Client Care Representative I Resume Wilmington, DE - Hire IT People

SUMMARY:
Strongly motivated professional with twelve years customer service experience in the financial services industry. Demonstrates expertise in ATM monitoring, and proficiency in online banking practices. Team player with excellent communications skills, able to work on multiple tasks under pressure. Willing to learn new skills.

EXPERIENCE:

Confidential, Wilmington, DE 2004-2011
Client Care Representative I

Primary client contact for the resolution of client questions and issues.
Monitored ATM machines and dispatched them for service via computer and telephone.
Trained co-workers in ATM monitoring policies and procedures.
Developed and assisted in the implementation of an updated ATM monitor manual.
Consistently maintained the ATM monitor manual as changes were implemented.

Confidential., New Castle, DE2002-2003
Customer Account Manager

Acted as primary client contact for inquiries regarding confidential financial information.
Expedited resolution of issues to ensure satisfaction, while adhering to company policy.
Ensured the timely processing of client card requests.

Confidential, Wilmington, DE1999- 2001
Customer Service Representative

Acted as client contact for the resolution of client issues including rejected automatic withdrawal items and ATM/debit card concerns.
Processed incoming wire transactions.
Helped enroll clients and trouble shoot online banking issues.
Processed ATM and debit card requests as needed.

COMPUTER SKILLS:

IMS
FDR
CITRIX
TANDEM
BASE 24
STAR

EDUCATION:

Bachelors of Science, Business Administration

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Client Care Representative I Resume

Wilmington, DE

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