SUMMARY:

• For the last 12 years I have been working in a variety of jobs often around current technology.
• As my work experience grew I started focusing more on computers both software and hardware and in that time I've worked with growing industries recommending new policies and implement new hardware to greatly improve productivity and efficiency.
• Due to my working experience I am both flexible and adept at any situations providing me a unique ability to adapt rapidly in any situation.
• I focus best in fast paced environments that constantly forces me to learn and improve myself. My passion to learn and improve myself boils over into the work world to ensure I'm always growing and learning new skills.
• Learning every aspect of the job is both exciting and useful and has served me well in the past to growing more useful to companies I've contributed to.
• Confidential is spent largely learning and growing.
• After discovering my passion for computers I have decided that is the field I wish to work in and thus I have worked to hone my skills in C++ Java and am working to learn Python, Open GL, Glide 3d, and many other languages as well as math and sciences that interest me.
• My long term goals include working in a place where my creative and revolutionary point of view are ever challenged.
• I'm looking for a job that will help me sculpt the future of my life and where this epic tale begins though there are many bumps along the way it is only through strength, perseverance, and determination that our goals will ever be achieved. As with most dreams there is still a long way to go before it sees any significant progress though I am looking for a place that will take me along the path to completing my goals.

TECHNICAL SKILLS:

• Techical support on pc systems, linux systems, Vmware, Bochs, C++, C#, Javascript, Java, ODBC database systems, terminal, putty Windows 3.1/95/98/2000/ XP/Vista/7/8.1, DOS, NT file systems, pc hardware, adobe photoshop, Lightwave, Maya, Debian linux, Redhat, Ubuntu, mint, openGL, Glide3d, MS office, HT
• ML/flash, routers, rack - mounted servers, Hubs, Firewalls, NIC cards, Microsoft Office, Microsoft exchange server, Windows active Directory, Sales, Mac OS X. board testing, resistance and capacity checking, Quality Control (hardware) Prototype board design, CNC machining, Technical Issue troubleshooting (various machining hardware) Server troubleshooting, implementing, maintenance, and board repair. (2 years + of experience with circuit testing, Quailty Control with finished product, Board design and creation as well as physical debugging.

PROFESSIONAL EXPERIENCE:

Confidential

Community Operations Contractor

Responsibilities:

• Enforce our Terms of Use by reviewing and taking action on inauthentic users on the site while identifying relevant trends
• Investigate and provide support to users who are unable to access their accounts
• Inform and influence our policies in these two areas
• Raise visibility around work flow inefficiencies
• Ability to rapidly assess, analyze and resolve complicated issues with varying degrees of ambiguity
• Highly motivated and hard - working with ability to think clearly under pressure, both individually and in team environment
• Ability to learn workflows and policies quickly and apply this learning to workflows
• Strong attention to detail

Confidential

Customer Service Representitive

Responsibilities:

• Consulted with on sight techs to coordinate repairs and manage repair times
• Created work tickets to arrange repairs on hardware systems
• Consulted with Network and System Admin's on a variety of problems
• Managed client contact in regards to Work Orders and Incidents
• Remedy
• As well as offering phone support agents were expected to handle Email requests
• Helped build and work with user Database administration in a variety of systems.s

Confidential

Customer Service Representative

Responsibilities:

• Handled all aspects of advertising on Confidential
• Advanced Confidential SDK for support purposes
• Supported customers to create better ads
• Worked with Confidential advertising software and backend tools
• Given training in advertising for digital markets
• Advertised with all aspects of Confidential
• Handled billing aspects and questions

Confidential

Media Administrator

Responsibilities:

• Monitor and maintain Tape drive systems.
• Respond to load requests in Unix environment
• Ensure successful load of batch management
• Ship Backup's off sight into secure locations
• Update Excel files for team communication
• Programming custom program for multitasking reporting systems.
• Work Closely with NOC system and Admins
• Work directly with maintenance engineers
• Report Completion of Maintenance Engineers in ticketing system

Confidential

Computer Sales Associate, Austin, TX

Responsibilities:

• Customer Service and Data collection in regards to computer equipment Sales - Commission
• Determination of customer's needs in a timely fashion and assisting them with correct information
• Organizing and arranging inventory.
• Determining current stock level and acquisition of target product to advice customer on
• Shelf arrangement and pricing systems.

Confidential

Customer Service Specialist, Pflugerville, TX

Responsibilities:

• Support and Diagnose issues as pertains to assisting customers computer and tablet issues.
• Laser lining generating downstocking reports replacing shelf labels
• Determining customer needs as pertaining to equipment and services and ensuring they leave with everything they need and want for computers and tablets.

Confidential

Sales Representative, Round Rock, TX

Responsibilities:

• expected to operate and maintain Fabrics expected to operate and maintain crafts expected to operate and maintain toys expected to operate and maintain sporting goods expected to operate and maintain automotive expected to operate and maintain electronics expected to operate and maintain back room
• Sales of products throughout the store.
• Shelf stocking
• Laser-lining plan-o-gram setup computer maintenance and updates.

Confidential

Technical support agent, Austin, TX

Responsibilities:

• Troubleshooting client systems for all issues pertaining to Confidential connection issues over the phone using a variety of remote connections and shell based commands. usage of VM ware created bash script linux HTML/Javascript
• Wiki article creation
• Remote screen connection.
• Troubleshooting problems with connectivity, managing multiple accounts and connectivity issues.
• Providing customer care.
• Repair network connection issues using Confidential based commands as well as automatic scripts.
• Created automatic scripts as well as assisted with wiki articles.
• L2 status.