Night Shift Lead Resume Medford, MA - Hire IT People

OBJECTIVE:

To obtain a position in a fast pace, friendly environment in which I can utilize current interpersonal “soft skills” and technical knowledge in an effort to expand workplace and technical diversity.

SUMMARY:

Resultsdriven with strong organizational skills, selfmotivation and initiative.
Solid communicator with exceptional ability to deliver complex information and strong desire to listen and understand.
Strong interpersonal skills whether in role of team leader or team member.
Mature, reliable, responsible father of four. Well trained in problem solving, conflict management and resolution.
Functioning knowledge of multiple OS mainframes including: Windows 95 through 10 Server 2008/12 Linux / UNIX Cisco IOS AD, Exchange, DHCP, DNS

DIVERSE TECHNICAL KNOWLEDGE INCLUDING:

Cloud Computing VMWare Routing & Switching (Cisco/ Juniper) Microsoft Office Suite; Backups (EMC Networker, Commvault) Load Balncer Basics (Netscaler, F5, Zeus) /Firewall Basics (Netscrean, SRX, ASA, Checkpoint) System monitoring via SNMP, SCOM, MOM, ISM, ICMP RDP & SecureCRT LAN/WAN Networks Internet connectivity methods, systems, protocols, and security Internet/ Intranet Operations Disaster Recovery Planning Digital Forensic Software (FTK and Encase)

EMPLOYMENT:

Confidential, Medford, MA

Night Shift Lead

Responsibilities:

Personnel Management: Providing oversight, resource documentation and training for shift personnel.
Incident/Outage coordination. Track alarms and monitor workflow in an effort to identify incidents/outages, handle initial documentation and coordination as well as escalation to on - call resources.
Ticket Que management and workflow tracking. Monitor case load and assist analysts with processing and escalation. Review all newly created tickets for proper handling and assignment.
Processing ticket escalations and handling phone escalations from customers, providing first response, documentation and escalation to appropriate engineering disciplines as needed.

Monitoring Analyst

Confidential

Responsibilities:

Real time monitoring of systems using various platforms to proactively identify service impacting events relating to customer facing devices, networks and internal facility gear.
Change Control processing and management.
Review filing of all Change Control (maintenance) documentation for accuracy and authenticity.
Submitting daily/nightly reports for management trackin

Tier 1 Support

Confidential

Responsibilities:

Triaging customer requests by phone, email, or in person utilizing internal trouble ticket system
Communicating with customers, coworkers and management at regular intervals to ensure needs are met on each end.
Processing legacy support and tier 1 level support cases and escalation/assignment of higher level cases.
Following security procedures to facilitate customer access inside the data center using access control lists.

Confidential, Boston / Medford, MA

Security Site Supervisor

Responsibilities:

Performed general duties as security/ concierge supervisor of Class A office building.
Liaison between property management team and building tenants.
Initiated, installed and implemented new safety and security procedures for employees/visitors/ contractors on site.
Responsible for training and development of new hires and recertification of all officers. Trained as floating “fill in” at multiple residential and commercial sites.
Perform clerical duties including report review and filing. Utilized opportunity to return to school and pursue college degree.

Confidential, Wilmington, MA

Process Area Lead

Responsibilities:

Supervise and train15+ machine operators in etch and fusion areas of back end/fab.
Provide oncall support for engineer process queries.
Assisted management to meet area goals and requirements, assisted engineers to meet design and process standards.

We provide IT Staff Augmentation Services!

Night Shift Lead Resume

Medford, MA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship