SUMMARY:

• About 12 years of total IT & over 10 years of association with diverse industries like public sector including federal & state govts. and private sector including, healthcare, finance, insurance & banking.
• Expertise in the fields of business, systems, requirements and technical analysis, business processes, business architecture, design, implementation, operations and maintenance & support.
• Accomplished in Product Management, leading independent projects & the Requirements team, and implementing Agile methodologies for integrating internal & external customers at all technical levels.
• Well experienced in Healthcare especially CMS Affordable Care Act (ACA/Obamacare) policies/implementation, engineering & ISS/IT security, budget & financial analysis, asset management.
• Well versed in Public Key Infrastructure ( Confidential ) implementation & operations, and Identity Management Systems (IDMS)/Identity & Access Management (IAM) services.
• Acted as a Subject Matter Expert (SME), primary Point of Contact (POC) & Contractor Lead for various lines of businesses (LOBs) and Staff Offices (SOs) of various clients across the enterprise; Coordinated with high level executives at both ends for project expansion & top - down implementation.
• High contribution in the maintenance, enhancement and training of projects; Training and mentoring concerned personnel with product and project knowledge, business processes and workflow.
• Responsible for creating, updating, modifying, delivering and maintaining project schedules; Presented reports on project tasks, deliverables, milestones, timelines & overall program project plan.
• Highly experienced in the documentation of system requirements, business service definitions (BSD), Software Requirement Specifications (SRS), Functional Requirements , RMP, technical reports, user manuals, user guides, training guides, program & project blurbs and high level presentations.
• Acted as a Facilitator & Liaison between the technical implementation world and business non-technical world, facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls, brainstorming and white board sessions.
• Documented and approved the variance between as-is & to-be system designs & functionality by performing Fit/Gap Analysis to determine delta & Root Cause Analysis for determining inherent faults.
• Comprehensive knowledge of Rational products including RequisitePro, Rational Rose, Software Modeler (RSM), ClearCase, ClearQuest, Rational SoDA, & processes including Rational Unified Process (RUP), OOAD (Object Oriented Analysis & Design) using UML.
• Well versed in developing Use Case Diagrams, Analysis and Design Models using Sequence diagrams, Activity Diagrams, State transition diagrams, Deployment diagrams and Class Diagrams based on UML methodology using Rational Rose, RSM & MS Visio.
• Excellent knowledge of Black Box Testing, User Acceptance Testing (UAT), Unit, Integration, Functional, Load, Regression and Interoperability testing; Assisted in the design and development of test case scenarios, test plans, test data, and also helped with Smoke testing & end-to-end testing.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment with excellent co-ordination, organizational, negotiation and interpersonal skills.
• Ability to multi-task, prioritize, and manage increasingly complex issues with a strong flair for acquiring new knowledge very rapidly.

BUSINESS PROCESS SKILLS & METHODOLOGIES:

• Agile Software Development Methodology (SCRUM, XP, KANBAN)
• Rational Unified Process (RUP)
• Software Development Life Cycle (SDLC - Waterfall, Iterative)
• Evolutionary Process for Integrating COTS-Based Systems (EPIC)
• Gap & Risk Analysis
• Object Oriented Analysis and Design (OOAD)
• Unified Modeling Language (UML)
• Joint Application Development (JAD) sessions
• Rapid Application Development (RAD) technique

TECHNICAL SKILLS:

IDE Tools: Rational Tool Suite - Rose, RequisitePro, ClearCase, ClearQuest, Software Modeler, MS Project, MS Visio, MS Excel, TOAD, Microsoft Visual Studio.

GUI Tools: Microsoft Office Suite, Adobe Acrobat Suite, Adobe/Macromedia Suite, IBM Lotus software suite, Microsoft SharePoint, Oxygen 15.2.

Databases: Oracle, MS Access, MySQL, SQL Server, PL/SQL Developer, MarkLogic.

