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Regional Manager Resume

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Washington, DC

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SUMMARY:

I seek an opportunity where my technical skills and leadership ability can contribute to a team’s success, focusing on Systems Operations.

TECHNICAL SKILLS:

  • Management & Leadership
  • Project Manager of office relocations
  • Manager experience of a six - person team
  • Information Systems Security Manager
  • LAN Installation and Configuration
  • Routine backups on Server with CommVault Backup System
  • Configuring and maintaining Microsoft Exchange Servers\Office 365 environment
  • Expert in Windows, Mac OS Operation systems
  • Proficient in Active Directory, DHCP and DNS in a multi domain environment
  • Maintenance of ESX VMware/Hyper-V Servers
  • Certified in diagnostics and installation of Dell server hardware
  • Knowledge of Cisco Call Manager and Cisco IP Phone systems
  • Knowledge of Lync\Skype Servers and Phone System
  • Administrator of SharePoint 2010/2013 Servers
  • Implementation and Maintenance of Citrix XenDesktop environment
  • Maintenance of Nimble storage environment
  • Knowledge of SCCM for deployment

WORK HISTORY:

Regional Manager

Confidential, Washington, DC

Responsibilities:

  • Managing of daily operations of global infrastructure team.
  • Assisting in yearly budget assessments.
  • Design and Managing of SLA’s and escalation protocols.
  • Interfacing with the business committee on services needed for growth.
  • Managing projections of IT services and road maps of future projects.
  • Planning of business accusations and mergers with IT infrastructure needs.
  • Architect of new technologies and services for business needs.
  • Assisting implementation and maintaining all IT infrastructure globally.

Systems Engineer

Confidential, New York, NY/Washington, DC

Responsibilities:

  • Project management of office moves from construction to certification.
  • Supervised of helpdesk team in the DC office.
  • Maintained and supported of 40+ offices located in the US and overseas.
  • Daily operation of overseeing VMware/Hyper-V Servers.
  • Implemented and designed of SharePoint 2010/2013 Infrastructure.
  • Proficient in O365 Exchange/SharePoint environment.
  • AD Sync with local AD to O365
  • Setup of ADFS Servers for authentication.
  • Migrated of Exchange to O365 in hybrid environment
  • Monitored operations in a network of 800+ servers and 5000+ desktops systems.
  • Audit of government used systems and enforcing company standards set.
  • Upgraded and rebuild of Windows 2008/2012 Server and Application Servers.
  • Supported and implementation of Windows domain environment.
  • Knowledge of EqualLogic SAN Systems.
  • Implemented companywide Citrix Solution.
  • Supported and maintained disaster recovery site.

Systems Administrator

Confidential, Raleigh, NC

Responsibilities:

  • Administered hardware and software maintenance on all internal systems Windows NT 4.0 Server, 2000 Server, 2003 Server, XP Professional, Mac OS9 and OS X Systems
  • Coordinated and installed the setup of Confidential ’s test network environment composed of Windows 2000, Mac OS9, and OS X computers.
  • Installed and supported Exchange 2003 and WebStar Email Servers
  • Support of 35 client network and systems.
  • Responsible for Confidential Technology Transfer servers and software at 13 Confidential locations
  • Installed and configured Citrix Metaframe servers internally and remote sites
  • Led the integration of Citrix Metaframe and KSS TechTracS software.
  • Implemented the integration of Cisco PIX firewall for a 100 computer environment
  • Task or ordering hardware supply and keeping inventory

Contractor, Systems Support Specialist

Confidential, Research Triangle Park, NC

Responsibilities:

  • Troubleshoot technical issues pertaining to Confidential ’s Confidential, ThinkPad’s, Intellistation, and Netfinitely Servers line of computers
  • Provided excellent nationwide customer service and support
  • Utilized bilingual communication skills to support US and international clients
  • Assisted in product testing to determine capability of Confidential components
  • Supported Confidential large account clients and on-site technicians

Manager/Systems Administrator

Confidential, Charlotte, NC

Responsibilities:

  • Led daily sales and operations for six employees and provided excellent customer service
  • Planned monthly task for employees and supervision of ISP and computer repair services
  • Assisted in all incoming and outgoing inventory on a NT 4.0 Server network using FC financial software
  • Conducted out of state sales, networking installations and repairs
  • Installed and setup network and user accounts for NT 4.0 network for a 50 computer environment
  • Provided oversight for all graphic design and web development

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