Marketing Operations Manager Resume Milton, MA - Hire IT People

SUMMARY

A marketer, leader and manager with over three decades of directing, guiding and mentoring individuals or teams that market and/or manage business operations, programs, projects, and processes with goals to increase revenue generation, profitability and customer satisfaction. And I need work immediately!

EXPERIENCE

Marketing Operations Manager, Confidential,Natick

5 years increasing customer count, sales and revenues with every campaign and improvements to operations, customer service, sales and marketing for nearly $30 million annual sales from over 60 franchises nationwide. Created and managed thousands of print materials, hundreds of direct mail & email campaigns, retail campaigns, web pages, SEO, SEM, etc.

Marketing Communications Manager -Confidential, Boston

7 years rebuilding a fledgling marketing, communications, and fundraising operation increasing sales 300% and profits 500% in the first year and then secured additional buyers to further expand the operation. We raised approximately $2 million a year for several years and increased the foundation's fundraising and visibility to levels unprecedented in their history without any additional capital expenditures. Found new expansion markets;enabled new programs, departments and staff expansion; expanded staffing during lowest unemployment rates in history and enjoyed an employee retention rate several times industry averages with over 90% employed five or more of my seven years. I established plans to decrease labor costs 60% while stabilizing and expanding revenue and introduced new fundraising program ideas to expand income streams which they have now enacted several years later. Maximized ACD call center and driver staff expanding operations to seven days. Managed logistics, collection truck fleet and staff of sixty along with budgets and planning for a multimillion-dollar operation.

Hospital Department Management - Confidential
15 years directing, managing and supervising hospital departments and their staffs of up to 100 employees. Resolved Air Quality Control issues;passed numerous JCAHO, DPH, NIOSH, and OSHA surveys;reduced Workers\' Compensation issues;prevailed in MCAD issues;introduced computerized monitoring and recordkeeping systems; established programs to improve and maintain facility appearances with reduced costs; and developed and facilitated seminars in computer operation, E.S.L., policies, health, and safety processes.

EDUCATION

Management for the Information Age
Graduate Certificate, Technical Writing
Computer Programming
B.A., Double Major: Communication and English. -

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Marketing Operations Manager Resume

Milton, MA

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