Testing Tools: Rational Test Manager, Rational Robot, Rational XDE Tester, HP/Mercury TestDirector, WinRunner, Quick Test Professional (QTP), SOAP UI 4.5.1.

Programming Languages: C, C++, VC++, Java, PL/SQL, UML, HTML/XHTML, XML, CSS, SAML, JavaScript, Visual Basic, COBOL, BASIC.

Reporting Tools: SAP BO Crystal Reports, IBM Cognos ReportNet, Rational SoDA.

Framework/Architecture: Microsoft .NET, Service Oriented Architecture (SOA), Enterprise Architecture, Object Oriented, RAD, CICD.

IDMS products: IBM Tivoli, Sun Identity Management Suite, Oracle IAM Suite, CA IAM Suite, Novell ISM Suite, Courion IM Suite.

Virtualization Tools: Microsoft Virtual PC, VMWare Workstation/Player, VMWare Lab Manager, VMWare ESXi server, GlusterFS, Amazon Web Service (AWS), SaaS, PaaS.

Middleware API Tools: ActivIdentity s ActivClient, EMC/RSA Security s RSA Authentication Client.

CRM Tools: Salesforce.com (SFDC Cloud services).

Agile Software: JIRA, Rally Platform (CA Agile Central), MS Team Foundation Server (TFS).

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Product Owner (Functional Requirements Manager)

Responsibilities:

• Managed the business requirements as a Product Owner & supervised the necessities for acquiring & implementing a CRM product as SaaS (Software as a Service) through different vendor RFI/RFPs.
• Supervised, designed and helped develop a Ticketing/tracking system within Salesforce (SFDC) CRM for capturing new design ideas, software enhancements and CMS/stakeholder updates & requests using Agile SCRUM (daily scrums in sprint cycles for discussing planned user stories).
• Explained, trained & implemented the CMS XLC (eXpedited Life Cycle) and Agile/SCRUM methodologies within FMPS program (as an unofficial Agile Coach), defined Min Viable Product (MVP) for Epics & features & laid out business priorities to the Scrum Master & Scrum team.
• Directed business analysts regarding program documentation, guided & managed requirements expectations for Salesforce (SFDC) CRM developers and helped PMO with resource allocation & PMP, identification & escalation of risks including mitigation strategies and contingency plans.
• As an ACA SME, trained & mentored the FMPS personnel to provide understanding of the business & technical architecture overview of HealthCare.gov including ACA-HIX & HIX-DSH.
• Worked with multiple vendors to setup connectivity for transferring data from Pay.gov to the FMPS program including going over various HIX-DSH web services involving different agencies & vendors.
• Created, maintained & managed the high level Business Architecture designs, Salesforce (SFDC) CRM technical workflows and multifaceted end-to-end business systems illustrations.
• Participated in complex data analysis with the data analytics team, and helped in reports generation & communication with CMS concerning Issuer data, potential discrepancies & alternate resolutions.
• Supported Tier 1-4 helpdesk operations, Inquiry Response & ETO (Education/Training/Outreach) teams by conveying knowledge, experience & requirements in a detailed manner.
• Interacted with Issuers & CMS interface team for evaluating Issuer/Payer practices concerning Pay.gov submissions for increasing FMPS program efficiency & improving Operations functionality.

Environment: Salesforce (SFDC) CRM, Visual Force.com, ACA, HIX, FM, CMS XLC, CALT, JIRA, Sprint, SCRUM, Epic, User stories, Defects, Tickets, XML, Agile, Git/Stash, Web Services, Wireframes, UX, UAT, Workflows, SaaS/PaaS, SonarQube, Helpdesk, Operations, XSLT, MS Office 2013, Selenium & Proof, EDGE Servers, Medical Health Plans, QHP, Remedy, HIOS, HIGLAS, MS SharePoint, Amazon Web Services (AWS).

