LNP Specialist Resume

OBJECTIVE:

To secure a position as a valued member of a company that leverages my achievements, leadership skills, organizational skills, energy and my abilities to work well with others.

SUMMARY:

Results - driven team member, trainer and lead with that demonstrates strong organizational and problem solving skills. Over the last 15+ years in Confidential industry positions, my roles have included roles in Confidential Order Confidential and functional leads.

SKILLS:

High Volume Order Processing
Resource Confidential / Training
Escalation Specialists
Knowledge Sharing
MS Word, PowerPoint, Excel, Access, Outlook

TECHNICAL SKILLS:

ICOMS, Cornerstone, LEX, Arris, DMS 100 Switch, Nortel Networks, Order Confidential, Service Profile Manager, Telnet, Remedy, Bacclite, WFC, Safari View, PSP, NPAC, Voice Log, Salesforce, SONUS, Switch Confidential, Aspect eWFM, Synchronus/VFO, AVAYA Workforce Confidential Solutions

PROFESSIONAL EXPERIENCE:

Confidential

LNP Specialist

Responsibilities:

Prepared Local Service Request( Confidential ) using information from telephone work orders needed to port customers current telephone numbers
Submitted orders to Local Exchange Carrier within various markets where Confidential requirements/business rule may vary
Monitored/responded to any Port Out requests within the regulated timeframe
Generate Confidential reports as required

Confidential

Confidential / Day of Install ( Confidential ) Lead

Responsibilities:

Provided technical support to technicians in the field on day of install
Responsible for provisioning, activation, and troubleshooting of customers installation
Provided quality checks, test calls, telemetry readings and other solutions as needed to technicians in the field
Supervised technical service representatives that interact with field personnel
Prepared Local Service Request( Confidential ) using information from telephone work orders needed to port customers current telephone numbers
Submitted orders to Local Exchange Carrier within various markets where Confidential requirements/business rule may vary
Monitored/responded to any Port Out requests within the regulated timeframe

Confidential

Order Confidential / E911 Specialist

Responsibilities:

Responsible for obtaining, tracking, resolving and submitting corrections to the E911 database
Ensured the company records accuracy with in the E911 database
Monitored E911 database errors/trouble logs resolution for all telephone markets
Verified customer address is Master Street Address Guide (MSAG) compliant

Confidential

Service Activation Specialist Lead

Responsibilities:

Provided resolutions and detection assistance to Confidential and OSS teams during outage situations impacting telephone and Internet services
Facilitated Charter business activations and troubleshooting support as needed
Assisted reps with resolving issues during switch activation and network element provisioning for both telephone and high speed data
Trained, monitored and coached technical representatives for day of installation
Monitored work queues for orders requiring day of install telephone service provisioning and activations activities
Generated Confidential reports as required

Confidential

Customer Care

Responsibilities:

Assisted customers with billing issues and adjustments to account as needed
Checked and corrected customers long distance carrier within the Confidential switch
Facilitated calls escalated by Confidential I reps
Provided consultation to customers inquiring about products and services
Performed customer counter functions, received cash and hand delivered payments from customers and entered into billing system
Processed daily payments and balanced cash drawers
Tracked, issued and received equipment
Provided customer support regarding service questions

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