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Operations Manager Resume

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Wallingford, CT

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SUMMARY
Ten years of professional experience in the financial industry rising to the level of Assistant Vice President and Branch Manager, with a focus on strategic planning , growth revenue and operational and compliance specialization.

CORE COMPETENCIES

  • Strategic Planning
  • Business Development
  • Customer Excellence
  • Staff Coaching & Development
  • Operational Management
  • Goal Setting/Performance Metrics
  • Market Penetration
  • Federal and Regulatory Compliance

EDUCATION

Confidential, Waterbury, CT
Bachelor of Science in LEGAL STUDIES, with a Minor in BUSINESS ADMINISTRATION

PROFESSIONAL EXPERIENCE

Confidential, New Haven, CT 3/10 - Present
ASSISTANT VICE PRESIDENT/BRANCH MANAGER

  • Structured operations through the development of compliance policies, procedures implemented bank wide
  • Develop and implement business growth strategies, including community networking, and business-to-business sales, targeting business accounts, and relationship management to cross-sell high net worth clients.
  • Collaboration with senior management and CEO in strategies to create competitive bank products, improve bank brand and image, while targeting multi-cultural niche market opportunities.
  • Implement bank wide retail branch goals and performance metrics to encourage team ownership and accountability for results to steer bank to profitability margins
  • Build client-focused partnerships and a solutions/consultative selling approach by linking bank products and services to customers\' needs.
  • Establish and manage vendor contracts, including Bankers Bank Northeast, Visa contracts, Fiserv solutions, check free, check 21, Dunbar, ADT etc.
  • Human resource leadership including the creation of job descriptions recruiting, hiring, and salary recommendation according to job scales.
  • Perform ongoing competitive analysis to make recommendations for product improvements, followed by rate changes, to maximize appeal to target audiences.
  • Developed custom work flows for onsite and in house account opening process,bank document regulatory compliance via Fiserv,while staying abreast to ongoing changes and updates as needed

Confidential, Wallingford, CT 9/08 - 3/10
OPERATIONS MANAGER

  • Focused efforts on revenue growth across all product lines and services.
  • Coached, mentored and developed a sales team with a focus on training and development covering all bank products and services.
  • Tracked and monitored sales covering all product lines, as well as Sales Representative performance using feedback to measure results and refocus strategies.

WORK EXPERIENCE:

OPERATIONS MANAGER

  • Created incentive plans based upon goals and actual performance.
  • Used customer education as an effective selling tool, increasing their awareness of bank products, services and investment options.
  • Established a philosophy of customer excellence using ongoing surveys and feedback to dramatically improve the customer experience.
  • Developed community outreach initiatives to increase our exposure among target markets.

Confidential, Waterbury, CT 3/07 - 9/08
FLOATING BRANCH ASSISTANT MANAGER

  • Trained and motivated employees with a focus on goal attainment.
  • Increased employee knowledge of bank products, competition, products, and selling strategies.
  • Established a solutions selling philosophy, linking bank products and services to the needs and objectives of our customers.
  • Served in a hands-on sales role to market savings accounts, business checking, loans, CDs, online banking, etc.

Confidential, Waterbury, CT 10/05 - 3/07
ADMISSIONS/REGISTRARS ASSISTANT

  • Organized and processed student applications and trained personnel on international guidelines.
  • Performed multiple administration duties including data entry of grade cards, calculation of student academic transcripts, development of quarterly budgets, and accounts receivable of student deposits.

Additional Skills
Microsoft Word and Excel; QuickBooks, Sigma Six Black Belt Certified

LANGUAGE SKILLS
Bi-lingual in Spanish

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