SUMMARY:

• Application - focused, cloud-driven team player seeks to extend problem-solving skills across several industries into a role managing technical projects.
• Early adopter of technology.
• Successful interactive/web developer. Founder of a successful Internet Service Provider.
• Project Manager and Systems Administrator in financial services industry.
• Content management and portal developer in insurance and pharmaceutical industries.
• Relationship builder and customer advocate.
• Longstanding and deep interest in Business Continuity/Disaster Recovery.
• Skilled at identifying/fulfilling critical needs.
• Charismatic, principled and passionate, a persuasive team builder skilled at driving cross-functional teams to deliver unparalleled customer service and quality Turn needs and plans into actions and results, always focused on improving the customer experience Owner of many successful, strategic technology project rollouts throughout career
• Excellent communication, writing and presentation skills; attention to detail and problem-solving skills

TECHNOLOGY:

Backup and Recovery: Acronis Backup and Recovery; Veritas BMR; VMware vSphere

Business Reporting: ASG Report.Web; Crystal Reports; WebTrends

Cloud/Virtual: VMWare ESX; Microsoft Azure; Amazon AWS

CMS: SharePoint 2007/2010/2013/ Office 365; SharePoint Designer 2010; PlumTree Portal

CRM: Salesforce

Development: ASP; CSS; HTML 4 & 5 (SOAP/Web Services); InfoPath 2010; Javascript; MS SQL Server; PHP; Visual Basic; WordPress

ERP: PeopleSoft Financials

Graphic Design: Adobe Suite (ColdFusion, Director, Shockwave, Flash, Photoshop, Illustrator); GIMP; Inkscape

Network and Systems Management: HP OpenView; Mercury Load Runner; Symantec Protection Suite

Office Productivity: Microsoft Office Suite; Microsoft Project; Microsoft Visio

OS and Platform: Windows Server; .NET Framework; Apache; COM+; IIS 5.0/6.0/7.0; ODBC; TCP/IP Networking

PROFESSIONAL EXPERIENCE:

Confidential

Founder

Responsibilities:

• Project-based consulting: content management, website development, SharePoint migrations and end user training; provide IT technical support to select client base.
• Specialize in migration of large legacy file systems to SharePoint Online.

Confidential, New York, NY

Senior Technology Liaison

Responsibilities:

• Directed rollout of SharePoint portal for Confidential Corporate Services, which manages real estate for all Confidential as part of the Confidential Strategy and Planning Team.
• Worked with Executive Management to develop internal procedures and all site content.

Confidential, East Hanover, NJ

Webmaster/Information Manager

Responsibilities:

• Maintained SharePoint communications sites for several key internal Quality programs, working closely with Executive Management to develop content.
• Key player in content migration project, from Oracle’s Plum Tree CMS to SharePoint 2010.

Confidential, Jersey City, NJ

Technical Project Manager

Responsibilities:

• Reduced costs by eliminating physical servers, electric consumption and data center space through virtualization.
• Reclaimed power capacity in data centers to ensure future demand can be met.

Confidential, Livingston, NJ

Senior Systems Engineer

Responsibilities:

• Responsible for hundreds of physical and virtual web, app and database servers in Prod and UAT.
• Managed dozens of custom-built web apps that generated all revenue. SDLC, Project Planning, Systems Architecture, Build and Support for full stack: environment, networking, equipment, OS, patches and all hosted applications.
• Built Team Sites and migrated large file system to O365, establishing new permissions and navigation interface for new site
• Directed cross - functional teams (Network, Storage, SysAdmins, Business Owners and Operations groups) to manage complex migrations to VMWare platform prior to decommission of physical servers, meeting firm-wide mandate to reduce IT burn rate; removed 3,000+ servers in 2 years, saving 16 Million in that timeframe
• Lead the planning of a large project to migrate dozens of Production/UAT servers hosting hundreds of applications to new hardware, while performing in-place OS upgrade. No downtime or service interruptions experienced.
• Deployed Disaster Recovery software solution using Acronis imaging tool for hundreds of Production servers
• Wrote Operations Manual used to manage company, covering sales leads, service delivery, customer care and HR matters
• Reduced risk from running core applications on obsolete hardware and improved tech roadmap compliance
• Architected and built extensible CRM and back office support systems to effectively manage customer orders, billing, service turn - ups, pre-qualifications, trouble tickets, account information and other functions
• Replaced a generic SharePoint site with a dynamic, functional highly-stylized showcase for the Confidential team
• Developed custom-built SharePoint library functionality, then wrote detailed training modules for users
• Designed and built site in SharePoint 365 to in corporate comprehensive new Governance structure for Confidential
• Migrated several Intranet sites to SharePoint, seamlessly converted all functionality to new platform
• Managed several VMWare clusters hosting hundreds of images for UAT and Production
• Pioneered technology and built some of the first database-driven websites on the Internet, with Cold Fusion
• Built company into a well - integrated sales and support team of 35 employees across multiple disciplines
• Taught sales and technical teams various technologies enabling them to sell DSL access to Confidential levels of our customers, which was a key component of our success
• Formed a focused implementation team to manage orders from contact through customer turn-up, resulting in high levels of client satisfaction and referrals
• Built robust sales model that permitted complex sales forecasting. Variables dashboard provided input, an intuitive interface provided real-time modeling of costs, budgeting, status reports and growth projections
• Converted a large group of consultants to employees, significantly lowering support costs
• Effectively managed a major utility reporting issue involving internal resources, an external vendor and the Confidential
• Moved organization to single weekly "off hours" elevation window to reduce risk from code and infrastructure changes, resulting in a dramatic reduction in outages
• Secured $1.6MM+ in angel financing to bootstrap operations, and generated over $800K in revenue