Order Management Coordinator Resume Herndon, VA - Hire IT People

SUMMARY:

A self - motivated individual with over 18 years of order management experience. Effective team player with excellent interpersonal skills and a professional attitude. Adept at managing multiple, diverse tasks simultaneously and has a proven ability to work under pressure. Looking forward to the challenge of learning new skills. Flexible and adaptable to all situations.

COMPUTER SOFTWARE:

Novell, Famis, Confidential, Confidential, and Salesforce, Microsoft Office Suite 2013

PROFESSIONAL EXPERIENCE:

Order Management Coordinator

Confidential, Herndon, VA

Responsibilities:

Schedule all Broadband and Commercial Cable sales of upgrades, installs, special requests using Confidential billing system.
Enter new, upgrade, downgrade, and disconnect service orders for sales.
Cross reference all Commercial Service Agreements using salesforce database.
Conduct accuracy checks on all sales orders submitted by sales agents.
Enter sales orders in Confidential billing system. This required accuracy and an eye for detail.
Make adjustments on Commercial accounts.
Adhere to productivity standards to ensure all orders are handled timely and efficiently.
Contact customers to schedule installations of services.
Developed through training and on-the-job experience a thorough understanding of the entire Confidential billing process including but not limited to; pro-rates, non-pays, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.
Perform other related business duties as assigned by the supervisor and other management.

Order Manager Team Lead

Confidential, Herndon, VA

Responsibilities:

Resolved escalated orders and issues.
Assisted in interviewing candidates that were being considered for Order Management Team.
Back up for Order Manager.
Trained and coached newly hired Order Managers (OMs).
Fielded questions regarding orders (from Confidential Sales Reps, vendor partners, and OMs).
Monitored and managed company-wide backlog management and reporting.
Creating, maintaining, tracking and reporting on status updates for open Early Book’s (EB’s) to CFO and Accounts Payable Department.
Booking funding Customer Orders for when in house.
Monitored attendance and coverage.
Compiled and completed Electronic Database Interchange (EDI) reports.
Reviewed orders over 10k for quality assurance and signing when needed.
Reviewed and approved unusual or high dollar orders for processing.
Assisted with and writing company-wide workflows and processes.
Assisted in development and testing of new company tools.
Researched and completed Contract Close-outs.
Managed order returns and managed Credit Memo/RMA process.
Maintained dialogue with all vendors regarding order issues.
Worked with Accounting Team to process complex orders in the system.
Was responsible for the reconciliation of customer accounts/orders.

Billing Specialist

Confidential, Herndon, VA

Responsibilities:

Submit bills to clients
Prepare, compile, and mail bills for products paid for by clients
Enter data of orders into the system
Provide information to the customer service and sales departments as requested
Respond to billing questions from both local and international customers
Process and keep track of incoming payments and accounts in compliance with financial procedures and policies
Perform daily financial transactions which includes classifying, computing, posting, verifying, and recording accounts receivable data
Prepare and send out invoice, bills, and bank deposits
Compare billing accounts with accounts receivable ledger in order to ensure that all payments are properly posted and accounted for
Verify discrepancies by clients, and resolve their billing issues
Send bill reminders to clients regarding outstanding accounts
Generate financial statements
Prepare reports detailing accounts receivable status.

Pricing Specialist/Data Entry Clerk

Confidential, Sterling, VA

Responsibilities:

Handled all vendor payments
Handled client payments based on tariff rate sheets for the services rendered to them
Completed data entry for tracking charges for airlines for both employees and vendors.

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Order Management Coordinator Resume

Herndon, VA

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