OBJECTIVE: A position in an Administrative/Customer Service oriented position that will utilize my current skills and experiences, and afford me the opportunity to gain new ones.

EXPERIENCE:

Member Service Representative, 4/08 - Present
Confidential, LA (11.85 per hour)

• Assist in opening facility, turn on and log into databases and email
• Check company email at least twice daily for updates and changes
• Check in students according to the company policy
• Monitor Sterling queue and pass or failed students social security verifications as needed
• Answer phones in a professional and efficient manner
• Assist member companies with issues involving registration or employees\' training
• Set up new companies in the database when necessary
• Process student payments and refunds
• Process Safety Council outgoing mail as assigned
• Batch money once cash is received
• Assist the computer lab when busy,
• Troubleshoot IT issues
• When closing the building make sure to lock all entrances vending doors before leaving

Data Entry Clerk 9/06-4/08
Confidential,Tampa, FL

• Operated various data entry terminals and automated data systems to record and verify billing/accounts receivable information, customer demographic data, and laboratory data such as identification and test results for computer processing
• Typing speed of 55 Words Per Minute
• Followed standard sequences and coding procedures in entering and/or keying in data, correcting, and editing
• Verifying accuracy in all data entered into automated systems
• Must be able to maintain an alpha/numeric keying speed of 10,000 keystrokes per hour and less than 2% error rate
• Resolved suspend billing problems and manually processed OE batches,
• Performed general office duties such as filing, copying, faxing, minimal telephone usage and extensive computer usage
• Image/scan completed documents into company's database for electronic filing

Switchboard Operator 8/07-12/07
Confidential, Pinellas, FL (8.00 per hour/part time)

• Received incoming calls and entered information into the computer
• Made appropriate calls to patients, caregivers, and other Hospice staff members
• Maintained accurate patient files and up to date staff and employee phone directories
• Prepared memos, emails and various handouts for other switchboard staff members
• Performed other duties as assigned by team leader switchboard supervisor

Information Desk Clerk 11/06-5/07
Confidential, Tampa, FL (8.50 per hour/part time)

• Greeted and assisted hospital patients and guests
• Promptly answered questions about patient information from telephone callers
• Assisted walk in visitors and directed them to their proper destination
• Adhered to HIPPA at all times
• Point of contact for vendors to make appropriate referrals.
• Possess excellent verbal and written communications

Mitigations Customer Service Specialist, (Temp)
Confidential, Clearwater, FL (11.25 per hour) 7/06-9/06

• Provided continuous customer service to enrolled clients,
• Performed extensive data entry and filing
• Answered incoming phone calls concerning foreclosure assistance, and made outbound calls to existing clients
• Contact lenders, attorneys, and U.S. Courts to obtain mortgage information on enrolled clients
• Processed client\'s paperwork into company\'s database
• Check client\'s paperwork for accuracy, payment and enrollment statuses
• Verified home sale dates, auction dates, and eviction dates of enrolled clients
• Contact various mortgage companies to inquire about setting clients up on repayment plans

Operations Support Clerk 3/06-7/06
Confidential, FL (10.50 per hour)

• Demonstrated an in depth understanding of the organizational, operational and political structure of the customer organization
• Stayed informed with all Spheris strategic business developments to position Spheris solutions relative to client business initiatives
• Assisted in developing communication programs to support effective use of the Spheris system and promote value;
• Performed extensive data entry and patient research in various hospital databases
• Proofread and corrected patient demographics on a daily basis, using work related computer software as well as extensive usage of Microsoft Windows software

Business Office Representative 1/06-6/06
Confidential, Tampa, FL (9.00 per hour)

• Answered incoming phone calls and directed them to the proper department or person
• Assisted designers and sales consultants with sales,
• Typed memos and other documents for business office, filed and cancelled sales slips and account credits
• Trained new employees, and filled in for the receptionist in the operation of the store\'s switchboard and paging system
• Processed credit applications for potential consumers
• Extensive face to face and over the phone customer interaction
• Excellent verbal and written communication skills
• Completed administrative duties assigned by the office manager
• Copied, faxed and scanned documents for designers and sales consultants
• Posted all credit card, check and cash payments in computer daily, tracked and documented all client credit card payments and deposits on items purchased on a daily basis using SAP software

Other positions held:
Customer Care Consultant (America Online)
Cashier/Sales Associate (Wal-Mart)

Customer Service Representative (West Telemarketing)