Dispatcher Resume
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WORK EXPERIENCE:
Confidential
Dispatcher
Responsibilities:
- Handle all incoming calls from in house and business partner technicians
- Add Equipment to Accounts from tech inventory
- Balance Accounts for Equipment to function properly
- Correct coding on Accounts to allow Equipment to function
- Updating Salesforce - Not Done/ Changes needed to order
- Occasionally need to Return faulty Equipment to warehouse / remove from lost status / assign to technician
Confidential
POM Support Dispatcher / Coordinator
Responsibilities:
- Handle incoming calls from Customers for Service Requests; also receive Service requests via Confidential, and email.
- Open / Close / Bill all Work orders as they are Completed.
- Handle Technician’s Daily Logs, Scan all Receipts, track technician time and all materials used on a job.
- Dispatch Technicians to Service Locations
- Track Projects; assure jobs are kept in Budget.
- Handle any Questions related to jobs in the Electrical/HVAC/Plumbing/and General Department.
- Billing for the Maintenance Department of Confidential .
- Research to assure billing is charged to the correct location.
Confidential
Lead Service Agent
Responsibilities:
- Customer Service- handle incoming calls regarding customer shipments, handle front counter, package tracing and tracking.
- Research and resolve all failed delivery attempts.
- Handle Accounts Payable- submit billing for extra couriers and contractors on a weekly basis.
- Assist supervisor with additional tasks as requested.
- Utilized many software packages on a daily basis: MS Word, MS Excel, Focus and Tiny Term ( Confidential ’s In-house SW).
Confidential
Service Coordinator
Responsibilities:
- Coordinate technician’s daily work logs.
- Customer Service-answering phones, placing service calls, dispatching service calls to technicians, extensive computer work.
- Preparation of weekly work schedule- tracking vacation and sick time.
- Created tracking system for monthly meter readings for the largest Metroland client.
- Using Excel Spreadsheets- tracked all billable service calls and monthly maintenance agreements.
- Other tasks as requested by management.
Confidential
PM Supervisor
Responsibilities:
- Assure pickup of time sensitive material.
- Customer Service-answering phones, preparing shipping documents as needed.
- Driver check-out process- making sure all drivers completed assigned route.
- Preparing customer supply orders.
- Occasional driver fill-in- cover routes if manager was short delivery drivers.
Confidential
Lead Courier
Responsibilities:
- Delivery and Pick-up of time sensitive material.
- PM Operations- prepare outbound material for line haul.
- Loading and unloading of trucks using a pallet jack- some heavy lifting required.
- Preparing supply orders for customers.
- Customer Service- answering phones, package tracing, assuring material gets delivered.
- Dispatching- flexing of stops to assure all material is recovered.
- Assisting supervisor with tasks- as needed to assure operation runs smooth.