PROFESSIONAL SUMMARY:

Organized, independent worker with strong time - management skills.

SKILLS:

• Quick learner Data management
• Engaging personality Excellent problem-solving abilities
• Positive attitude Computer proficient
• Interpersonal Skills Issue resolution
• Innovation thinker Microsoft Office proficiency
• Self-motivated Quick learner
• Extremely organized Verbal communication skills

WORK HISTORY:

Customer Care Center Representative

Confidential, Crown Point, IN

Responsibilities:

• Assist in the growth of circulation through inbound and outbound retention efforts.
• Provide customer service to all external and internal properties and their customers.
• Gather accurate and informative feedback in a timely manner. Follow up on service opportunities.
• Utilize necessary forms, procedures, and computer systems.
• Input retention data accurately from outside vendor companies.
• Performed tasks or requests made by a direct supervisor or department manager directly related to customer retention and satisfaction.
• Obtained weekly and monthly goals. Promptly answered phones during scheduled business hours as mandated by corporate.
• Made outbound calls daily for retention purposes.
• Handled payment issues accurately and efficiently.
• Increased customer saves and upgrades. Participated in the direct debit conversion program.

Stocker

Confidential, Crown Point, IN

Responsibilities:

• Cleaned grocery shelves, storage area, and work areas and kept floors free of spills, water, and hazardous debris.
• Refilled and rotated items on shelves to maintain well-stocked inventory Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
• Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
• Monitored temperature of cases, shelves, and storage areas and reported failures to the manager.
• Followed proper standards for product freshness, food safety, weights and measures, refrigerations, and sanitation.
• Developed knowledge about products and sales items to answer shoppers' questions.

Tech Support/Help Desk Technician

Confidential, West Warwick, RI

Responsibilities:

• Provided tier 1 help desk support to Confidential supported hotels in Las Vegas.
• Diagnosed and troubleshot internet connectivity issues for Windows and iOS-based laptops, Android tablets and Android, iOS, or Windows based cellular devices.
• Utilize Remedy ticketing system to document and escalate customer issues as necessary.
• Provided customer support on the internet and other technical issues to inquiring hotel guests.
• Provided base level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Followed up with clients to ensure optimal customer satisfaction.
• Maintained high departmental standards for quality and productivity metrics.
• Compiled and accurately entered electronic data.

IT Support Technician

Confidential, Smithfield, RI

Responsibilities:

• Emailed over 4,000 Confidential corporate employees via Microsoft Outlook to have their VPN tokens replenished.
• Bagged tokens to be shipped out to their destinations.
• Completed spreadsheets to keep track of shipping via Microsoft Excel and sent out packages via UPS and USPS.
• Cleaned and reformatted Confidential company computers with new software and operating systems.
• Enthusiastically participated in job-related training.
• Reviewed technical documentation and procedures.
• Maintained and updated customer service database.
• Compiled and accurately entered electronic data.
• Worked closely with team members to meet or exceed all customer service requirements.

Window Cleaner

Confidential, Warwick, RI

Responsibilities:

• Cleaned windows, doors, and window sills for businesses as well as residential homes across Rhode Island &.Massachusetts.
• Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges, and squeegees.
• Mixed water and detergents in containers to prepare chemical cleaning solutions.

Inside Sales Support Consultant

Confidential, Sutton, MA

Responsibilities:

• Spoke on the phone with customers and potential clients about our products and services.
• Utilized a lead management system updating and assigning the contact to a sales person.
• Made appointments for the sales team using the lead system calendaring function.
• Updated the phone conversation and any next actions such as a call back date, and notes about the organization inserted into the lead record.
• Processed administrative tasks for the company website.
• Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
• Answered customers' questions regarding products, prices, and availability.
• Maintained friendly and professional customer interactions at all times.
• Completed company leadership training program

Game Advisor

Confidential, North Attleboro, MA

Responsibilities:

• Helped customers find video games and other related merchandise throughout the store.
• Organized games and other items alphabetically throughout the store.
• Processed customers' purchases at the POS register.
• Followed general upkeep and cleanliness of the store.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Identified potential shoplifters and alerted management.

Sales Associate

Confidential, North Attleboro, MA

Responsibilities:

• Informed customers of our sales and processed their purchases at the POS register.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Stocked and replenished merchandise according to store merchandising layouts.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcome customers to the store and helped them locate items.

Customer Service Representative

Confidential, Wrentham, MA

Responsibilities:

• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcome customers to the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company's mission and values.

Sales Production Associate

Confidential, Crown Point, IN

Responsibilities:

• Graded donated clothes and other apparel for quality.
• It was then priced and put on the sales floor to be purchased by the consumer.
• Required to have a 750 piece quota per shift.
• Responsible for running the drive-thru and helping customers unload donations from their vehicles.
• Priced donated items to be put on the sales floor.

Customer Service Representative

Confidential, Crown Point, IN

Responsibilities:

• Priced merchandise, stocked shelves and took inventory of supplies.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Welcomed customers into the store and helped them locate items.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.