Senior Manager Resume San Jose, CA - Hire IT People

SUMMARY:

Results oriented professional with awarded expertise in operations, systems implementation, software development, channel, strategic account management, contracts management, sales, and business planning. Demonstrated entrepreneurial initiative. Experience managing global teams and capabilities creating excellent customer experiences and positively impacting revenue and cost reduction initiatives.

EXPERIENCE:

Confidential, San Jose, CA

Senior Manager

Responsibilities:

Gathered requirements, prioritized development, and deployed partner ordering platform leveraged by 1500 plus partners across ; Salesforce.com, Informatica, Oracle, Confidential .
Created platform to provide statement of account detail and transaction processing.
Leveraged Salesforce’ primary and related objects to manage all aspects to a dynamic Confidential strategy including divers partners and direct to consumer initiatives. 18 months.

Senior Manager

Confidential

Responsibilities:

Implemented multi faceted customer engagement capabilities including partner and end customer event driven surveys, case resolution surveys, and concise & accurate delivery progress notifications (pizza tracker).
Applied lean methodologies to Service Cloud instance reducing call resolution times and increasing customer satisfaction.
Drove change management activities. 18 months.

Program Manager

Confidential

Responsibilities:

Implemented Salesforce.com and AppExchange capabilities and Adobe Sign reducing channel support cost and enabling new financial offerings.
Honored for North America rollout of Online Warranty capabilities, tracking assets from factory to rooftop while meeting stringent compliance requirements.
Worked with global partner facing business functions to build expertise and gain maximum impact from Salesforce Communities. 2 years.

Confidential

Experience Manager

Responsibilities:

Redefined global partner on boarding process using Salesforce.com exception reporting, dashboarding and email alerts to speed receipt of first order; responsible for partner satisfaction survey response and closed loop partner complaints process; supported Confidential and European Sales organizations in delivering Confidential sales tools and portal solutions to partners. 18 months.

Confidential, Redwood City, CA

CEO

Responsibilities:

Confidential was a SaaS and consulting company. Led multiple engagements defining and implementing scalable processes in sales, customer operations, account management, and renewals.

Confidential, Foster City, CA

Director of Alliances

Responsibilities:

Confidential ’s suite of PLM, supply chain and QMS solutions enables Confidential to better manage Confidential, facilitate change orders and speed prototyping.
Defined and oversaw account management and renewals processes leveraging CRM resulting in scaled growth in the customer portfolio.
Closed 80% of annual license annuity revenue in 2007; over 100 opportunities per quarter.
Designed, deployed and automated the Confidential Metrics Profile (AMP) leverage Salesforce.com reporting and triggers to better predict year over year license revenue and generate customer god will. Met regularly with strategic accounts to communicate product roadmaps, gather feedback and cement relationships with key stakeholders.

Confidential, Redwood City, CA

CEO

Responsibilities:

Acquired the North Channel Communication System source code and hardware from Confidential in 2002, managing SaaS technology stack, client relationships and overall strategy for a

Confidential, Menlo Park, CA

CEO

Responsibilities:

Owned and achieved annual retention and growth goals for a $1.2 million PRM business.
Increased annual license revenue by $350K, developing software integration strategies.
Strategic Account Manager with North Systems (acquired in January 2001) developing comprehensive customer relationship management plans for a portfolio of 25 to 30 accounts, ensuring account retention and subscription growth.

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Senior Manager Resume

San Jose, CA

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