Initial Attack Dispatcher Resume Phoenix, AZ - Hire IT People

SUMMARY:

Experienced customer service - oriented IT Professional with 4+ years of experience in the IT industry working for big name companies.
I have extensive experience providing exceptional customer service either on the phone or in person.
I am extremely interested in obtaining a position where there is room for him to grow and learn new things.
I am currently located Black Canyon City, AZ and available immediately to interview.
Currently taking IT classes online through Google Coursera IT support classes.

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential, Phoenix, AZ

Initial Attack Dispatcher

Responsibilities:

Dispatched Forest fires and wild land fires in the state of Arizona on state and privite land
Utilized WildCAD and ROSS to keep track of resources and order additional when needed
Used radio communications and phone services to relay and record information
Worked in high work load and high stress environment while remaining and collected.

Confidential, Vernal, UT

Initial Attack Dispatcher

Responsibilities:

Dispatched initial attack at vernal office, sending in resources to new starts of fire or smoke checks in the basin area
Kept track of units in WildCAD program as well as ROSS system
Placed orders when needed for supplies, more units, and aircraft.
Worked on the radio system to communicate updates, relay messages, read weather for area, and medical calls if needed.

Confidential, Redding, CA

IADP Dispatcher

Responsibilities:

Dispatched for the Confidential for the fires around area or sending resources to other locations to be utilized.
Used communication skills with the phone and radio in the office to better coordinate resources.
Worked on crews, air travel, engines, and overhead in each incident.
Provided clear and comprehensive information to all personal or resources involved.

Confidential, Redding, CA

PC Specialist

Responsibilities:

Had bank operations such as processing lockbox accounts, configuration of clients accounts for image capture software, update services for clients, or made changes to deposits that customers needed corrected.
Also I did helped clients troubleshoot check scanners, software capture issues, traveled to client locations for annual reviews or scanner issues, and maintained customer service for every issue.