Billing consultant Resume

Skills & Abilities

6+ years of experience in sales and customer service
Degree in Engineering (BE. Electronics)
Excellent knowledge of Telco and Utility industry
Multidisciplinary Education in IT, Engineering and business
Excellent leadership and management qualities
Excellent relationship building skills
Excellent presentation skills
Well aware of sales techniques
Excellent communication skills (verbal and written)
Ability to work under pressure and achieve targets
Ability to work independently or as a part of the team
Ability to solve problems coupled with strong analytical skills
Excellent mathematical & numerical skills
Effective interpersonal skills within a culturally diverse environment

Computer Skills:

Knowledge of SAP R/3
Window XP and window Vista
Window Outlook
MS Access
MS Office

Personal Qualities

Honest and reliable
Punctual
Motivated
Able to understand and follow directions
Confident in using initiative
Adaptable and flexible
High Achiever
Extremely good with details and have a long attention spam

Tertiary Education

Graduate Diploma of Information Systems
Central Queensland University, Melbourne campus

Master of Business Administration (Marketing)
Ajmer University, Rajasthan, India

Bachelor of Engineering (Electronics)

Professional Experience (Sales and customer service)

Billing consultant August 2011- Feb 2012
Confidential

Responsibilities:

To answer the queries regarding electricity bills
To provide excellent customer service
To use different kind of computer systems to find the required information
To use SAP, Siebel, Outlook etc
To create good customer relationship
Negotiate and retain the existing customers
To solve some complex billing issues of the customers

Everyday Money Consultant (sales) March 2010 – Sept 2010
Confidential
Responsibilities:

To create strong customer relationship and sell the credit cards
Liaise with Woolworth store managers and staff to create the right environment
Promote benefits and sell the everyday money credit cards to prospects
Assist with accurate completion of foam and observe privacy guidelines
Manage objections and complaints as directed and respond to queries
Meet weekly sales targets

Insurance Consultant April 2007- July 2009
Confidential

Responsibilities:

Providing excellent customer service to existing customers for their enquiries
Renewing or generating new policies for car, home and contents, boat and other vehicles insurances
Providing quotes
Developing new customers/clients
Cross-selling and up-selling complementary products and services
Enter details into the systems
Achieving personal and team targets

Field Manager Oct 2006 - March 2007
Confidential

Responsibilities:

Manage a team of 6 persons
Recruiting, training and coaching of employees in order to achieve the sales results.
Sales and customer service for electricity retailer Power Direct Pty Ltd

Customer Service Operator Nov 2005 - Sept 2006
Confidential

Responsibilities:

Arrange telephone connections, disconnections for customers
Selling telephone products & services
Cross-selling and up selling
Answering the queries of customers
Sales and customer service for both residential and business customers.
Selling broadband and dial up internet

Telesales Consultant July 2004 - Oct 2005
Confidential
Responsibilities:

To sell Origin utilities products like gas and electricity over the phone
Dealt with residential customers
Mostly existing customer base i.e. warm calling
Customer service
Working in teams with wide variety of people

Key Achievement:
Created and perfected an informed and motivational style of sales pitch that led to a 15% increase in sales, well exceeding the seasonal target.

Telephone Sales Agent Feb 2003 - July 2004
Confidential
Responsibilities:

To sell AAPT telecommunication products like long distance & local phone calls, internet (dial-up and Broadband), mobile phones etc.
Dealing with residential and business customers
Cold calling, presentations
Opening and closing of sale
Up selling and cross-selling

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