PROFESSIONAL S UMMARY:

• 19+ years of exemplary Telecom & Client Management experience.
• Telecommunications Analyst and Client Billing Services professional with extensive analytical and customer - focus skills.
• Recognized for dependability, consistency and demonstrated ability to take on new challenges and willingness to excel in commercial billing systems for corporate accounting teams.
• Cited for attention to detail, integrity and ability to meet deadlines.

OBJECTIVE:

To obtain a challenging and rewarding position that provides potential growth in a professional environment .

SKILLS:

• Microsoft Word, Microsoft Power Point, Account management specialist
• Microsoft Excel, Microsoft Access and Advanced financial analysis
• Microsoft Project, Microsoft Office Suite, Costing and integration planning
• Window XP, ADP, Ceridian, QuickBooks, Exceptionally organized
• PeopleSoft, HRIS, Oracle, SalesForce, Fox Superior time management
• Pro, Resumix, GEDI, SPECTEL, Lotus Expert in customer relations
• Notes, Avaya, Confidential & Confidential and Meridian Excellent communication skills
• Switchboard system.
• Good knowledge of telecom and cable databases: TBS, BDS Telis, Remedy, EM7 Clarify, ProVision, Netpro, Cognos and BillTrak Pro, ICOMS, AAD (Advanced Agent Desktop).

EXPERIENCE:

Financial Analyst

Confidential, Herndon, VA

Responsibilities:

• Perform routine and complex customer specific audits of billing data to identify errors and confirm contractual in compliance.
• Reconcile billing accounts by maintaining billing systems and resolving issues.
• Research customer specific audit variances and defines resolution plans, collaborating with various internal business units and resolve customer billing issues submitted by both internal and external customers.
• Setup new Master, subgroups and End Users accounts.
• Coordinate rating corrections, complete calculation and posting of corrective adjustments and provides written communication of resolution.
• Monitor customer contractual commitments, calculate and issue adjustments.
• Provides ongoing support of non-standard billing solutions, gathering billing data calculating, posting charges, creating and distributing the invoices.
• Designs and generates new custom reports and manual invoices for customers who have unique requirements.
• Work with team members and supervisor to identify and implement business improvements to achieve ongoing operational efficiency.
• Assists with training and developing the technical/analytical skills of team members.
• Work with other functional teams to resolve issues and protect revenue stream.
• Manage high volumes of financial activity in a fast-paced, risk-based corporate environment.
• Maintain a central database of key contacts, risk ratings, financial impact and key issues.
• Create sales contacts with on- and off-premise accounts.
• Organize joint sales calls with current customers and outside vendors.
• Built client relationships by acting as the liaison between the customer service and sales teams.
• Consult with clients after sales and contract signings to resolve problems and provide ongoing support.

Account Manager

Confidential, Herndon, VA

Responsibilities:

• Audited, analyzed and processed high dollar Telco vendor invoices (over 500 per month) verified all invoice charges against vendor agreements and regulatory filings (ICAs, MSAs Traffic Exchange Agreements, and Confidential and state tariffs).
• Performed vendor management functions for assigned customer base such as, written and verbal communication, dispute negotiation, monthly status meeting management, and relationship enhancement.
• Managed client relationship with various business units. Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects.
• Worked in tandem with various internal departments such as Carrier Management and
• Accounting in handling any escalations, resolve billing/audit discrepancies.
• Organized weekly/monthly status meetings with the client whereby detailed status reports of my findings are reviewed.
• Independently develop research methods and contribute suggestions and proposals to senior management for auto audits and process improvements, suspected incorrect duplicate and excessive billing, and cost savings opportunities.
• Analyzed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement
• (SLA) compliance.
• Configured/maintained the TEM environment to the company standard audit rules allowing for all invoice rates, regulatory fees and any other USOC based fees to be reviewed and audited on an invoice by invoice to ensure that all charges are billing based upon the inventory order and contract compliance.
• Responsible for requesting and analyzing call detail records received from the vendor in order to accurately audit/compare XO's traffic to the invoice.
• Corrected missing or invalid billing in appropriate billing system and update tracking databases with revenue impacts.
• Supported reporting and documentation needs for management of the business units auditing requirements for Internal and External Audits as well as SOX compliance.
• Managed high volumes of financial activity in a fast-paced, risk-based corporate
• Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.
• Analyzed and interpreted complex data from multiple sources. Developed, produced and analyzed financial statements by region.
• Managed client relationship with various business units. Regularly interacted with clients.

