Data Management Volunteer Resume

OBJECTIVE:

I am looking to secure a rewarding career opportunity, where I can fully utilize my training, instructional design, management, and IT skills, while making a significant contribution to the success of my employer and the community.

SUMMARY:

Twelve years of corporate data management, skip tracing, and customer service experience, seven years of Technical Support Assistance, providing employee training, troubleshooting, and application support.
An additional 6 years of hands - on Educational experience, with specific focus on Computer Applications.
Responsible for the implementation of secondary education lesson plans, as well as compilation and evaluation of project assignments and exams.
Recognized as a creative thinker and innovator with a comprehensive view of business with exceptional verbal and written communication skills, ability to interface effectively with customers, clients, management, learners and the community at all levels.

SKILLS:

60 wpm
10-key skills: alpha and numeric 10,000+ strokes
MS Office Suite proficiency
Lesson Plan Design
LAN/WAN Network Management
IVR Management
A+ Net + and Security +

PROFESSIONAL EXPERIENCE:

Confidential

Data Management Volunteer

Responsibilities:

Duties include community / neighborhood organizing, event planning, public speaking, web design, office administration, database management, server maintenance, social media management

Confidential

Casualty Case Worker

Responsibilities:

Responsible for processing all casualty and/or estate functions involving various state Medicaid beneficiaries or deceased Medicaid beneficiaries.
Effectively work intake, maintain and manage claim review a variety of cases with current and accurate notes.
Maintain a daily system of providing timely and accurate information required to move cases through the verification and case management pipeline.
Verify documents and coordinate health care coverage for patients, including eligibility of benefits.
Professional interaction with attorneys, insurance adjusters, medical providers, court staff, recipients and family members.
Negotiate lien settlements per contract guidelines.
Administrative duties including preparing reports, correspondence, liens, claims and other related documents.
Perform basic and advanced levels of document review, legal research, and case management.
Process Intake referral leads from attorneys, insurance adjusters, personal representatives, stakeholders and medical providers.
Handle high volume inbound calls and provide customer service to callers.

Confidential

Owner/Operator IT Consultant

Responsibilities:

Personal assistance, support and advice to customers regarding their personal technical needs ranging from entertainment to personal business tools.
Answering technical support inquires and provided instructions to resolve problems and expand knowledge.
Determining technical requirements and estimated budgeting while provided order delivery services and/or retail locations for purchases.

Confidential

Computer Applications Instructor

Responsibilities:

Responsible for the teaching and training of computer related concepts, including software training in Microsoft Office Suite and Internet browsing.
Designed and implemented effective lesson plans with specific focus on computer education and training daily.
Monitored assignment dates and deadlines to ensure students are staying on track in the course, and proactively address concerns with the student and principal should issues arise.
Provided motivating, timely, and constructive feedback for all student assignments.
Prepared lessons promptly to ensure effective and efficient instruction. Ensured students’ understanding of lesson plans to develop individual progression within the time allotted for the class session.

Confidential

Digital Tax Assistant & Human Resources Admin

Responsibilities:

Processed and scheduled course curriculum for Confidential.
Resolved tax professional and field management inquiries and concerns regarding federal and state registration requirements as well as company certification and education requirements via case, phone, mail and email.
Maintain tax professional training and certification records.
Facilitated compliance with federal and state licensing and registration requirements.
Provided help desk support to remote learning participants and proctored education offerings.
As a human resources administrator, I maintained programs for assigned human resources functional areas, Responded to questions from, research and communicate information to program participants, and fielding escalated issues as a subject matter experts.
I maintained HR systems, databases and software. Provided administrative support and training to team members
As a digital tax help desk representative I provided technical assistance to customers using tax preparation software.

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