCenter, workstation), multiple network monitoring tools, Cisco Management tools, Exchange (email), LinuxMagic (email), AAA Servers, Symantec, Veritas, McAfee, Wireshark, Putty.

Hardware: IBM, Dell and HP Servers, SCSI devices, Fibre Channel, JBOD storage, SAN switches, HP C7000 blade servers and HP storage arrays, ATA and SCSI hard drives and DLT tape drives, DLT tape library, SAN Switches, Cisco ASA’s, 4500’s, 7600’s, 3400’s, 2900’s, Calix E Series and C7’s, Juniper, Fortigate.

Protocols: SNMP, HTTP, HTTPS, SMTP, NTP, LDAP, KERBEROS, RADIUS, TLS, L2TP, IPSEC, WEP, WPA, WPA2, 802.11x, CHAP, PAP, EAP, PPP, RDP and SFTP.

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Managed Services Manager

Responsibilities:

Provided technical leadership in Identifying, planning, and implementing strategic managed services support for client network infrastructure and security systems for a global company. Orchestrated technical support for high-priority projects, including installation, oversight of new products and services, and requirements of ISO/IEC Standard 17024.
Constantly drove efficiency and innovation to improve productivity and optimize revenues to meet and exceed organizational objectives.
Applied strong knowledge of virtual systems to implement and maintain priorities while significantly reducing costs.
Championed client needs by effectively evaluating network and system readiness, to thoroughly identify security risks and issues, security engineering, and operations while providing long-term solutions.
Expertly applied vendor strategies, leading to reduced equipment needs and an increase of outsourcing, which resulted in 30% reduction in expenses.

Confidential, Dalhart, TX

IT Manager

Responsibilities:

Spearheaded strategic direction, vision, and leadership over multiple teams, internal departments and vendors.
Direct responsibility for meeting technical needs of commercial and residential clients for a major Internet Service Provider, focused on video, voice and data services. Oversaw change processes, transitions, and upgrading of technology.
Designed and engineered a Distribution Network migration project, including testing, service integration, and implementation.
Instrumental in overseeing customer-first employee training, which reduced Internal and ISP customer tickets by over 90%.
Applied high-level skill in implementing redundancy and failover systems, as well as redundant firewalls and offsite storage to eliminate downtime and increase availability.
Maintained 99% uptime through capacity planning and virtualization to support telecommunication infrastructure and systems, in a 7x24x365 environment.
Maintained compliance requirements associated.
Develop and maintain policies, standards and procedures in partnership with internal business units.

Confidential, City, ST

Senior Systems / Network Engineer

Responsibilities:

Provided hands-on supervision to teams in the areas of installing new hardware, systems, and software; configuration, and maintenance of all equipment and devices.
Led planning of network and computer infrastructure, as well as troubleshooting analysis of servers, workstations.
Expert knowledge of engineering, implementation, and monitoring of security systems and information.
Designed computer security architecture and developed detailed cyber security designs, as well as managed identity and access management.
Maintained compliance requirements associated with SOX, PCI, and HIPAA.

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Managed Services Manager Resume

Duluth, GA

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