SUMMARY:

• My knowledge, technical skills, and work ethic have prepared me for a leadership position within your organization.
• My experience includes the ability to effectively communicate and interact with others.
• I am a confirmed self - starter with a high level of dedication and motivation, ready to meet new challenges.
• I would like to discuss my qualifications in detail with your organization at your earliest convenience.
• I am confident that I can become a great asset to your organization.
• Also, I am willing to relocate.
• If I can provide additional information, please contact me on my

OBJECTIVE:

I am actively seeking a progressively responsible and client-oriented position where proven decision making, attention to details, project management, customer service and troubleshooting skills will be used for improving organizational productivity.

TECHNICAL SKILLS:

• Microsoft Windows 95 - XP, Vista, Window 7, 10 ; Microsoft Advance Server 2000, 2003, 2008, 2012, Unix/Lnix
• Microsoft Office 2000 - XP (Word, Excel, Access, PowerPoint, FrontPage, Outlook, PhotoShop, Illustrator)Lotus Notes Client (Release 4.6, 5.0, 6.0, 6.5, 7.0.2, 8.0, 8.0.1, 8.0.2, 8.5, 8.5.2, 8.5.3, 9), Lotus Domino (4.6, 5.0, 6.0, 6.5, 7.0.2, 8.0, 8.0.1, 8.5, 8.5.2, 8.5.3, 9), ADOBEGoLive, Remedy, Veritas NetBackups, SMS client, Ciphertrust Iron Mail servers, Blackberry Enterprise servers(2.0,2.1,2.2.4, 4.0.5.0), Microsoft Outlook 2007/2008/2010 , 2011, 2013, Exchange 2010/2013, Lync 2013, Binary Tree “ Confidential ” Common Migration Tool, Reuters Instant Messaging, VPN, Remote Desktop, VNCViewer, DYS Analytics software, SameTime 7.5.1, (SAV) Symantec Mail Security, IT Assistance, System Management (Open Mange), EMC SanSurfer, EMC PowerPath, EMC Navisphere Agent, Novell Zenworks, Microsoft Office Project 2003, Active Directory, RM7, IE, Firefox, Safari, CheckPoint Media Encryption Port Protector, Abra CheckPoint Flash Drives, Good Mobile Technology, Boxtone, VMware, Cisco Ironport M1070 OSv.7.9.0, EMF Tumbleweed 6.5 Build: 139, Axway Mailgate and Secure Messenger, Tumbleweed IME secure server, IBM Tivoli Storage manager, Hyper-V, Cisco Registered Envelope Service (CRES), Service Now, BMC Remedy, Office 365, SharePoint 2010, xMatters, WireShark
• PowerEdge 2500, 2600, 2650, 2850, 6600, 6650, 2950, 1955, R710, REO9000
• (DRAC) Dell Remote Access Control
• Iphone, Ipad, Blackberry Devices, Android Devices
• Java, “C” Programming, SQL, DB2, HTML, COBOL, Visual Basic, LotusScript, PowerShell
• TCP/IP, SMTP, HTTP, HTML, TLS, POP3, IMAP, SSL, LDAP, DNS, FTP, DHCP, SSH, PKI

PROFESSIONAL EXPERIENCE:

Confidential

Messaging Engineer

Responsibilities:

• Perform Health Check for Confidential ’s SMTP infrastructure.
• Perform Daily router check to ensure Secure and SMTP mail routing.
• Use Active Directory to check user’s network accounts.
• Experience in applying OS patches and review Event log for errors or trends on Window servers.
• Experience using IIS to create CSR and importing certificates.
• Use SQL to extract requested data.
• Manage/Evaluate Confidential ’s inbound \ outbound SMTP traffic via Axway Secure Collaboration mail gateways.
• Experience in troubleshooting Confidential ’s gateway IP reputation, Black List, connection drops, Anti-Spam/Virus defenses, ect..
• Experience configuring TLS with 3rd parties companies.
• Experience in working with Vendors to troubleshoot issues.
• Experience in managing multiple projects in a fast paced environment.
• Support Axway Secure Messenger for Confidential ’s internal and external customers.
• Work closely with Information Security to ensure the messaging environment is secure.
• Managed the cutover from Axway Tumbleweed EMF to MailGate Secure Collaboration.
• Coordinated with the Load Balancer, Apache and SiteMinder team to ensure the EMF to MailGate cutover success.
• Create ad-hop inbound and outbound content policies and white-list requests.
• Perform email traces/analysis on all inbound \ outbound delivery failures, delayed emails, quarantined emails and many more potential errors.
• Ensure SLAs are achieved in line with contracts and customer expectations are met or exceeded.
• Working within an ITIL environment.
• Experience in Leading Project and coordinating efforts between teams.
• Supports agency wide vulnerability management and continuous messaging security.
• Configured / tested defense setting SPF, DKIM and DMARC protocols.
• Configured / tested Recipient Verification and Alias re-write agency wide.
• Experienced in using Service NOW Service Management for tracking of incident response times, logging incidents, creating Change Controls and service desk performance against SLAs.
• Solid understanding of DNS, MX records, switches, routers, firewalls, Load Balancing, SSO Single Sign-on and subnetting.
• Experience in working with High Profile projects and customers.

