Service Activation Specialist Resume Saint Louis, Mo - Hire IT People

SUMMARY:

I am an energetic, hard working, and helpful individual searching for the opportunity to work with a company who offers room for more growth in an independent or team environment.

COMPUTER SKILLS:

Microsoft Outlook, Word(2007), Excel (2007), PowerPoint (2007)Publisher (2007), Access (2007) Notes (2007) ; Icoms, Knowledge Management System, CSG, Cable Data, PSP, CEON, ICOMS, GLD, SafariView, BACC lite, SOA, LERG (LATA), G2, LMM, VoiceLog, Level 3, EQA, Token switch; Red, Order Manager, Sigma, Drum

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, Mo

Service Activation Specialist

Responsibilities:

Activation of Business Level Telephone services for Multi - dwelling units, high volume companies such has apartments/hotels, and personal business using dual port Confidential ’s as well as high density Confidential ’s
Activation of Business Level Internet services including activation of dynamic and static IPs, IP blocks, and business networks
Support Residential Service Activation in all aspects of the position

Confidential, Saint Louis, Mo

Secretary to the Pastor

Responsibilities:

Creation of all church documents including: contracts, business cards, flyers, forms, programs, letters from Pastors office to churches, government officials, and others as needed
Maintain Pastors calendar
Coordinate meetings
Contact between churches for upcoming events
Support Pastor as needed

Confidential, Saint Louis, Mo

Service Activation Specialist

Responsibilities:

Provisioning of Confidential for telephone sevice
Provisioning and activation of internet services
Provisioning telephone numbers as needed in appropriate network switch
Voicelog Verification to ensure customer has completed Third Party Verification
Creating Spreadsheets/work needed spreadsheets in Microsoft Excel
Technical assistance given to both residential and Charter Business technicians
Assist other co workers when supervisors/leads are not available
Activating Port Installations and trouble shooting porting issues
Modem swaps and technical assistance on telephone trouble calls
Answering calls, taking messages for supervisor
Compilation of required letters or documents utilizing Microsoft Word
Creation of slides with Microsoft PowerPoint for training as needed per supervisor
Special projects given by management for assistance in various departments
Daily reports tracking and researching customer’s modems that lose tone and revert to IVR calls
Current yearly statistics 99.08% on aspects of position tallied into monthly goals
Member of Cross Functional team created to resolve current issues and streamline processes used between all telephone departments.
Trained new hires/ representatives new the department
Created training documents to assist new customers
Participated in focus group after companies bankruptcy emergence to help brainstorm solutions on customer service and internal employee development.
Completed modem and Confidential swaps as needed with technicians

Confidential, Saint Louis, Mo

Customer Service

Responsibilities:

Sales of cable and internet services.
Handled inbound calls for sales, complaints, concern, and billing inquires.
Data entry of returned mail.
Back up for E-Gain (internet communication) department.
Worked on first stages of Video On Demand problem logging team.
Assist supervisors on escalated calls
Contact dispatch department when needed.
Handle inbound customer correspondence.
Using Confidential Communication to speak between departments.
Responsible for handling of inbound calls for Midwestern region including MO, IL, and TX.

Confidential, Saint Louis, Mo

Customer Service

Responsibilities:

Sales of cable and internet services.
Handled inbound calls for sales, complaints, concern, and billing inquires.

Confidential, Arnold, Mo

Customer Service

Responsibilities:

Sales of Confidential & Confidential cellular service.
Data entry.

Confidential, Saint Louis, Mo

Customer Service/ Cashier

Responsibilities:

Sales of home improvement equipment and goods.
Helping customers locate needed items or help with obtaining correct employee.
Obtaining merchandise in advance for large sales.
Returning money or exchange of merchandise for customers returning unneeded or malfunctioning equipment.

Confidential, Saint Louis, Mo

Customer Service/ Sales

Responsibilities:

Inbound calls sales calls for purchase of airline tickets.
Data entry for seat selection and food preferences.
Customer correspondence for complaints, questions, or concerns.
Accepted payment from customer for ticket counter sales
Completed required documentation for lost baggage claims
License for Jetway manipulation

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Service Activation Specialist Resume

Saint Louis, MO

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