SKILLS

• PC Proficient which include Microsoft Office Windows XP, Excel, Word, Outlook and PowerPoint.
• Proven ability to simultaneously handle multiple tasks and complete deadlines.
• Accurate documentation and record keeping.
• Strong Data Entry skills.
• Successful as an independent and team worker.
• Ability to learn quickly and work effectively under stressful conditions.
• Programs used include Outlook, Lotus Notes, SAP, Check Writer, Paper Vision and Speaker Central Siebel, Visio. Knowledge of cGMP. Good Documentation Practices and Regulations.

EXPERIENCE

Document Specialist/Quality
Confidential, New Providence, NJ 09/07-12/08

• System Migration. Changed hard copy documents into electronic files.
• Worked with controlled documents in a regulated environment.
• Performed data entry and data verification with high attention to detail.
• QC of data. Scanning paper documents into PDF’S, book marking, and hyper linking using ISI Toolbox.
• All work was performed on a computer utilizing Windows XP.
• Followed protocol specific guidelines and SOP’S. Ensured confidentiality of protocols.
• Imported documents into EDMS. Advanced documents to the final cabinet after quality check.
• Utilized an MS Excel spreadsheet to keep track of inventory as required, with current and accurate information. Performed technical documentation of computer program changes.
• Supported team as needed with projects, analysis, and word processing support.
• Edited, reviewed, and proofread copy for proper grammar, sentence structure, spelling, and punctuation. Formatted according to specified style.
• Knowledge of regulatory submission process and Common Technical Document structure.
• Monitored, coordinated, and tracked clinical documents undergoing revisions and updates.

Accounts Payable/Jr. Admin Assistant
Confidential, East Hanover NJ 07/06-08/07

• Responsible for the accurate posting of payments, invoice reconciliation and customer service.
• Ensured the accuracy of invoice charges and proper allocation of said charges.
• Investigated and resolved invoice discrepancies to ensure payment.
• Provided ongoing administrative support for NEC and Research & Development customers.
• Monitored and received all incoming forms of communication from internal, external and field personnel. Sort and deliver all accountable and UPS mail on daily basis, handle all shipping and receiving and distribution for accounts Payable Dept.
• Input Alpha and numeric data into excel spreadsheets and internal systems.
• Ensured that company processes are performed in accordance with company procedures, in a manner that promotes efficiency and on-time operation.
• Performed high speed scanning and indexing of records. Verified index entries of each scanned document in a tracking database and documented management system to ensure data quality.
• Maintained correspondence, documents, e-mail, calendar management and month end reports.
• Responsible for processing purchasing orders in SAP and for reconciling SAP transactions such as invoicing and movement material.

Confidential. Edison, NJ 01/05-06/06

• Cordially greeted and directed guests, vendors and partners in a timely manner.
• Professionally and effectively answered and forwarded phone calls to their proper destinations.
• Administered safety programs. Complied with company employee temporary badge policy and procedures. Process incoming and outgoing mail.
• Prepared correspondence and notes from meetings using MS Word. Maintained lobby record sheet, contacts, and site-specific information. Monitored CCTV alarm system.
• Participated n in cross-functional team. Assisted other departments with clerical and administrative projects. Editing Power Point Presentations.
• Scheduled and coordinated conference room appointments and maintained conference room calendar.
• Systems used: Outlook E-mail, Net Meeting, ID management, LATS, and Same Time Messaging.

Confidential, Jersey City, NJ 10/03-01/04

• Enrolled new customers and helped retain existing customers.
• Processed sales orders as it related to customer needs.
• Maintained and updated customer database daily.
• Completed reports and provided administrative support to team members.
• Communicated customer service issues to management.
• Enforced company standard operating procedures.

• Responsibilities included answering inbound calls, fielding customer questions, and researching issues.
• Navigated multiple systems to maintain all logs and reporting documentation, paying close attention to detail. Used Internet Explorer to perform all web searches.
• Demonstrated flexibility in satisfying customer demands in a high volume call center environment.
• Consistently adhered to business procedure guidelines.
• Responded to customer request for service within allotted time.

• Retrieved and formatted alpha and numeric data to match customer profile.
• Ensured strict confidentiality of client records.
• Worked closely with management to resolve disability insurance issues.
• Implemented new rules and procedures as it related to company changes.

Education