SUMMARY:

• Sales Engineer with extensive experience in the IT industry providing pre - sales and post-sales marketing technical support, ensuring that objectives are in line with the company s and client s overall strategies and long-term goals. Possess solid quantitative and analytical skills combined with the ability to formulate insights, present a compelling case for action, and deliver expert advice and recommendations to key internal and external business partners.
• Participated in over 750 separate customer engagements performing
• Hardware and software product consultations
• Financial/accounting business planning
• Customer demonstrations and presentations
• Trade show exhibits
• Billable implementation services
•  Proof-of-concept/pilots
• RFI/RFP response development
• System configuration and tuning

Hardware: Servers IBM/Dell Intel, IBM AIX, Sun Workgroup\Enterprise

Storage: IBM/Sun/Hitachi DAS/NAS/SAN, IBM/Sun/HP/STK Tape

Networking: IBM/Sun/Cisco Network Switches/Routers

Software: BPM\Workflow, SFA\CRM, Customer Communications Management, E-Signature, SOAP\REST Web Services, SalesForce.com Sales Cloud, Salesforce.com Service Cloud, Image Capture, ECM\DMS, MDM, PPACA Spend Compliance, Medical Device Compliance, VMware, Informatica, Network Management (Sun NetManager, HP OpenView), Firewalls, Web Servers, Middleware, LDAP, Email\Messaging, Network Security, Video/Streaming Media, Backup/Restore, Archiving, eDiscovery, Business Intelligence

OS: Windows Server 2003/2008/2012 , Windows 7/8/10, Solaris, AIX, Mac, Linux (Red Hat, Ubuntu)

Database: SQL Server, Oracle, DB2

Language: SQL, VBA\VBScript, Python, Apex, XML, HTML, CSS, Bourne Shell, Java\JavaScript, .NET

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Senior Sales Engineer

Responsibilities:

• Technical sales consultant for new-to-market solutions for external customers for composition and delivery of multi-channel (print, Email, SMS) Customer Communications Management documents and E-Signature, in conjunction with Confidential TotalAgility BPM\Workflow and DMS platforms.
• Assisted teamed Confidential and Confidential client partners and account executives by providing pre-sales marketing and technical support to prospective customers.
• Provided technical support for global demos by developing use cases utilizing scripts, SQL and various UI software development tools. (HTML, CSS, JS)

Confidential, Teaneck, NJ

Senior Manager (Sales Engineer)

Responsibilities:

• Technical sales consultant for new-to-market QMS solution based on Salesforce.com for external customers for Medical Device manufacturer Sales, Service and Complaint Management including product Investigations, CAPA, SCAR, RMA, NCMR, Audit Management and Root Cause Analysis.
• Assisted teamed client partners and account executives by providing pre-sales marketing and technical support to prospective customers, assisting in five 2015 solution sales.
• Coordinated participation in Salesforce.com nextLevel ISV Partner Program.

Confidential, Bedminster, NJ

Sales Engineer

Responsibilities:

• Participated in over 150 separate customer engagements, assisting in twenty-five of the company’s 2011-2013 solution sales to clients in the Pharmaceutical/Life Sciences vertical market averaging $ .75M in Confidential .
• Specified and detailed appropriate solution for AbbVie resulting in > $1M in global sales.
• Assisted teamed client partners and account executives in attaining or exceeding sales quotas by providing pre-sales and post-sales technical support to prospects and customers.
• Provided technical support for global demos by developing data, use cases and BI cubes utilizing scripts, SQL and various software development tools.

Confidential, Boston, MA

Systems Engineer

Responsibilities:

• Participated in over 300 separate customer engagements, assisting in over seventy-five of the company’s solution sales to clients primarily in the Banking, Financial Services and Legal vertical markets.
• Assisted teamed account executives in attaining or exceeding sales quotas annually by providing pre-sales and post-sales implementation support to customers, helping to build this new start-up division from $0 to over $250M in sales.
• Obtained Cisco Certified Network Associate certification.

Confidential, Stamford, CT

Systems Engineer

Responsibilities:

• Technical sales consultant for Sun software and hardware products and solutions for external customers in the Media and Entertainment, Financial Services, and Telecommunications vertical markets for workstations, workgroup and enterprise servers, direct attached storage (DAS) and tape libraries, storage area networks (SAN), network attached storage (NAS), network security hardware and various software server platforms supporting Confidential, network management, Confidential networking, firewalls, certificate issuance, system configuration, messaging, directory (LDAP/NIS/NIS+), web servers, video servers, and application middleware.
• Supported teamwork of sales and service that resulted in improved revenues; assisted teamed account managers in attaining or exceeding sales quotas annually by providing ongoing technical support to customers for over 200 distinct customer engagements.
• Nominated for sales incentive trip/award for 2000, for significant overachievement of sales goals; promoted from Systems Engineer Level III to Systems Engineer Level IV, 2000.
• Obtained Sun Enterprise Certified Systems Engineer certification.