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Holiday Greeter/sales Support Representative Resume

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Professional Experience

Confidential 
Holiday Greeter/Sales Support Representative, November 2010 to January 2011

Confidential
Office Operations Supervisor Recruiting, February 2010 to August 27, 2010

Confidential
Recruiting Clerk, December 1, 2008 to February 2010

Confidential
Supervisor, November 2005 to March 2006

Confidential 
Programmer Analyst II, November 1998 to May 2005
Programmer III, May 1998 to November 1998

Confidential
Programmer I, March 1994 to May 1998

Related Skills and Accomplishments

  • Clerical Skills
    • Organized office files and supplies
    • Data entry, filing, and switchboard operations
    • Created letters, memoranda, and reports
    • Located space to train enumerators
    • Greeted office visitors and handled recruiting telephone inquiries
    • Traveled to testing sites with confidential information
    • Prepared travel itineraries
    • Processed mail
    • Edited, copied, and faxed documents to testing sites
  • Administrative Skills
    • Scheduled the testing of job applicants for various positions
    • Monitored testing sessions, scored the tests, processed testing files, and reviewed application forms
    • Assisted in locating space for testing of applicants
    • Interviewed qualified applicants for enumerator positions
  • Programming Skills
    • Converted dBase IV database applications to Visual FoxPro 5.0
    • Created Web applications by analyzing, coding, testing, debugging, and documenting data using Coldfusion, SQL, HTML, JavaScript, Access Database, and Crystal Reports
    • Supported database systems by making changes to existing systems
    • Created user documentation and program documentation
  • Supervisor Skills
    • Trained and supervised recruiting assistants and clerks, reviewed application forms, and keyed application data into a tracking system.
    • Supervised outreach efforts; contacting communities, churches, formal organizations, and state and local employment offices to publicize census job opportunities.
    • Organized and managed recruiting call center.
    • Prepared assignments for subordinates and reviewed work for accuracy and completeness.
    • Monitored and reported on the daily performance of subordinates and suggested corrective action when necessary.
    • Collaborated with the assistant manager for recruiting to select clerks and recruiting assistants.
    • Applied Equal Employment Opportunity principles in hiring practices, training, and employee development.
  • Customer Support Skills
    • Direct Customers in Sales and Support
    • Capture Needs on Readiness Checklist in Retail Environment
    • Assist in directing traffic to appropriate areas to get or wait for service in Retail Environment
    • Floor coordination & Triage in Retail Environment
    • Assist in opening and closing Retail Store
    • Making certain that sales merchandise is on the floor

Education and Training

Major - Psychology Minor - Sociology

Micro-Computer Applications (available upon request)

Computer Courses (available upon request)

Computer/Technical Skills

Languages: FoxPro for DOS, FoxPro for Windows, Visual FoxPro, Coldfusion, SQL, HTML, Access Database/Visual Basic, and JavaScript.

Reporting Software Packages: Access Database, Adobe Acrobat, Crystal Reports, FoxPro Report Writer, Excel, and Microsoft Word using mail merge.

Browsers: Microsoft Internet Explorer

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