Field Technician Resume Hillsboro, OR - Hire IT People

SUMMARY:

I am looking for a good company where we can mutually contribute to each others success.

SKILLS:

EXPERIENCE:

Confidential, Hillsboro, OR

Field Technician

Responsibilities:

Provided troubleshooting, installation and diagnostics of various computerized retail displays at a variety of stores.
Provided troubleshooting and repair of iPhones and iPhone alarm systems in multiple environments.
Installed networks and network devices for healthcare organizations.

Confidential, NH

Help Desk Engineer

Responsibilities:

Provided support for end users for several different client companies using multiple ticketing systems including Autotask, Jira, Dell Kase, EasyVista, and ServiceNow.
Assisted users with issues through Active Directory, Microsoft Exchange, Second Factor Authentication, and Spam Filters.
Provided assistance with VPN, in house applications, Microsoft Office, and hardware troubleshooting.

Confidential, NH

Onsite Service Desk Technician

Responsibilities:

Created Confidential # applications to assist with performing help desk related activities
Created and ran cable
Imaged and installed new computers.
Provided Technical support and assistance to on - site and remote users.

Confidential, Watertown, MA

IT Service Desk Technician

Responsibilities:

Managed accounts for both computers and users in Active Directory
Assisted with configuration of external devices and printers.
Provided support and guidance for users that needed it.
Performed troubleshooting and PC repair as needed.
Assisted End Users with resolving issues and installing software.
Maintained software and hardware inventory.
Utilized PowerShell scripting to install and remotely manage software installations.

Confidential, NH

IT Service Desk Technician

Responsibilities:

Confidential, Concord, NH

Analyst

Responsibilities:

Set up and created interfaces to existing databases in Visual Basic for new instruments so that data could be moved easily between company databases and instrument software.
Performed varied analytical methods and prepared samples for automated analysis.
Maintained and operated various instruments connected to the business LAN.
Troubleshot and repaired instruments and the computers connected to them as needed.

Confidential, Twin Falls, ID

Senior Server Technical Support Analyst

Responsibilities:

Provided world class technical support for servers, portables, and desktops.
Recorded and maintained call logs in both excel and internal database for customer follow up and ownership of cases.
Received Confidential Gold Performance award for Q3 of 2006.