Network Provisioning/Implementation Manager

Confidential, Herndon, VA

Responsibilities:

• Prepared, submitted and managed carrier Add, Move, Change and Disconnect orders for Data (including DS-1, DS-3, xDSL, P2P, MPLS, Ethernet over Copper, DS1 and fiber) and Voice (including SIP and IVAD) technologies.
• Maintained circuit inventory including type of service, contact information and status within multiple systems.
• Work with Product Manager to constantly optimize work flow and business processes to provision telephony and network services.
• Handled all billing issues, approving monthly telecom circuit invoices, contacted customers about past due accounts, credit request and refunds.
• Managed inventory of Telecom equipment (Cisco Routers, VoIP phones, etc.).
• Performed clerical and physical tasks in connections with receiving, storing, moving delivery and shipping of equipment.
• Organized joint sales calls with current customers and outside vendors.
• Maintained database of key contacts, risk ratings, financial impact and key issues.
• Built client relationships by acting as the liaison between the customer service and sales teams.
• Drove escalations with the carriers, to ensure timely resolution and service restoral.
• Maintain internal tracking systems with up-to-date milestones for orders, which will be reviewed weekly.

Telecom Traffic Administrator

Confidential, Herndon, VA

Responsibilities:

• Ensured traffic in the call center is allocated to the appropriate bridges for audio and video teleconferencing.
• Coordinated call center traffic and effectively ensure calls transition from the Reservation department to the Operations department.
• Routed all incoming calls scheduled for the next day.
• Maintained bridge software, databases and switch peripherals to route and stabilize traffic and center processes.
• Assisted in providing technical development and enhancements of Confidential ' audio and video teleconferencing services.
• Maintained Toll-Free and Toll number assignments and related databases by monitoring traffic patterns and analyzing report data.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Analyzed and interpreted complex data from multiple sources.
• Worked closely with network administrators and server engineers to ensure quality service.
• Managed the issue escalation process.
• Ran and analyzed call processing flows and traffic studies to determine optimum configurations.

Telecom Audit Analyst

Confidential, Fairfax, VA

Responsibilities:

• Entered, audited and analyzed the Telecom cost associated with network cost invoices details to identify cost savings.
• Tracked, disputed, reconciled and coded client Telecommunication invoices.
• Filed disputes on customer's behalf and works with carriers and customers for resolution.
• Identified billing discrepancies and reviews trend analysis.
• Analyzed contracts, inventories, and invoice details to identify cost savings.
• Produced Payment, Missing Invoice, and Circuit Trending reports provided to client weekly.
• Validated BIP factors, mileage, rates using queries or manual audit.
• Compared billed circuits to the provisioning feed supplied by clients, manually or by query to determine the authenticity of all facility circuits billed.
• Responsible for all client reporting including end of month KPI/Metrics reporting and client trending provided to senior management.
• Led monthly meetings with directors to analyze spending and provide financial recommendations.

Implementation Coordinator

Confidential, McLean, VA

Responsibilities:

• Handled the transition of government sites from Confidential & Confidential network to Confidential facilities, as well as integrating outstanding UUNET orders into Confidential 's system.
• Ensured all telecommunications equipment (LAN, WAN, DSL, Confidential -1, POTS,) connections are functioning properly, including active connections and billing process.
• Managed all aspects of the local phone lines (POTS) and systems for company-owned facilities and help facilitate these functions for independent facilities.
• Coordinated new implementations, moves, changes, and removal of all network lines network equipment, phone lines, and phone equipment for company locations and assists independent store owners with their needs in these areas.
• Maintained, troubleshoots, and coordinated with telecom vendors for maintenance and repairs to all network and POTS lines for company and independent locations.
• Maintained clean billing process and reports with all telecom vendors.
• Set up new users and relocates existing users with telephone extensions, calling features voice mail, and access codes.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Organized joint sales calls with current customers and outside vendors.
• Built client relationships by acting as the liaison between the customer service and sales teams.

Dedicated Provisioner

Confidential, McLean, VA

Responsibilities:

• Responsible for the seamless delivery and management of end-to-end implementation of
• Local, Long Distance and Internet services for Confidential Communications customers.
• Received Firm Order Commitments, Design Layout Records, and CLRs, also processed
• Access Service Requests, and Circuit Layout Records.
• Provided support to Field Operations to resolve provisioning and customers sites issues.
• Attended daily meeting and conference calls while providing updated information.
• Handled vendor's issues according to escalation procedures.
• Ordered and scheduled customer circuit installations and disconnects, also generated CLR for implementation of circuit design.
• Created sales contacts with on- and off-premise accounts.
• Built client relationships by acting as the liaison between the customer service and sales teams.

Network Trunking / LNP Coordinator

Confidential, Herndon, VA

Responsibilities:

• Monitored and ordered interconnection Trunks for switches and augmented existing Trunk groups and created Service Orders for network trunks.
• Provided technical and design assistance and support to Carrier and Wholesale Sales Team for products and services throughout the entire sales life cycle.
• Tracked orders to completion through Order Management database. Built new subscribers in
• Number Portability Administration Center ( Confidential ).
• Work with clients to develop high level telecommunications strategies.
• Responsible for developing telecommunications designs including: Internet, Voice LAN/WAN.
• Work with other departments as necessary in the process of designing solutions including