Dispatcher Resume

WORK EXPERIENCE:

Confidential

Dispatcher

Responsibilities:

Handle all incoming calls from in house and business partner technicians
Add Equipment to Accounts from tech inventory
Balance Accounts for Equipment to function properly
Correct coding on Accounts to allow Equipment to function
Updating Salesforce - Not Done/ Changes needed to order
Occasionally need to Return faulty Equipment to warehouse / remove from lost status / assign to technician

Confidential

POM Support Dispatcher / Coordinator

Responsibilities:

Handle incoming calls from Customers for Service Requests; also receive Service requests via Confidential, and email.
Open / Close / Bill all Work orders as they are Completed.
Handle Technician’s Daily Logs, Scan all Receipts, track technician time and all materials used on a job.
Dispatch Technicians to Service Locations
Track Projects; assure jobs are kept in Budget.
Handle any Questions related to jobs in the Electrical/HVAC/Plumbing/and General Department.
Billing for the Maintenance Department of Confidential .
Research to assure billing is charged to the correct location.

Confidential

Lead Service Agent

Responsibilities:

Customer Service- handle incoming calls regarding customer shipments, handle front counter, package tracing and tracking.
Research and resolve all failed delivery attempts.
Handle Accounts Payable- submit billing for extra couriers and contractors on a weekly basis.
Assist supervisor with additional tasks as requested.
Utilized many software packages on a daily basis: MS Word, MS Excel, Focus and Tiny Term ( Confidential ’s In-house SW).

Confidential

Service Coordinator

Responsibilities:

Coordinate technician’s daily work logs.
Customer Service-answering phones, placing service calls, dispatching service calls to technicians, extensive computer work.
Preparation of weekly work schedule- tracking vacation and sick time.
Created tracking system for monthly meter readings for the largest Metroland client.
Using Excel Spreadsheets- tracked all billable service calls and monthly maintenance agreements.
Other tasks as requested by management.

Confidential

PM Supervisor

Responsibilities:

Confidential

Lead Courier

Responsibilities:

Delivery and Pick-up of time sensitive material.
PM Operations- prepare outbound material for line haul.
Loading and unloading of trucks using a pallet jack- some heavy lifting required.
Preparing supply orders for customers.
Customer Service- answering phones, package tracing, assuring material gets delivered.
Dispatching- flexing of stops to assure all material is recovered.
Assisting supervisor with tasks- as needed to assure operation runs smooth.