SUMMARY:

• A dedicated IT professional with a diverse skill set who wears multiple hats, continues on going professional career development, and will always go the extra mile to deliver the best IT customer services possible.
• FINRA Series 7 and 63 Registered
• ITIL V3 Foundations Certified
• PMI Certified Associated Project Management
• Application Management
• Service Desk / Trade Support
• Change Management

TECHNICAL SKILLS:

Platforms: HP - UX 11.0, Solaris 10.0, Windows XP

Database Tools: PL/SQL Agent, Toad, SQL +, DB Artisan

Batch Tools: Autosys, Control-M Enterprise

ITSM Tools: Remedy, Service Now, HP Service Manager

Trade Platforms: STARS+,e-Bond, Swordfish, Star, Markitwire, IMPACT, Sungard Martini, EQUILEND, LOANET, XMENU, Global 1., Sphinx

Market Data: ION MMI, Bloomberg, Sonaris Subscribers, Deal-bus Publishers, Static Data, Importers, Exporters

Concepts: SVN, Shell Scriptng, SQL, HTML, CSS, PHP, FTP, SED, VI, XML, Batch Processing, Auto-borrow, TIBCO, MQ SeriesContract Compare, Locates, Availability Production Control Scheduling, batch processing, WIKI, Ad-hoc PDF report processingautomation procedures, HP-UX System Administration, Change Management

PROFESSIONAL FRONT OFFICE EXPERIENCE:

Confidential, Manhattan, NY

Associate - Production Support Specialist

Responsibilities:

• L1/L2 FO/Prod Support for Repo/Stock Loan desk, middle office, sales and global technology teams
• L1/L2 monitoring of application support stacks, issue escalation and incident management.
• Communicate all issues to appropriate business & technology teams to determine best course of action in day-to-day & emergency situations to minimize business risks and increase good client relationship
• Manage daily application SOD/ Confidential checks - Confidential downstream batch feeds to meet OLA Standards
• Global Confidential Batch Processing Support for both Equity Stock Loan & Repo Security lending platforms
• Global Change Management & Application Release deployments.
• Attend Change Access Board ( Confidential ) meetings to represent changes/releases migrating to production.
• Create & maintain reference data mappings for STP & application flow functionality
• Create release/back up plans, implement application business change requests within ITIL framework.
• Incident Management as required within the ITIL framework via Service Now Remedy.
• Manage application user administration setup and conduct training for new end users
• Workflow, application functionality troubleshooting procedures documentation via WIKI
• Provide trade capture support - settlement system reconciliation, position investigations, and reference data queries, static data system mappings, trade booking and processing analysis.
• Manage and review UAT testing requirements while assisting with UAT testing during application rollouts.

Confidential, Manhattan, NY

AVP - Front Office Fixed Income Support Analyst

Responsibilities:

• Perform font office trade floor support and technical support for all regions throughout Confidential
• Daily interaction with traders, sales, technology groups and operations staff to provide 1st & 2nd level support for front office trading applications for fixed income and derivatives products.
• Application support for all front office/Middle Office for trade capture systems, and STP ticket booking for all FI Products.
• Manage and review UAT testing while performing regularly scheduled application enhancement releases.
• Interact daily with traders for PnL & position investigations, market data queries, ticket booking, trade breaks.
• Incident Management - (Jira) and problem management as required within the ITIL framework to meet BNP SLAs
• Documenting application functionality, workflow, and troubleshooting procedures/resolutions by maintaining wiki sites.
• Maintain and update counterparty information on client on-boarding for FICC Sales Teams.
• Follow the sun Global Confidential batch processing for London IT overnight.

