SUMMARY:

• Seeking a position as a Bi - Lingual representative or assistant with an organization where I can use my support role to assist teams maximize the effectiveness of the customer relations unit.
• I look to utilize my knowledge in effective communication and the corresponding ability to work towards achieving goals by employing my verbal and written communication strategies.
• Problem solver, open minded, flexible, and adaptable in multi-tasking.
• Exceptional organizational and interpersonal skills
• Demonstrates initiative. Demonstrated ability to build strategic relationships both domestic/International.
• Excellent communication skills both verbally and written.
• Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies with a high level of quality.
• Refined planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner.

PROESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Sale Support Representative

Responsibilities:

• Business class order processing
• Salesforce and Confidential CRM
• Scheduling with customers installation of Digital Converters
• Handling charlotte, Raleigh, Greensboro, Durham and surrounding areas for DCI Conversion to Digital project management.
• Communication; both internally and externally with customers at all levels via telephone, emails as well as chat to ensure successful communication.
• Planning and organization: Team support and detailed in written capabilities.
• Ability to research data records into salesforce and Confidential
• Ability to listen actively, probing for details to gain knowledge of the customers. writing and speaking skills in Spanish and English.

Confidential, Charlotte, NC

Bilingual customer service/ Call center Representative

Responsibilities:

• Bi - Lingual Customer Service Agent.
• Answered incoming calls from prospective tenants, providing customer support and service request.
• Leasing experience, providing customers with rental information
• Assisted Spanish speaking clientele from beginning to end with application and lease signing.
• Assisting prospects in finding available homes.
• Sending leads to specific in-house brokers.
• Communication; both internally and externally with customers at all levels via telephone, emails as well as chat to ensure successful communication.
• Planning and organization: Team support and detailed in written capabilities.
• Ability to research data records into salesforce and yardi
• Ability to listen actively, probing for details to gain knowledge of the customers.
• Fluent writing and speaking skills in Spanish and English.

Confidential, Charlotte, NC

Fashion Consultant

Responsibilities:

• Highly skilled in verifying pricing and products.
• Proven record of managing and tracking the quote to order process.
• Responsible for driving customer satisfaction with assigned portfolio of customers. (Save Rate 94%). Provide one call for issue resolution.
• Customer service orientated, ability to build rapport and maintain personal client base.
• Educated clients on the program, resulting in non - cancellation.
• Handled escalated calls and offer solutions to customer issues.
• Obtain customer specific requirements for developing and maintaining the master customer records. Via Monthly Selections.
• Resolved issues on billing of clients accounts (charges and refunds).
• Demonstrated ability to log all notes and follow up information accurately.
• Thorough knowledge of merchandise knowledge to ensure clients are styled to their preference.
• Constructed monthly on trend fashion boutiques for personal selections: shoes, handbags, etc.
• Managed the bilingual team and offered training to outsourced employees.
• Communication; both internally and externally with customers at all levels via telephone, emails as well as chat to ensure successful communication.
• Planning and organization: Team support and detailed in written capabilities.
• Ability to listen actively, probing for details to gain knowledge of the customers.
• Fluent writing and speaking skills in Spanish and English.

Confidential, Charlotte, NC

Customer Accounts Representative

Responsibilities:

• Bi - Lingual Customer Service Agent.
• Answered incoming calls from prospective customers, proving customer support and service request.
• Placed service orders and cancellations.
• 1st call resolutions.
• Highly initiative and motivated.
• Ability to negotiate with people. Highly skilled in collecting on past due accounts, including resolution of discrepancies.
• Excellent verbal and written skills.
• Highly flexible and a team player.
• Self - starter with professional manner

Confidential, Charlotte, NC

Bi-Lingual Customer Service Representative

Responsibilities:

• Scheduling appointments.
• Answered calls for both the Spanish and English queues.
• Aided in the Spanish and English health inquiries.
• Counseling, parenthood planning services for the Spanish community.
• Capability to coordinate personnel and activities across all levels of management.
• Strong communication skills. Identify and resolve customer needs. Educate on promotional plans and products for planned parents.
• Successfully demonstrated proficiency and in - depth business knowledge.

Confidential, Charlotte, NC

Merchandiser /Sales Model

Responsibilities:

• Financial planning for low income families.
• Spanish translator for the Hispanic community.
• Provided knowledge for both a Spanish and English clientele.