Confidential, Sterling, VA

Lead Engineer

Responsibilities:

• Perform Health Check for Confidential ’s SMTP infrastructure.
• Perform Daily router check to ensure mail routing.
• Use Active Directory to create and maintain user network accounts, computers and GPOs
• Experience in applying OS patches and review Event log for errors or trends on Window servers.
• Evaluate mail.boxes for legit \ dead mail.
• Manage/Evaluate Confidential ’s inbound \ outbound email traffic via Cisco Ironport and Axway mail gateways.
• Support Axway secure messenger appliance / Cisco Registered Envelope Service (CRES) for Confidential ’s internal and external customers.
• Work closely with Information Security to ensure the messaging environment is secure.
• Create ad-hop inbound and outbound content policies.
• Ensure SLAs are achieved in line with contracts and customer expectations are met or exceeded.
• Working within an ITIL environment.
• Supports agency wide vulnerability management and continuous messaging monitoring.
• Experience using IIS to create CSR and importing certificates.
• Gathering customer’s requirements and providing a technical solution.
• Evaluate server logs backup abends for potential errors.
• Experience in Leading Project and coordinating efforts between teams.
• Experience working with 3rd party vendor to resolve complex issues.
• Performed many Lotus Domino server switches which include Compact, Updall, Fixup, ect.
• Support over 65 Gateways, Edges, DMZ, Secure mail and Domino MTAs.
• Planned and upgraded Servers and workstations to Lotus Domino Release 8.5.2.
• Responsible for 3rd Tier support for 30,000 plus enterprise Lotus Domino users.
• Administer the TLS process between Confidential and Third Party companies.
• Experience handling high visibility projects and customers.
• Experience creating technical and End user training materials.
• Solid understanding of DNS, MX records, switches, routers, firewalls, Load Balancing, SSO Single Sign-on and subnetting.
• Strong Problem Management skills and 24x7 3rd Level Support.
• Create MX Records for new domains.
• Experienced in using BMC Remedy IT and Service NOW Service Management for tracking of incident response times, logging incidents,
• Creating Change Controls and service desk performance against SLAs.
• Experience using PowerShell to create Distribution List

Confidential, Washington, DC

Senior System Engineer\Lotus\Domino Administrator

Responsibilities:

• Provide Tier 1, 2, 3 Customer Service Help Desk Support.
• Use Active Directory to create and maintain user network accounts.
• Evaluate customer requirements and provide a technical resolution.
• Serve as a member of the LAN domain architecture team updating / modifying LAN architecture environment.
• Set up Domino servers, users, user maintenance, group maintenance, address book maintenance, replication issues, server certificates and cluster maintenance.
• Use Server Manager for performance tuning, track trends and audit server’s hardware/software.
• Updates department asset inventory system with changes i.e. PC moves/setups, printer moves/setups.
• Experience with gathering customers’ requirements; perform testing, training customers and implementing changes into production.
• Manage, support and provide maintenance for mail, application, Sametime, archive and remote servers.
• Plan, perform, and / or lead certain aspects of a task or project including specialized test, studies and analyses.
• Install, configure and troubleshoot physical and virtual Windows desktop/server problems.
• Administer Active Directory user accounts and printers via print server.
• Evaluate and document the current configuration and uses of the equipment to find out how to utilize this resource to its full potential for the customer. (i.e. blackberries, Iphones, Ipads, ect.)
• Analyzes operating systems, systems software/hardware.
• Continued evaluation of new technology to enhance the environment (i.e. Good Mobile)
• Resolve configuration issues with Blackberries/iPad devices (i.e. not receiving mail, synchronization errors, etc.)
• Delete/Add users from BES servers, reset blackberry passwords, enterprise activation, SIM card issues, etc.
• Responsible for managing a strong relationship with 3rd party vendors.
• Ensure synchronization between Lotus Notes NAB and blackberry devices.
• Planned, performed, and lead the upgraded to Release 8.5.3 from Release 6.5.
• Create technical and non-technical policies, procedures and documentation.
• Update LAN and Security LAN Plans.
• Track, Report and Schedule Network Changes through BMC Remedy software.
• Provide end user support for application, hardware, and network infrastructure.
• Document standard technology procedures and practices for end users.
• Perform server maintenance as required.
• Monitor and report on backup/recovery processes.
• Setup new IT equipment for program office (i.e. printers, PCs, Blackberries, iPads, iPhons, etc.)
• Use VPN to work from remote locations.
• Experienced in using BMC Remedy IT Service Management for tracking of incident response times, logging incidents and service desk performance against SLAs.
• Experience in handling high profile customers.
• Rack, Cable Management and Build Microsoft Servers to EPA standards.
• Coordinated Desktop security meeting, planned, tested, deploy and troubleshoot 8 GB Abra CheckPoint Flash Drives. In addition, design policies and procedures for the devices and provision all other non-approved flash drives.