Confidential, Manhattan, NY

Application Support Analyst

Responsibilities:

• First and second line support for Front Office application support for all Emerging Markets production systems.
• Interface with all Global IT & business groups to ensure all issues are resolved in the agreed SLA time framework
• First and second support monitoring of EM applications support stack, issue escalation and incident management.
• Manage daily application SOD/ Confidential checks - support Confidential downstream risk number feeds to meet OLA Standards
• Application support for EM Trading Desks, Operations, Product Control, Middle Office
• Change management - Create release/back up plans, implement application business change requests within ITIL framework.
• Manage application user administration setup and conduct training for new end users
• Setup and manage all application risk XML curve mappings through ClearCase.
• Document application functionality, workflow, and troubleshooting procedures/resolutions by maintaining wiki sites.
• Business support for PnL & position investigations, market data queries, booking and processing analysis.
• Manage and review UAT testing requirements while assisting with UAT testing during application rollouts.
• Managed & coordinated Confidential Data Center Migration Project for NY Emerging Markets infrastructure
• Manage and schedule all NY Emerging Markets quarterly Windows platform server patching.
• Participate in planned weekend data center outages and system component testing

Confidential, Manhattan, NY

Associate - Front Office Fixed Income Support Analyst

Responsibilities:

• Perform various system and business support activities for US Treasuries and Credit & Rates Derivatives Desk
• Troubleshoot complex trading, pricing, and system related issues for multiple supported trading systems.
• Daily interacting with traders, sales, technology groups and operations staff to provide 1st & 2nd level support for front office trading applications for fixed income and derivatives products.
• Daily sanity checks for start of day and end of day processes.
• Manage application user administration setup and conduct training for new end users
• Maintain and update Product Data for all US Treasuries Instruments
• Maintain and update counterparty information on client on-boarding for FICC Sales Teams.
• Setup and manage new US Treasuries Instruments for weekly and monthly announcements and auctions.
• Setup and manage all application workflow mappings for US Treasuries through ION Multimarket Interface Gateway.
• Liaison between trading floor and development team to gather requirements needed for application enhancements.
• UAT Testing for new application releases and bug fixes.
• Work with Middle Office, and Front Office to resolve and reconcile trading discrepancies, settlement, P&L, and Confidential feeds.
• Documenting, tracking and resolving production problems, bugs, requests for feature enhancements.
• Documenting application functionality, workflow, and troubleshooting procedures/resolutions by maintaining wiki sites.
• Monitor and support production batch processing systems with global application support teams in London and Tokyo.

Confidential, Manhattan, NY

Data & Operations Analyst

Responsibilities:

• Operational Process Batch Design for Support for Credit Risk and Market Risk
• Project management design of the future state process workflow
• Coordinate with establishing service levels with the business
• Provision of Operational Requirements for structural and business validation and the associated workflow
• Preparation of Run Book and Operational manuals
• Construction of UAT environments for future production releases
• Conduct batch design impact analysis and system capacity planning.

Confidential, Manhattan, NY

UNIX Systems Operations - Production Support

Responsibilities:

• Provide Confidential batch processing support for mission critical portfolio accounting management systems
• Provide global operational/technical support for Unix based SWIFT leased lines
• Monitor and troubleshoot HP-UX system performance related issues
• Scan and analyze system log files for abends and failed production related processes
• Coordinate with business analysts, end-users, application development personnel
• Coordinated Autosys migration and conversion all distributed batch stream reporting cycles
• Manage and maintain distributed UNIX production system batch stream cycle job scripts.
• Sybase duties such as monitoring data servers, shutdown, startup, backups, SQL queries
• Perform backup management for HP-UX/Windows 2000 via Legato and ArcServe
• Develop FTP solutions to automate pricing report deliveries for various bank vendors.
• Implement, schedule and automate distributed system batch processing cycles via Autosys
• Create PDF reports for the Corporate Intranet Site utilizing Adobe Acrobat and Excel format
• Customize batch reports for internal and external business units via UNIX sendmail
• Provide 24/7 hour remote support for Data Center Operations through CITRIX
• Develop and update documentation for system operations procedures and troubleshooting.
• Train new operations staff personal