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Dispatcher Resume

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WORK EXPERIENCE:

Confidential

Dispatcher

Responsibilities:

  • Handle all incoming calls from in house and business partner technicians
  • Add Equipment to Accounts from tech inventory
  • Balance Accounts for Equipment to function properly
  • Correct coding on Accounts to allow Equipment to function
  • Updating Salesforce - Not Done/ Changes needed to order
  • Occasionally need to Return faulty Equipment to warehouse / remove from lost status / assign to technician

Confidential

POM Support Dispatcher / Coordinator

Responsibilities:

  • Handle incoming calls from Customers for Service Requests; also receive Service requests via Confidential, and email.
  • Open / Close / Bill all Work orders as they are Completed.
  • Handle Technician’s Daily Logs, Scan all Receipts, track technician time and all materials used on a job.
  • Dispatch Technicians to Service Locations
  • Track Projects; assure jobs are kept in Budget.
  • Handle any Questions related to jobs in the Electrical/HVAC/Plumbing/and General Department.
  • Billing for the Maintenance Department of Confidential .
  • Research to assure billing is charged to the correct location.

Confidential

Lead Service Agent

Responsibilities:

  • Customer Service- handle incoming calls regarding customer shipments, handle front counter, package tracing and tracking.
  • Research and resolve all failed delivery attempts.
  • Handle Accounts Payable- submit billing for extra couriers and contractors on a weekly basis.
  • Assist supervisor with additional tasks as requested.
  • Utilized many software packages on a daily basis: MS Word, MS Excel, Focus and Tiny Term ( Confidential ’s In-house SW).

Confidential

Service Coordinator

Responsibilities:

  • Coordinate technician’s daily work logs.
  • Customer Service-answering phones, placing service calls, dispatching service calls to technicians, extensive computer work.
  • Preparation of weekly work schedule- tracking vacation and sick time.
  • Created tracking system for monthly meter readings for the largest Metroland client.
  • Using Excel Spreadsheets- tracked all billable service calls and monthly maintenance agreements.
  • Other tasks as requested by management.

Confidential

PM Supervisor

Responsibilities:

  • Assure pickup of time sensitive material.
  • Customer Service-answering phones, preparing shipping documents as needed.
  • Driver check-out process- making sure all drivers completed assigned route.
  • Preparing customer supply orders.
  • Occasional driver fill-in- cover routes if manager was short delivery drivers.

Confidential

Lead Courier

Responsibilities:

  • Delivery and Pick-up of time sensitive material.
  • PM Operations- prepare outbound material for line haul.
  • Loading and unloading of trucks using a pallet jack- some heavy lifting required.
  • Preparing supply orders for customers.
  • Customer Service- answering phones, package tracing, assuring material gets delivered.
  • Dispatching- flexing of stops to assure all material is recovered.
  • Assisting supervisor with tasks- as needed to assure operation runs smooth.

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