Confidential, Washington, DC

Senior System Engineer\Lotus\Domino Administrator

Responsibilities:

• Support 32 Lotus Notes mail and fail over servers, 8 Lotus Notes archive servers, 3 Lotus Notes Application servers, 2 Sametime servers, 2 Coop\Off sight Recovery Servers and 1 Hub server.
• Planned and upgraded Servers and workstations to Lotus Domino Release 8.5.2.
• Responsible for 3rd Tier support for 40,000 plus enterprise users.
• Used BoxTone to monitor EPA’s BES environment.
• Experienced in using BMC Remedy IT Service Management for tracking of incident response times, logging incidents and service desk performance against SLAs.
• Prepare training documentation for both technical and user-level.
• Used Server Manager to monitor server’s performance and schedule monthly maintenance which includes window updates, updating bios, firmware and network card drivers.
• Works independently on moderately complex tasks.
• Use SMS to remote into PCs to perform remote assistance.
• Plan, perform, and / or lead certain aspects of a task or project including specialized test, studies and analyses.
• Maintained all server switches, including Compact, Updall, Fixup.
• Provided all levels of support in several releases of Lotus Notes global environment. Including remote, and local users.
• Train both end users and IT support staff on product. Work with internal and external developers on design and implementation standards for production databases as well as providing quality control.
• Continued evaluation of new technology, i.e. Hand held devices as a means to access Lotus Notes locally, and remotely. Ongoing documentation of Lotus Notes, configurations, installations and best practices.
• Responsible for the day to day operations and share 24/7 on-call duties.
• Responsible for daily Lotus Notes backups/restore of Domino NSF files.
• Use Open Manager and IT Assistance to manage the health of servers.
• Manage Disk Space on all mail, application and archive servers.
• Rack, Cable management and Build Microsoft Servers to EPA standards. Also, create local and domain user accounts.
• Responsible for adding new servers and clients to domain.
• Build servers for Notes deployment and upgrades. Install OS, patches, Notes, and configure for the environment.
• Project lead on different projects which include planning, installation, testing, troubleshoot and managing (i.e. setup ID Vault.)
• Responsible for managing and assisting junior level administers.
• Configuration and monitoring of Lotus Domino clusters.
• Used server manager for performance tuning, track trends and audit server’s hardware.
• Frequent interaction with outside vendors to resolve complex issues.
• Monitor system resource usage and logs to assure good network performance.
• Perform Security configurations and audits.
• Check event logs on Windows Operation systems for errors.

Confidential, Washington, DC

IT Assistance / Desktop Support

Responsibilities:

• Delivering technology support services to customers (internal and external).
• Provided support for 30 Window XP workstations including labs workstations.
• Resolve complex and everyday service requests relating to AV, printing, Novell, Lotus Notes, Portal, Active Directory, Citrix, Macintosh and PC hardware/software.
• Document customer problems in Help Desk System, troubleshooting and give recommendation to management if there’s a consistent problem.
• Provide assistance and follow up on all customer inquiries.
• Perform customer computer hardware and software installation. In addition, to ensure all PC have the latest updates, software and patches.
• Responsible for satisfying customer and departmental expectations through effective communication and performance.
• Ensure classroom’s PC and AV equipment are prepared for the customers.
• Provide training to customers on how to operate the AV and PC hardware.
• Assist junior IT Assistance with troubleshooting technical issues.
• Provide assistance and expertise support on all blackberry related issues.
• Install all Blackberry related software, identify trends and monitor progress.

