SKILLS:

• Technically proficient in Microsoft Windows, Excel, Access, Word and PowerPoint, Lotus Notes
• Bilingual: Arabic and English
• Participated in numerous training programs including customer service development
• Lockbox Background, Scannable lockbox Vicor Implementation Experience
• Transmissions & TOPS - as well as - Testing on OPEX & ITRAN Machine
• Main Frame, CampusVue, SAP, OBM (Online Bidding Management), CashPro, Cash App, WCSS, Mercury Gate TMS.

PROFESSIONAL EXPERIENCE:

Confidential, Warrenville, Illinois

Credit Analyst

Responsibilities:

• Set up new accounts and files, perform credit investigations, use computerized scoring systems.
• Complete thorough financial analysis of accounts and/or utilize computerized credit scoring systems to insure appropriate customer credit limits are set.
• Collect on past - due receivables and prioritize collections activities bases on A/R software and collection strategy. Collect and investigate disputes within portfolio, communicate with sales team and others as needed
• Analyze financial statements, process and evaluate bank and trade references and utilize online credit scoring application to support credit line decisions
• Interact with CFS senior managers to resolve serious repayment issues
• Manage client exposure (including job and order approval/releases) to granted credit limits in order to maximize revenue and minimize risk
• Prepare monthly management reports as required. Utilize various ad hoc reports to maximize analysis and collection efforts
• Special Projects and Team Participation: Participate in management directed projects as needed

Confidential, Schaumburg, Illinois

Cash Applications Clerk / Student Accounts Coordinator/ Billing Analyst

Responsibilities:

• Reviewing, analyzing, and applying corporate codes and remove holds on student accounts
• Reconciling cash receipts to the deposit report daily/ Balance daily cash reports when needed
• Identifying weather the account should be sent to collection agency or be placed on holds instead
• Documenting collection & billing status ensuring that the collection system reflects the appropriate status
• Assist with special projects, including creating, formatting, and editing Excel spreadsheets
• Performing account/payment reconciliation, making sure current balance is correct
• Responsible for posting all approved write offs & adjustments to student ledgers
• Responsible for posting all recovered student payments received from collection agencies, including re-establishing balance, posting payments, writing off remaining balance, and updating manager of activity
• Responsible for ensuring that all students not currently attending school should be instructed to mail payments directly to the lockbox rather than each individual school
• Develop relationships with campus-based Student Accounts, Finance Managers
• Responsible for adherence to the internal Audit review of internal cash controls and to the Confidential Way

Confidential, Chicago, Illinois

Documentation Specialist

Responsibilities:

• Created & edited Financial Statement documents following the guidelines as outlined in the Confidential and configuration manual; and ensured appropriate documentation is complete, correct and meeting deadlines
• Proofread Financial Statement documents for content accuracy
• Coordinated and advised element managers concerning documentation related issues; communicated problems and suggested possible solutions
• Prepared, processed, and delivered Quality Assurance Documentation
• Identified more efficient processes and updated procedures accordingly
• Formatted combined Financial Statement documents using word and excel
• Made, scanned and sent PDF files to clients, rolled-forward financial statement documents to current year

Confidential, Westchester, Illinois

Customer Service/ Administrator

Responsibilities:

• Maintained buyer accounts and collection of past due funds as well as miscellaneous office duties
• Registered new buyers over the phone or by email and renewed registration when necessary
• Demonstrated good organizational, customer service and telephone communications skills
• Verified in detailed manners the client’s documents and made sure it was up to date
• Opened and closed ticket inquiries when necessary (internally & externally)

Confidential, Chicago, Illinois

Lockbox Implementation Analyst/ Business Analyst

Responsibilities:

• Managed client implementation requirement by using project management principles & Six Sigma tools
• Responsible for Scannable lockbox implementation on the VICOR processing platform
• Participated in client calls with the Implementation Coordinator to gather information to complete set-up
• Ensured the implementation meets client’s needs and that operations can deliver the client requirements by establishing client profiles on the appropriate platform
• Set up lockbox requirements on the appropriate lockbox system; and transitioned the box from Implementation to Production
• Coordinated & completed any technical set-ups with appropriate business partners and ensured thorough and accurate testing
• Completed client specific instructions in partnership with the appropriate operations representative to ensure understanding of client requirements
• Provided required client specific training and appropriate information to Production Team