PROFESSIONAL SUMMARY:

A creative, resourceful and flexible individual, who is able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Customer focused with diverse industry experience including government, IT, retail and automotive. Utilizes more than 15 years of experience to gain client trust and maintain customer satisfaction. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

SKILLS:

• Strategic & Tactical Planning
• Project & Program Management
• Procurement/Supplier Mgmt.
• Analysis
• Reporting & Metrics
• Managing & Building Customer Relationships
• Billing
• Data Entry & Management
• Communication
• Account Management
• Lean Practices & Continuous Improvement
• Technical Writing
• Cash Handling
• Scheduling & Time Management
• Governance & Business Compliance
• Team Building & Leadership
• Training

COMPUTER EXPERIENCE:

Microsoft Office 95 - 2010, Microsoft Access, Microsoft Project, SQL, Lotus Notes, Lotus Databases, VSA, Fusion, TSCM, TEM, Maximo, Remedy, GSMRT, BOND, Order Now, CSG, Ariba, SAP, BS&A Software

EXPERIENCE:

Billing Clerk

Confidential, Chesaning, MI

Responsibilities:

• Manage Utility Billing Process
• Use of BS&A Software Suite
• Analyze Consumption Reports
• Create Utility Bills
• Manage Accounts Receivable
• Create Village Bank Deposits
• Manage Relationships within the Community
• Create Communications including: Village Newsletter, Facebook, Website, Newspaper, Public Notices
• Executive Level Reporting
• Cash Handling

Planning Commission Secretary

Confidential, Chesaning, MI

Responsibilities:

• Attend all Planning Commission Meetings
• Take Meeting Minutes
• Create Meeting Agendas
• Update Planning Commission Documents

Expediter

Confidential, Saginaw, MI

Responsibilities:

• Program Management of Automotive Steering Components
• Supplier Management
• Manage & Build Supplier & Customer Relationships
• Enter Purchase Requisitions
• Manage Part Logistics to Meet Customer Delivery Dates
• Manage Data Input to Access Databases

Manager

Confidential, Dubuque, IA

Responsibilities:

• Purchasing & Procurement
• Manage marketing and social media
• Manage client and vendor relationships
• Human resources manager & payroll (3 to 5 Employees)
• Manage Accounts Payable
• Cash Handling

Global Transition Project Manager

Confidential, Dubuque, IA

Responsibilities:

• Manage transition of new accounts to steady state teams
• Manage initial set-up of IT compliance and security activities on new accounts
• Determine scope of work & Required Confidential
• Work with global Confidential teams & account executives
• Subject Matter Expert (SME) - Mainframe, SAN, BUR & Application Security Health Checking
• Project management of IT compliance projects and continuous improvement efforts
• Create process documents & Implement Process
• Value Stream Mapping
• Train employees on a regular basis on account processes or service line processes
• IT security health checking and patch reporting for mainframe, Unix & Intel servers/systems
• Manage audit questions and provide audit assistance
• Ensure server activation & decommission compliance activities are properly performed
• Issues and risks manager for multiple accounts
• Modify & run scripts to obtained desired reports
• 1X Confidential Hall of Fame Award Recipient
• 1X Confidential Means Service Award Recipient

Business Analyst

Confidential, Dubuque, IA

Responsibilities:

• Create reports and metrics for account teams
• Create process documents & implement process
• Value Stream Mapping
• Train employees on a regular basis on account processes
• Ensure account compliance to current processes, business controls & SOX
• Provide audit assistance
• Issues and Risks manager for multiple accounts
• Create and/or modify communication plans
• Perform, coordinate and manage RFI, RFP, RFQ & RFS functions on several accounts
• Regular interaction with account executives including metrics reports & presentations
• Perform procurement and supplier management tasks
• Perform account onboarding and off-boarding activities
• 1X Confidential Hall of Fame Award Recipient

Designer/Project Coordinator

Confidential, Olean, NY

Responsibilities:

• Project coordination
• Create and revise documents and specifications
• Create design presentations
• Lead design reviews
• Perform root cause analysis ( Confidential )
• Cost savings analysis
• Provide audit support as needed
• Check and release finished detail prints & bill of materials ( Confidential )
• Train and mentor new employees

Designer/Project Coordinator

Confidential, Saginaw, MI

Responsibilities:

• Project coordination
• Lead design reviews
• Perform root cause analysis ( Confidential )
• Maintain customer and vendor relationships
• Create design presentations
• Cost savings analysis
• Train and mentor new employees

Manager

Confidential, Saginaw, MI

Responsibilities:

• Manage marketing campaigns
• Manage client & vendor relationships
• Scheduling of classes and instructors
• Website development
• Accounting
• Sales

Program Manager

Confidential, Saginaw, MI

Responsibilities:

• Program and project management
• Vendor / supplier management
• Quoting and sales
• Create procedures, technical specifications and documents
• Create design presentations
• Cost savings analysis