Verifier/Processor Resume , Paducah, KY - Hire IT People

SUMMARY:

Multi - faceted, experienced and hard-working customer service professional adept at effectively managing all facets of Customer Service. Varied experience across multiple industries. Excellent coaching, motivational and leadership skills with familiarity in managing teams.

AREAS OF EXPERTISE:

Client Relationship Management
Problem Resolution
Avaya Phone System
Vantage Members System
Call Center Management
Multiline Phone System
Vantage Application System
Vantage User Interface
Inventory Management
MS Office Suite
Oracle
Accums (Graphic User Interface)

PROFESSIONAL EXPERIENCE:

Confidential, Paducah, KY

Verifier/Processor

Responsibilities:

Research discrepancies and enter daily totals in excel spreadsheets; ensure accuracy of daily packets and rectify inaccuracies.
Responsibly provide override/exemption codes for drivers; post gallons and payments on a daily basis; manually enter delivery tickets, bottle dock tickets and service orders; electronically file daily summaries.

Confidential, Paducah, KY

Customer Advocate

Responsibilities:

Reliably managed all queries related to premiums, health coverage and claims on members health insurance by utilizing multiple applications/systems; dependably handled premium payments to members’ accounts.
Assisted members on problem resolution related to their accounts by liaising with Exchange, Marketplace, Providers or other departments within the organization; knowledge of Vantage User Interface, System 80, Accums, BlueChip, Vantage Members System and Vantage Application System.

Confidential, Mound City, IL

Shipping/Receiving Clerk

Responsibilities:

Organized products for shipping to customers; retrieved, screened logo, boxed and labeled each equipment ordered.
Maintained the upkeep and replacement of screens used for screening different logos; received and checked all shipments sent to the facility.

Confidential, Jackson, MO

Merchandiser

Responsibilities:

Ensured ready availability of products to customers which included fulfilling inventory requirements, meeting delivery trucks and working pallets (manual/power pallet jacks and forklifts) to confirm that the shelves/coolers/displays were fully stocked with products ready for sale.
Guaranteed removal of outdated products from the floor and ensured their return to warehouse; built displays to enhance sales.
Collaborated with the Sales Account Representative to certify that stores were properly stacked; made certain that the stocking area was kept neat and orderly.

Confidential, Cape Girardeau, MO

Supervisor/Customer Service Specialist

Responsibilities:

Efficiently supervised the overall operations of the call center; performed data entry and experienced in telephony system technology; and motivated staff to achieve performance targets, increased staff efficacy; improved quality assurance standards.
Resolved client complaints and queries by escalating calls regarding services and procedures; arranged, maintained and submitted operational and personnel reports and records; organized and attended conference calls and meetings; knowledge of ADP, Kronos, MS Office, ACSR, CTAP, CSG, ICOMS, Cor Portal, KMS, Wyse, Neoware, Oracle, Witness 7 & 11 and Avaya Phone system.

Confidential, Cape Girardeau, MO

Guest Service Attendant

Responsibilities:

Acted as the first point of contact for customers and provided assistance and resolved issues for the guests; prepared cash drawers, provided petty cash and scheduled work hours/breaks/lunches for front office staff; counted and requisitioned money for future use.
Managed cash registers, kiosks and photo lab equipment; arranged film for print; managed inventory; performed staging according to display diagrams; assisted backroom with back stocking and unloading truck.
Organized and served food and beverages as and when needed; ensured minimal loss of merchandise by checking receipts and checked and spider wrapped all high theft items.
Knowledge of IBM cash registers, handheld scanners, PDA scanners, multiline phone system and certified on wave & pallet jack (power and manual).

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Verifier/processor Resume

Paducah, KY

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