Medical Data Entry Representative Resume Overland Park, KS - Hire IT People

PROFESSIONAL SUMMARY:

Data Entry Representative who enjoys working for large corporations
Worked on systems such as Avaya, Confidential, KEY, A/S400 and Microsoft Outlook
Types an average of 40 - 45 wpm and 11724 Alpha numeric keystrokes per hour with 95% accuracy.
Over 8 years of experience working in the Customer Service and Data Entry fields
Experienced with working in a high stress environment while exercising Customer Retention skills.
Has a great eye for attention to detail and problem solving skills.

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Medical Data Entry Representative

Responsibilities:

Received inbound calls assisting patients with order entry into the A/S400 database.
Contacted physicians via phone, fax, email or postal mail.
Scheduled patients for office visits.

Confidential, Kansas City, MO

Telecommunications Data Entry Representative

Responsibilities:

Received inbound calls assisting customers with order entry, bill payments and troubleshooting services.
Made outbound calls to customers experiencing issues with their telecommunication services even provided concierge service to help resolve customer issues whether it be to lower their bill, add additional services or to dispatch a technician team to fix their services outside of my scope.
Worked on an Confidential system to place orders, an automated dialer system called Avaya to perform outbound calls, Microsoft outlook to schedule appointments, and KEY application to review call procedures.

Confidential, Overland Park, KS

Medical Data Entry Representative

Responsibilities:

Input test results of the driver’s Confidential results in the database system.
Processed Confidential physicals to determine if a driver was healthy enough to continue driving.
Made outbound calls to Doctors, Supervisors or Employees request any missing documentation.

Confidential, Lenexa, KS

Medical Data Entry Representative

Responsibilities: