SUMMARY:

• 20+ years of broad IT experience.
• Lead Production Engineer for $100+ million annual online set of e - commerce web sites.
• 20+ years Windows systems administration, including analyzing, designing, configuring, installing, maintaining, and supporting hardware, software, peripherals, and networks. Includes 10+ years in heterogeneous server environments. 17 Years Active Directory Design/Support/admin.
• Project management experience. Have lead several projects and junior to mid level staff.
• Advanced troubleshooting, and support abilities with hardware, software, operating systems, and network issues.
• Advanced scripting expertise to enhance enterprise support, maintenance, and growth. Extensive use of PowerShell, and batch files scripting.
• C#, C++, JAVA programming experience. Winforms, console, back end, and Web.
• Advanced knowledge of web technologies IIS, .Net, Synthetic Testing, Web Farms, AWS, AZURE, AppDynamics, WebPageTest etc
• Have developed and maintained excellent coworker, manager, and client relations.
• Effective communicator and problem solver. Avid technical documenter.

COMPUTER SKILLS:

Hardware: Confidential, HP Cisco, and DELL server hardware. Confidential, EMC and Netapp SAN hardware. NAS. LTO Tape Libraries. RAID. Citrix Netscaler. Cisco ASA, F5 BIGIP LTM, Barracuda. Cisco UCS, DataDomain, EMC. DELL Sonicwall. Fortinet Firewalls

Operating Systems: Windows through 2016 Server, Windows 7/8/10, UNIX proficiency several flavors. VMWare ESX.

Programming & Languages: C#, C/C++, ASP .Net Forms & MVC, .Net Winforms, .Net Webservices, HTML, JavaScript, ADSI, XML, JSON, Visual Studio, Multi-Threading, COM, GUI, MFC

Scripting: Python, Powershell, Batch, Perl, F5 IRules

MS SQL, MYSQL, T: SQL, MS SQL Clustering

Networking: Active Directory, BIND, DNS, DHCP, BOOTP, LDAP, TCP/IP, Ethernet, Fiber, SNMP, WI-FI, DSL, VPN, Firewall, routers, switches

Web/Internet Technologies: IIS, .Net, F5 BigIP LTM, AWS, AZURE, Akamai ION, Varied CDNApache, .NET Web Services, Citrix Netscaler, Exchange, Dynatrace, AppDynamics, Fiddler, WebpageTest.org

EXPERIENCE:

Production Engineer

Confidential, Hillsborough, NC

Responsibilities:

• Production Environment Systems Engineer. Responsible for maintaining uptime of Confidential ’s retail web site, a $100+ Million dollar annual sales site. Including web farm, networking hardware, db cluster, and related software.
• Responsible for upkeep, support and planning of Web Farm of 5 windows 2012 R2 web servers running IIS 8.5.
• Responsible for Support of 8 blade UCS Rack housing a SQL 2012 cluster and 2 ESX 6.0 servers.
• Responsible for VSphere 6 environment containing production web servers.
• Responsible for SQL 2008R2 Cluster in production environment.
• Responsible for software rollout to production web farm. Using TFS, batch, and PowerShell scripting.
• Investigate possible cloud presence for online properties.
• AWS server, database configurations. Tested IAAS, PAAS, SAAS.
• Azure server, database configurations. Tested IAAS, PAAS, SAAS.
• Developed Powershell support and deployment scripts specifically for Azure presence.
• Responsible for all SDLC promotion. 4 software regions/environments. Development, QA, Stage and Production.
• Installation and configuration of AppDynamics
• Scripted several Python Synthetic Test scripts for web performance and monitoring.
• Created alerts
• Created Dashboards
• Windows Azure engineer
• Moved services to Azure cloud to test feasibility and cost of Confidential cloud presence.
• Architected and monitored IAAS and PAAS solution for Confidential
• Architected and monitored SAAS and PAAS solutions for Confidential
• Production Environment Tools Engineer/Programmer
• Coded in C# using IControl api two windows services to monitor F5 appliances.
• Developed several console and winform C# Apps to help manage our AWS S3 buckets more efficiently. File listing, upload delete.
• Developed console and gui utility to invalidate files on our AWS EC2 CDN.
• Developed C# console app to create and/or delete AWS EC2 behaviors.
• Developed C# console application/service to pull stats from Citrix netscaler and import them to database at timed intervals. Used Citrix’s nitro api.
• Developed C# Winforms Application for developers to invalidate CDN cache files from CDNetworks. Used web service resources from 3rd party.
• Updated 2 homegrown console applications to add enhancements. One involved consuming more XML data from a web feed. Another involved more flexible recording of windows server performance data. Both were C#.
• Architected a PowerShell solution to automate and record to our own database webpagetest.org tests for our websites. Used PowerShell, MySQL and batch files.

Programmer Analyst

Confidential, Burlington, NC

Responsibilities:

• Tier 3 application support specialist.
• Also responsible for bug identification, and fix.
• C# programming, with heavy TSQL.
• ASP.NET
• Console Applications/Services
• WebForm Tools

Senior Windows Systems Engineer

Confidential, Durham, NC

Responsibilities:

• Responsible for monitoring and maintaining customer business critical applications leveraging Powershell, batch and DotNet solutions as well as years of windows and network experience.
• Lawson Administration and support.
• C# Tools development.
• Developed windows service to monitor web site.
• Enhanced MVC dashboard utility.
• Administer Multiple Windows forests, and Domains. 2008R2 functional.

IT Contractor

Confidential

Responsibilities:

• Systems Administrator
• Systems Administrator for Windows servers hosting Confidential Systems Director servers. Blend of Windows server 2003 (x32 and x64), 2008, and 2008R2. Non AD.
• Responsible for maintenance, account creation, troubleshooting, backups and restores.
• PowerShell scripting, DOS batch scripting to automate administrative tasks.
• Administer VMWare ESX 3.5 environment through VI client.
• Confidential Systems Director SME/Tech
• Configure, administer, and maintain Confidential Systems Director server instances for Confidential ’s customers’ enterprise HW, SW and OS monitoring. This in an effort to improve SLA’s.
• Batch/PowerShell scripting for Systems Director configuration.
• Batch/PowerShell scripting for Systems Director routine maintenance.
• Configure Systems Director to work with Tivoli TEC.
• Help Systems Admins troubleshoot Systems Director agent issues.

Confidential, Raleigh, NC

Systems Administrator

Responsibilities:

• Administer windows 2008/2008 R2 Active Directory domains for 2000+ users, 200+ servers. User creation, password reset, and access issues.
• Assisted in long term project of Windows AD domain migration due to company merger. Migration of Windows AD domain including Exchange servers of 1000+ users, and 200+ servers into current domain. Created several PowerShell scripts to assist with resource migrations.
• Successfully troubleshot and migrated IIS6 web application to IIS 7.5 which had been holding up an important internet web site upgrade.
• Administered Netbackup server. Responsible for Enterprise backups, and offsite tape rotation. NDMP and Tape Library support.
• SharePoint 2007 support and administration.
• VMWare 4 administration via VI Client.
• NetApp Filer SAN support.
• SQL 2005 and SQL 2008 light support/administration including cluster configuration, backups, and security configuration.
• Worked on ticket rotation to support large pool of end users.
• PowerShell, and batch scripted several solutions for our enterprise. Password notification. Backup alerts. Exchange maintenance. LDAP/AD queries. Reporting on AD resources.

Confidential, Greensboro, NC

Systems Administrator

Responsibilities:

• Administer Windows 2008 Active Directory for 2000+ users, 1900+ servers. Single forest. 2 Master domains 6 child domains. 32 DC’s.
• Created and scheduled PowerShell scripts to gather data, deploy software.
• Monitored enterprise health with SCOM.
• Deployed software and OS patches with SCCM.
• Ran environmental health, performance, statistical reports using SCCM & SCOM.
• Build, maintain and test with Windows 2008R2 cluster of 3 nodes for Hyper-V environment.
• Configured ISCSI cluster.
• Set up a single Hypervisor and 2 Hyper-V server nodes. Configured and continue to test Live Migration, and failover.
• P2V conversions for Hyper-V vm’s.
• Performed some V2V VMware conversion to Hyper-V vm’s
• Cloned several VM’s in our effort to get LFG datacenter to 70% virtual.
• Converted several Physical servers to VMware VM’s using VMWare Converter.
• Assisted in support for 2003 Compute Cluster for SQL 2005 resources.
• Adding and removing nodes from cluster on failures.
• Monitoring Cluster Service log files.

Sr Advisory IT Analyst

Confidential, RTP, NC

Responsibilities:

• Administer Windows 2003 Active Directory for 200+ users, 100+ servers, several workstations, and a small number of peripherals. Single forest. 1 Master domain 4 child domains. 12 DC’s.
• Manage network/system trouble tickets, and network/system changes with Maximo, and ManageNow. Had an active role in site change management.
• Created and scheduled batch, vbs, and PowerShell scripts to gather data for site audits.
• Assisted in Microsoft patch management using Shavlik NetChk Technologies software.
• Installed and configured SQL2008, Visual Studio Team System, and Windows SharePoint Services for Confidential developers. Assisted in support of SQL 2008, and WSS.
• Assisted in installing and configuring Confidential Director on 20+ Confidential X series servers.
• Assisted in moving 75 Windows servers from physical servers to 75 VMWARE virtual servers.
• Installed and configured TSM clients to 20+ servers. Including 2 TDP for database backups.

Confidential

Systems Administration

Responsibilities:

• Systems administrator for Confidential ’s infrastructure Windows 2000 Active directory of 50+ servers, 100+ workstations, 50+ printers, and 200+ users. Managed users, servers, shares, DHCP, DNS, WINS, and ISA.
• Systems Administrator for Confidential ’s infrastructure Windows 2003 Active Directory of 200+ servers, 500+ users, 500+ workstations, 100+ printers and peripherals. Managed users, servers, shares, DHCP, DNS, WINS, and ISA.
• For 400+ windows servers I Recommended, procured and racked hardware. Configured RAID. Loaded and patched operating system. Configured and customized windows server for environment. Loaded backup client. Configured patch management. Ran health checks, and security baseline.
• Was active engineer in major active directory upgrade of Confidential ’s NT 4 domain to Windows Active Directory 2003.Built and configured 4 main DC’s which would house DNS, and WINS. Personally over saw DCPROMO of 10 NT4 bdcs, and single NT4 PDC. Helped configure Site topology, and FSMO roles. Was solely responsible for DR in the event of problems with upgrade.
• Took customer requirements and built Microsoft ISA 2006 solution on Windows 2003 server for Confidential ’s employees to use the internet. Built complete solution from ground up including hardware. Constructed ISA firewall, and proxy solution which suited all users in the enterprise for day to day internet use. Instructed managers on how to monitor and throttle usage.
• TSM administrator of a 2 TSM server and 400+ TSM client environments. Included the administration, and support of 12TB SAN, 3583LTO library, 3502 DLT library. Monitored storage pools, tape libraries, TSM database, scheduled backups, and TSM scheduled maintenance jobs. Manually running failed maintenance jobs when needed. Restoring files for clients upon request.
• Assisted with TSM DR plan. Conceived and Documented recovery for entire enterprise as well as server by server recovery. Tested and continually improved bare metal restores of Windows 2000, 2003, and XP. Documented and published all DR. Sent documents and TSM tape backups offsite to IRON Mountain.
• Assisted with the installation of Confidential director to our environment. Installed a single Director server to monitor hardware for faults, monitor services and processes, watch for predictive hardware failures, monitor drive space, and monitor system availability. Installed and configured director client on 100+ windows servers. Configured several monitor thresholds for Director to watch. Configured alerts to mail via SMTP relay, pager/cell via SNPP or dial.
• Administered workflow for critical files. 2 Windows servers using custom software and a DB2 database managed file workflow. Was responsible for configuring pickup location, drop-off location, transport and needed file handling. File handling included but not limited to PGP encryption, Zipping, truncating, renaming, and concatenating. Files could be copied, ftp, SFTP, or emailed.
• Installed PGP Ebusiness server for our Confidential Workflow servers. Included collecting keys for the keyring, and generating keypairs for public key exchange with file recipients.
• Responsible for troubleshooting all problems windows servers including hardware, network and OS level and at times with custom applications on windows servers written by internal colleagues.
• Upgraded several servers from NT4 to Windows 2000, and from Windows . Upgraded/Migrated several servers from older hardware to newer hardware.
• Recommended, tested, installed and configured SNARE client, and SNARE micro server as a means of collecting audit data for SOX servers in our enterprise. Scripted a series of batch files and vb scripts which would install the snare client where needed.
• Scripted drive defragmentation. Batch script provided logging to text file.
• Scripted administrator password reset to all workstations/servers for audit compliance.
• Scripted remote scheduling of file copies. Scripted file copies as well.
• Scripted installs of Terminal Server service for Windows 2000 servers.
• Scripted file and registry Confidential changes for Win2000 and Win2003 machines to ensure audit compliance.
• Scripted installs for client software whenever possible. Batch, vbs, or PowerShell.
• Scripted management of proxy log files to keep from filling up log drive.
• Active role in Confidential ’s change management using ManageNow.
• Actively sought to keep our queue up to date, clean, and accurate.
• Actively managed trouble tickets while working the tickets in the datacenter/field.
• Installed, configured, and locked down IIS 5, and 6 on 20+ servers.
• Installed, configured and/or enabled ISAPI filters, web services, CGI, and ASP Dot Net web applications.
• Administered web sites, sub webs, virtual webs and ftp sites. Includes security, application pools, file/directory access, and logging.
• Installed and configured 2 or 3 SharePoint Servers. WSS 2/3 and MOSS.
• Migrated several IIS websites with hardware refreshes or server consolidation.
• Coded TSM status .Net Web application using Visual C#. Monitored storage pools, tape library, processes, and scheduled backups. Used ADO .Net to connect to TSM database for information.
• Coded a windows User detail ISAPI DLL for IIS using Visual C++. Returned windows account user information from web post. Would let helpdesk know if user was locked out, password expired, or what groups the user was a member of.
• Coded an automation ISAPI DLL which took a text file from a web post, and created an excel spreadsheet.
• Developed windows application using Visual C++ to send http or SNPP text pages, email, and/or NT net send screen pop-ups. This helped getting information to techs more readily. Had GUI and console version.
• Coded Windows NT account reporting utility to help manage domain admin accounts per our stringent security requirements. Used Visual C++ with MFC and the Win32 NetApi.
• Coded portal content application tool using Visual C# and .Net. Winform application would promote portal content files from Dev to Qa to production safely and would facilitate a versioning backup system.
• Before the advent of antivirus definition update mechanisms I coded using Visual C++ a means of distributing antivirus definition files to all servers in our enterprise. Was an MFC dialog gui with tree control.
• Coded using Visual C# .Net a console application which would take the contents of a dumped windows eventlog and convert it onto an XML file.
• Using Visual C++, Visual C# .Net and XML I coded a solution which would maintain a list of windows users who were to be emailed a notification of pending password expiration. Solution consisted of 2 console executables.

Sr Systems Administrator

Confidential, Chelmsford, MA

Responsibilities:

• Administered and maintained Windows NT network of 50+ servers, 100+ workstations and 150+ users.
• Created and managed user accounts.
• Implemented network security.
• Setup and maintained network resources.
• Researched, recommended and procured necessary software and hardware.
• Trained IS staff on supporting Windows NT. Lead NT 4.0 site deployment.
• Planned for and deployed 3 Windows NT domains. One locally and two at separate sister offices.
• Each domain had 12 servers and workstations. Each domain coexisted in a heterogeneous networking environment with UNIX and/or NetWare 3.x.
• Installed and configured DNS, DHCP, RAS, Printer, HP Openview servers as well as several application servers.
• Supported, maintained, and administered CITRIX Winframe server v1.7.

Windows Systems Administrator

Confidential, Burlington, Ma

Responsibilities:

• Administer Windows NT network of 3 Domains 10+ servers and 400+ workstations consisting of Windows 95, Windows NT and WFW. Created and managed user accounts. Set up and managed shared resources.
• Managed network security.
• Installed and upgraded software as needed including Windows 95, Windows NT workstation/server, Visual C++, MS Office, Internet browsers, Disk utilities, and antivirus software.
• Configured new/recycled machines with TCP/IP, PPP, email, Netscape, and MS Office. Would troubleshoot network problems, PC problems, and software troubles on a daily basis. Assisted in day to UNIX server administration and support.
• Installed and set up networked office printers. Installed and configured DNS, DHCP, WINS, RAS, and Exchange Servers.
• Assisted in moving Web servers from UNIX to NT. Authored several pages on internal server. Maintain Web servers as needed. Update links and files.