Confidential, Columbia, MD

Sr. Lead Analyst | Requirements Specialist

Responsibilities:

• Spearheaded the Federal DSH effort (EVO) for the CMS EZApp initiative that was a public & official HIX-FFM alternate to the HealthCare.gov for manual (paper & phone) healthcare/insurance applications from individuals & families across the nation.
• Had a major role & contributed to DSH Requirements Architecture and was largely involved in the overall DSH requirements analysis, design and development, DSH Requirements Traceability Matrix (RTM), DSH Requirements Management Plan (RMP) & DSH Project Management Plan (PMP) as a Product Owner/Requirements Lead.
• Translated the ACA business policy requirements into DSH technical coding specifications for calculations of Household Income (MAGI), APTC, CSR, FPL percentage, qualifications for account transfer to Medicaid/CHIP, etc., among others.
• Contributed, recommended and modified different components of DSH Functional architecture, CONOPS, blueprints & landscape along with other cross functional analysts, SMEs & management.
• Addressed & responded to multiple CMS Independent Verification & Validation (IV&V) Assessments including Findings/Technical Audits & Evaluation Reports for DSH portion of the overall Federal Exchange/Marketplace Program System (FEPS/FMPS).
• Worked with architecture, design, development, data & testing teams as part of Release/Sprint Planning including Story Point estimation & allocating resources & hours for tasks & deliverables.
• Conducted and facilitated Reverse Walkthrough meetings with external stakeholders for presenting upcoming requirements & scope for future planned DSH business services.
• Was a liaison between the internal DSH technical stakeholders, and external business stakeholders such as FFM, CMS LoBs including CCIIO/OIS/OC/CMCS, Agencies (Trusted Data Sources) including SSA, IRS, Equifax, NAIC.
• Was responsible for gathering/facilitating requirements, overseeing design & development, updating Epics & user stories, grooming product backlogs, approving test cases/results & accepting/closing user stories based on Agile Definition of Done (DoD) principles for multiple services implemented in HIX-DSH across different cross-functional SCRUM teams.
• Implemented & re-factored various business services over multiple Sprints under Eligibility & Enrollment (E&E) including synchronous verification web services such as Current Income, QHP/APTC/CSR, etc., asynchronous batch services such as Periodic & Annual Re-Determinations, etc., and EDI services such as Exchange Enrollment leveraging EDI X12 834, 999 & 820 standards.
• Improvised & brainstormed Plan Management (PM) services for Validating, Transforming & Transferring Qualified Health Plans (QHPs), discussed & assessed DSH involvement/impact on the “3 Rs” - Risk Adjustment, Reinsurance & Risk Corridor under Financial Management (FM).
• Acted as the DSH Point of Contact (POC) for both internal & external stakeholders concerning all the services implemented as the Product Owner including the business, technical & data logic of those services together with the respective services’ XML Schemas, Epics, User stories & Test Results.
• Created, updated and published numerous Business Service Definition (BSD) documents (that represent the business logic, data elements & potential scenarios) and Interface Control Documents ( Confidential ) (that describe the technical & physical connectivity between DSH & its Trusted Data Sources/Agencies) for various synchronous, asynchronous & batch services.
• Initiated, contributed & provided feedback to multiple Operations & Maintenance Manuals (OMMs) for multiple DSH services that served as guides for Exchange Operations Center (XOC), Regional Technical Support (RTS for State Based Exchange/SBM) & Production Support teams.
• Tracked, monitored and generated reports for multiple services and their statuses in a Continuous Integration Continuous Delivery/Deployment (CICD) environment as part of DSH Operations team for post Day 1/GO LIVE activities (Oct 01, 2013).

Environment:, CALT, Sprint, Scrum, Epic, User stories, XML, Agile methodology, Agile Ceremonies, Web Services, MarkLogic, XQuery, JBOSS SOA-P, SoapUI 4.5.1, Oxygen Editor, XSLT, WSDL, MS Office 2010, SVN, Win 7, VMWare, Terremark, HP, URS, Exchange Operations Center (XOC), MTOM, QHP, Remedy, EDI X12 C, Sonar, JENKINS, Tibco EFT, Oracle EIDM, Oracle 11i, GlusterFS, SharePoint.

