Customer Service Rep Resume Chesterfield, MO - Hire IT People

SUMMARY:

To resolve client related issues with the most professional and efficient service that I can provide.

EXPERIENCE:

Customer Service Rep

Confidential, Chesterfield, MO

Responsibilities:

Answer incoming calls from borrowers wishing to discuss student loan details.
Process payments for borrowers.
Submit requests for deferments, forbearances, and new student loan repayment options for borrowers.
Send and receive borrower correspondence.
Perform accounting tasks including pre - conversion interest adjustments, quality control, and EFT auto debit application processing.
Utilize letter writer to send borrower correspondence.

Dispatcher

Confidential, Lincoln, NE

Responsibilities:

Point of contact for all installers and field technicians.
Add new equipment for newly installed customers.
Swap equipment for customers with damaged or replaced equipment.
Check in installers to make sure jobs in billing system correspond with job print outs assigned to each installer.
Initiate billing for newly installed customers.
Perform diagnostics on all equipment for installers and technicians to make sure in proper working condition.
Use Docsis client and “Unified” to asses signal and area issues with equipment and/or network
Access Confidential to make sure all telephony orders are provisioned and ready for install completion.

Technical Support Rep

Confidential, Lincoln, NE

Responsibilities:

Customer Service/Tech support

Confidential, Chesterfield, MO/Lincoln, NE

Responsibilities:

Assist customers with all customer service related issues
Provide technical support to customers with cell phones, Confidential ’s and smart phones. Also assisted wireless Internet connections and cell phone tethering connections.
Assisted customer with billing issues and other account specific issues.
Used Remedy Confidential to place trouble tickets for customer issues that could not be resolved through normal troubleshooting processes.
Accessed ACSS daily to perform essential job functions.
Walked customers through over the phone troubleshooting processes.

Customer Service/Tech support

Confidential, Hazelwood, MO

Responsibilities:

Duties involved troubleshooting Internet connection components including external hardware and computer software relating to Internet services.
Also provided mentor support to newly hired employees.
Used ICOMS to service customer accounts and gain access to customer information.
Used Remedy Confidential for managing, tracking, and documenting service issues.
Accessed ACSR when working Charter Communications project on a daily basis.

Customer Financial Services

Confidential, St. Louis, MO

Responsibilities:

Took inbound and outbound calls for customers with past due balances and assisted with customer service issues.
Took calls for team as well as the building for customers wishing to escalate their concerns to a supervisor.
Collect payments on past due accounts.
Hatch-Doer scholarship for Academic achievement.
Power of one Achievement Award for integrity in the workplace and exceptional attendance.
Promotion to tech support after one year of service with Confidential
Vaughn Scholarship for academic achievement.