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Lead Technical Lab Support Resume

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Merrifield, VA

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SUMMARY:

To obtain position in Information Technology; special interest in network support, system administration, hardware/software support, desktop, and other related computer technology.

WORK EXPERIENCES:

Confidential

Lead Technical Lab Support, Merrifield, VA

Responsibilities:

  • Managed POS & RSS lab onsite and offsite hardware & software over 60 systems.
  • Managed IT inventory process and data processing.
  • Lead technician to ghost image and backup lab systems (desktops).
  • Installed and configured hardware and software, including Server W2K3 and Windows XP.
  • Leaded Toshiba liner printers test to deploy over 40,000 machines to field.
  • Managed 6 servers update and patches weekly.
  • Reset Password and created users ID on AD.
  • Configured IPod to make devices to be mobile scanners & payment devices through wireless

Lead Technical Support

Confidential, Washington, DC

Responsibilities:

  • Supported over 1300 employees
  • Closed an average of 40 helpdesk tickets a week.
  • Leaded ghost image laptops and desktops.
  • Installed and repaired hardware and software, including Windows Vista and XP
  • Supported MS office, Corel WordPerfect, Adobe and other types of software programs
  • Managed IT inventory process and data processing.
  • Created and processed incoming tickets utilizing the DKhelpDesk application.
  • Activation Blackberry, Android, Iphone and Ipad and managed account users.

Confidential, Washington, DC

Technical Support

Responsibilities:

  • Supported over 3000 employees.
  • Resolved issues within 4 hours.
  • Customer - focused
  • Skilled in all operating systems including Windows Vista and Window XP.
  • Investigated and resolved technical issue and provided information to end-users about various technologies.
  • Lead specialist in ghost imaging and installation hardware and software.
  • Primary point of contact to repair hardware and software issues.
  • Created and processed tickets by using Remedy and Heat application.

Confidential, Madison, Alabama

Information Technology Associate

Responsibilities:

  • Supported expansion and effectiveness efforts in information technology within each discipline, including network/telecommunications, customer support and infrastructure operations.
  • Performed assignments that required initiative and independent judgment in monitoring, maintaining, reporting and conducting end-users fault finding resolution.
  • Expert in all operating systems including Windows 2003 server and Window XP.
  • Investigated and resolved many problems and provided information about technology to the end-users.
  • Supported end users in 5 different project locations by phone, email, and site visits when necessary.
  • Setup network for extended offices.
  • Administered the ghost imaging process and handled deployment of desktops and laptops.
  • Instructed in resolving of hardware and software problems and faults.
  • Maintained IS&T hardware and software inventories per government regulations.
  • Created automated LAN Fax system that enabled employees to fax from their computers.
  • Managed Blackberry activation any encryption program for 200 users.
  • Managed Active Directory and granted access for user right permission.
  • Managed and configured printers/scanners on office and remote sites.
  • Managed and installed S/mime (encrypted email) for Outlook 2003/2007.
  • Supported Sever and network infrastructure.
  • Configured in LAN/WAN and setup new offices.
  • Configured multi-site Video Teleconferences ( Confidential ).
  • Build servers and installed server applications and managed server update firmware.
  • Managed weekly server backups and file restores from tape and shadow copy.

Confidential, Virginia

Classrooms Technology Support

Responsibilities:

  • Assisted professors and students with audio and video presentation setup.
  • Maintained and supported all aspects of audio and video equipments.
  • Answered trouble calls via phone, in person, or in the classroom.
  • Performed checkout and monitoring of equipment and general maintenance.
  • Performed troubleshooting activities on hardware, software and network issues.
  • Installation new of computer lab and school offices and monitored computer lab.

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