Confidential, Washington, DC

Sr. Business, IT & ISS Analyst

Responsibilities:

• Acted as a lead, principal analyst, subject matter expert (SME) and primary point of contact (POC) for the Confidential Program, and acted as a representative for the Confidential Program as a whole at various conferences across the country.
• Managed the Confidential PMO from a support, coordination, supervision and operations standpoint, and developed and maintained business relations with end-users, clients, and executives from different lines of businesses (LOBs) and staff offices (SOs) within Confidential .
• Had a significant contribution in the implementation and nationwide deployment of the Confidential program’s Phase 0 in Confidential, as the primary lead technical analyst; Created, updated and published documentation & program blurbs including several Confidential Standard Operating Procedures (SOPs).
• Responsible for maintaining, supporting and expanding the client and customer base across the nation for Confidential and it’s contractors, in association with the CIOs, directors, managers, architects and technical leads of the Confidential program.
• Facilitated between the technical implementation user group and the non-technical business group by coordinating meetings, white board sessions, online video and web conferencing and hands-on demonstrations of the overall program and its different modules & phases.
• High contribution in the Public Key Infrastructure ( Confidential ) enabling of several Confidential applications in varied platforms, network topologies & domain controllers on a national scale, using the Personal Identification Verification (PIV) Smart Cards, digital certificates and Confidential IT security technology.
• Well involved in the analysis, demonstration, documentation, training, pilot implementation, support and troubleshooting of Confidential Digital Signatures, Confidential Key Encryption and PIV Smart Card Authentication in a Confidential, LDAP and Active Directory environment.
• Worked with the requirements & test team in generating & finalizing the Confidential Final Requirements Document (FRD), Concept of Operations (CONOPS), Requirements Management Plan (RMP), different functional area requirements, use cases, test cases and use case specifications & scenarios.
• Created, updated and modified Sequence diagrams, Activity diagrams and Use case diagrams using Rational Software Modeler (RSM); Populated and traced requirements using Rational RequisitePro; Used Rational ClearCase & Rational ClearQuest for version control and defect tracking.
• Helped with the analysis, evaluation, selection criteria, testing and acquisition of ActivClient PIV Middleware from a down selected vendor list; also assisted in the installation of middleware on different system configurations, platforms, and environments for disparate user groups.
• Worked with Confidential ’s different nationwide system configurations and desktop images, gathered and analyzed the PIV Smart Card Readers information, and was involved with Confidential ’s competitive acquisition and distribution of Omnikey 3121 Confidential External SCRs to different LOBs as the POC.
• Contributed to the Confidential Security Certification and Accreditation (C&A) package that involved Asset Tracking and Management, detailed documentation, program infrastructure know-how and coordination with system engineers and security personnel.
• Associated with maintaining and tracking Confidential forms that were tied back to the program’s budget, and were used for the procurement of the Confidential infrastructure and program needs including vendor details, equipment pricing and final sales receipts.
• Provided Confidential program support on a national scale to Confidential ’s Tier 1 and Tier 2 support personnel, and acted as a Tier 3 lead technical support team member for troubleshooting, configuration, installation, systems, technical and overall program issues.
• As a Trainer/Presenter - Prepared Confidential training materials and presentations, was responsible for training and updating Confidential ’s IT managers & support staff with program processes and updates; acted as Training lead for Confidential Tier 2 & Tier 3 support; responsible for teaching & presenting classes at various Confidential IT/ISS conferences.

Environment: Confidential, ITIL, NIST, FIPS, Certificate Authority, Active Directory, PIV Cards, PIV Middleware, FISMA, Confidential Certificates, Confidential Digital Signature, Confidential Encryption, PKWare SecureZIP, VeriSign, CMS, Full Rational Suite of Tools, Rational Unified Process (RUP), EPIC, COTS, UML, Adobe Acrobat, Microsoft Office suite, MS Project, IBM Lotus, LDAP, SOA, VMWare tools, Windows XP Pro, MS DOS, Mac OS X.