Confidential, Washington, DC

System Engineer \Lotus\Domino Administrator

Responsibilities:

• Assign Organization and explicit policies to groups and users within the domino directory.
• Create additional Organization Units OU when there is a business need.
• Working with DYS Analytics software allowed helped with server consolidations, database cleanups and security audits. By monitoring, analyzing and modeling application usage, we reduces infrastructure and management costs, improved quality of service and successfully complete major IT projects.
• 3rd Tier support for 30,000 + users over multiple domains and remote global users worldwide.
• Support 203 Domino / BES / Sametime server’s which include: Hub, mail, failover, application, blackberry, Sametime and SMTP servers.
• Maintain, update and the security of all server documents.
• Project lead on different projects. Including, planning, coordinating and testing of ND8. Managed the upgrade from Lotus Domino Release 7 to Lotus Domino Release 8. This involves, upgrading server hardware, OS version, templates design and testing of new features.
• Assist Tier 2 support and other administrator with technical issues.
• Automate test tools and Admin responsibilities.

Confidential, Montgomery, AL

System / Lotus Notes / Blackberry Administrator

Responsibilities:

• Set up Lotus Notes servers, users, user maintenance, group maintenance, address book maintenance, server certificates and cluster maintenance.
• Monitor Iron Mail and Axway mail gateway servers which are used for content filtering, spam control and monitor internal and external mail traffic.
• 2nd level support including using Remedy for documentation of all support issues and resolutions.
• Veritas NetBackups was used to backup of databases, application and user’s mail files.
• Monitoring Notes server’s logs for server errors and system capacity.
• Support wireless e-mail devices “Blackberries” which include server/client installation, support, managed, administer and documentation.
• Create, activate, and maintain user accounts.
• Test and implement new deployment and security plans.
• Test and evaluate new devices, Install/configure desktop Manager.
• Implemented and configured Blackberry 4.0 wireless Enterprise Server in a Lotus Notes environment. Experience with 957, 6230, 7510, 7520, 7280, 7290 and new 8700 series. All utilize the NXTL, GSM/GPRS National Network. Support over 2000 blackberries users nation-wide.
• Assisted in migrating over 1000 Blackberry users from BES 3.5 to 4.0.
• Assisted with performing tests and updates to sever hardware to proactively protect against future issues of connectivity, hardware issues, and data loss.
• Create or modifies procedural and operational documentation.
• Ensures management and users all well informed on support issues and efforts to resolve them.
• Installs software upgrades to all e-mail and application servers.
• Complies and enforces all e-mail software licensing agreements.
• Performs testing on any changes to Notes infrastructure prior to implantation.
• As the System Administrator, I responsible for the day-to-day operations and share on-call support for over 40,000 nations wide Notes users.
• Migration of Exchange users to Lotus Notes using utilities as Binary Tree “ Confidential ” Common Migration Tool
• Supported the mail delivery between Lotus Notes and Exchange, using the Microsoft Exchange Connector for Lotus Notes.
• Maintain server’s capacity, updates, upgrades, patches, permission, etc.
• Prioritizing tasks in order to provide user problem resolution.
• Maintain and balance daily operational support activities while striving to achieve goals and supporting new project implementations.
• Develop and minimal script writing for various Notes databases.
• Strong communication and organizational skills.
• Support over 60 mail, application, SMTP, Blackberries and Iron mail servers.
• Create Groups, modify ACL’s, and restore mail files.
• Move user’s certifier’s and mail files between servers.
• Troubleshoot mail, calendaring and scheduling issues.
• Responsible for managing a strong relationship with 3rd party vendors such as IBM, Cingular, T-Mobile, Nextel/Sprint, Verizon and TX3 Support.

Confidential, Montgomery, AL

Clerical Specialist

Responsibilities:

• Analyze consumer’s loans to verify if any maintenance needs performing.
• Process insufficient funds for customer paying on installment loans.
• Project leader on different projects assigned by management.
• Troubleshooting many technical issues within the department.
• Work with limited supervision, team orientated, and a self-starter.

Confidential, Montgomery, AL

Internship

Responsibilities:

• Maintained and upgraded University’s library web page.
• Assisted in upgrading University’s network by adding new routers and switches.
• Monitored the network for bottlenecks and other networking related problems.
• Using access, I created a user-friendly database for students to sign in/out PC Lab

Confidential, Montgomery, AL

Lab Assistant

Responsibilities:

• Handled LAN/WAN networking problems.
• Setup workstations and map network printers.
• Assisted in troubleshooting workstations and printer maintenance.
• Using access (SQL) and visual basic, built a database that allow end-users to update databases from their workstations and on-line.